// urls

var cinemanowSupportURL = 'http://www.cinemanow.com/RightNow.aspx';
var itunesSupportURL = 'http://support.apple.com/kb/HT1539';

// grab from cookie or default as en
var selectedLang = "";
var selectedCountry = null;
var selectedTitle = null;
var selectedMediaType = null;
var selectedOS = null;
var selectedSection = null;
var selectedSource = null;
var selectedRequestType = null;
var userID = null;
var selectedVendor = "DELUX";
var selectedVendorEmail = "";
var selectedTopSupportQue = "";
var selectedFAQCategory = "";
var selectedFormat = "";
var faqCounter = 0;
var showAuthCode = "";
var inApp = null;
var inAppAuthCode = null;
var authorizationCode = "";
var error = null;
// used in sniffing user environment
var currentDomainEnv = "";
var wmpversion = "";
var securityversion = "";
var showWMVCategory;
var showITunesCategory;
var showdcManagerCategory;
var showdcMobileCategory;
var requiredInfoRedirect = null;
var ignoreLanguageCheck = true;
var isUsingComputerForDC = false;
var readyToLoad = false;
var dynamictitlemapData;
var strmy = "discID";
var selectedForm = "";
var discInfo = null;
var paratureSchemaInfo = null;
var supportFormErrorCnt = 0;
var useDTM = false;
var showQuestionOverride = false;
// titles not to show in live
var noshowTitles;
var passthrough = true;
// listners
var titlemapdoneLoading = false;
var captchaVisible = false;
/**
 * Build the bottom shadow
 */
function buildShadowBottom() {
	return new Element('div', {
		id :'shadow-bottom'
	}).insert(new Element('img', {
		width :'1',
		height :'1',
		border :'0'
	}));
}

/**
 * Build Country selection
 */
function buildCountrySelector(obj) {
	log('buildCountrySelector: selectedLang = ' + selectedLang);

	if (obj != null && obj != undefined) {
		var countryList = new Element('ul');
		countryList.update(new Element('lh').addClassName('header').update(
				obj.countryNav.label));

		obj.countryNav.list.each( function(item) {
			var countryBtn = new Element('li').addClassName('button').update(
					item.label);

			Event.observe(countryBtn, 'click', function(event) {
				localizePage(item.id);
			});

			countryList.insert(countryBtn);
		});
	}
	$('country-list').update(countryList);
}

/**
 * Remove the country selection
 */
function clearCountrySelector() {
	// $('country-list').update();
}

/**
 * Build the updates panel
 */
function buildUpdatesForSpeedRacer() {
	var htmlText = '<div>' + Data.updatelabel[selectedLang].label + '</div>';
	htmlText += '<div class="title">SPEED RACER Blu-Ray';
	htmlText += '<div><a href="http://digitalcopy.warnerbros.com/support/speedracer_form.aspx">Digital Copy Support for iTunes&reg;</a></div></div>';

	$('updates-list').update(htmlText);

}

/**
 * Build the updates panel
 */
function buildUpdatesForHarryPotter7part1() {
	var htmlText = '<div style="color:#FF540E; border: 1px solid; padding: 7px; width:315px;">Digital Copy expiration date for "Harry Potter and the Deathly Hallows - Part1" has been extended to 3/13/13 to provide more viewing options for Harry Potter fans.</div>';
	if(selectedCountry =='us' || selectedCountry == 'ca' || selectedCountry == 'mx')
	$('updates-list').update(htmlText);
}

/**
 * Build the updates panel
 */
function buildUpdatesForFredClaus() {
	var htmlText = '<div>' + Data.updatelabel[selectedLang].label + '</div>';
	htmlText += '<div class="title">FRED CLAUS';
	htmlText += '<div><a href="http://www.wbdigitalcopy.co.uk/fredclaus/">Support for United Kingdom release</a></div></div>';

	$('updates-list').update(htmlText);

}
/**
 * Build the updates panel
 */
function buildUpdatesForInception() {
	
	var htmlText = '<div style="color:#FF540E; border: 1px solid; padding: 7px;">Digital Copy offer is extended to<br/> August 2,2012. Printed expiration date on packaging and insert is superseded.</div>';
	if(selectedCountry =='au' || selectedCountry == 'nz')
	$('updates-list').update(htmlText);

}


function buildUpdatesForInception_US() {
	
	var htmlText = '<div style="color:#FF540E; border: 1px solid; padding: 7px;">Digital Copy expiration date for "Inception" <br/> has been extended to 12/19/13 to provide more viewing options for Inception fans.</div>';
	if(selectedCountry =='us')
	$('updates-list').update(htmlText);

}
/**
 * Build the updates panel
 */
function buildUpdatesForHorribleBosses() {
	
	var htmlText = '<div style="color:#FF540E; border: 1px solid; padding: 7px; width:315px;">Our apologies but your Digital Copy disc may not have been included in your packaging. Please click <a style="text-decoration:underline;color:#FF540E" href="http://www.wbdigitalcopy.com/horriblebosses/ca" target="_blank">here</a> to receive your Digital Copy</div>';
	if( selectedCountry == 'ca')
	$('updates-list').update(htmlText);

}
/**
 * Build the updates panel
 */
function buildUpdatesForGreenLantern() {
	
	var htmlText = '<div style="color:#FF540E; border: 1px solid; padding: 7px; width:315px;">Our apologies but your Digital Copy disc may not have been included in your packaging. Please click <a style="text-decoration:underline;color:#FF540E" href="http://www.wbdigitalcopy.com/greenlantern/ca" target="_blank">here</a> to receive your Digital Copy</div>';
	if(selectedCountry == 'ca' )
	$('updates-list').update(htmlText);

}
/**
 * Build the updates panel
 */
function buildUpdatesForHarryPotter() {
	
	var htmlText = '<div style="color:#FF540E; border: 1px solid; padding: 7px;">Digital Copy expiration date for "Harry Potter and the Half-Blood Prince" has been extended to 7/31/12 to provide more viewing options for Harry Potter fans.</div>';
	$('updates-list').update(htmlText);

}

/**
 * Build the updates panel
 */
function buildUpdatesForDarkKnight() {
	var updatesList = new Element('ul');
	updatesList.update(new Element('lh').addClassName('header').update(
			Data.updatelabel[selectedLang].label));

	var updateBtn = new Element('li').addClassName('button').update(
			Data.authcodeerror[selectedLang].label);
	Event.observe(updateBtn, 'click', function(event) {
		selectedTopSupportQue = "Code_Mismatch_DVD";
		buildSupport("Code_Mismatch_DVD");
	});
	updatesList.insert(updateBtn);
	$('updates-list').update(updatesList);

}

/**
 * Build the updates panel
 */
function buildUpdatesForWonderWoman() {
	var updatesList = new Element('ul');
	updatesList.update(new Element('lh').addClassName('header').update(
			Data.updatelabel[selectedLang].label));

	var title = new Element('label').update(
			" <br\>Wonder Woman(DVD Special Edition)").setStyle( {
		color :'#999999',
		'font-family' :'Arial,Helvetica,sans-serif',
		'font-size' :'12px'
	});
	var updateBtn = new Element('li').addClassName('button').update(
			Data.missingauthcode[selectedLang].label);
	Event.observe(updateBtn, 'click', function(event) {
		// selectedTopSupportQue="Missing_Auth_Code";
			// buildSupport("Missing_Auth_Code");
			showAuthCode = "false";
			buildSupportForm1();
		});
	updatesList.insert(title);
	updatesList.insert(updateBtn);
	$('updates-list').update(updatesList);
	showAuthCode = "true";
}

/**
 * Build the updates panel
 */
function buildUpdatesForBenjaminButton() {
	var updatesList = new Element('ul');
	updatesList.update(new Element('lh').addClassName('header').update(
			Data.updatelabel[selectedLang].label));

	var title = new Element('lh').update(" <br\>Benjamin Button(Blu-Ray)")
			.setStyle( {
				color :'#999999',
				'font-family' :'Arial,Helvetica,sans-serif',
				'font-size' :'12px'
			});
	var updateBtn = new Element('li').addClassName('button').update(
			Data.authcodeerror[selectedLang].label);
	Event.observe(updateBtn, 'click', function(event) {
		selectedTopSupportQue = "Code_Mismatch_DVD";
		buildSupport("Code_Mismatch_DVD");
	});
	updatesList.insert(title).insert(updateBtn);
	$('updates-list').update(updatesList);
	showAuthCode = "true";
}

/**
 * Build the updates panel
 */
function buildUpdatesForBatman20Ann() {
	var updatesList = new Element('ul');
	updatesList.update(new Element('lh')
			.update(Data.updatelabel[selectedLang].label));

	var title = new Element('lh').update(
			" <br\>Batman 20th Anniversary (Blu-Ray)").setStyle( {
		color :'#999999',
		'font-family' :'Arial,Helvetica,sans-serif',
		'font-size' :'12px'
	});
	var updateBtn = new Element('li').addClassName('button').update(
			Data.authcodeerror[selectedLang].label);
	Event.observe(updateBtn, 'click', function(event) {
		selectedTopSupportQue = "BatmanAnni_iTunes";
		selectedFormat = "itunes";
		buildSupport("BatmanAnni_iTunes");
	});
	updatesList.insert(title).insert(updateBtn);
	$('updates-list').update(updatesList);
	showAuthCode = "true";
}

function clearUpdates() {
	if ($('updates-list') != null)
		$('updates-list').update();
	if ($('expire-info') != null)
		$('expire-info').update();

}

/**
 * Build Language selection
 */
function buildLanguageSelector1(obj) {
	log('buildLanguageSelector: selectedLang = ' + selectedLang);

	if (obj != null && obj != undefined) {
		var langList = new Element('ul');
		langList.update(new Element('lh').addClassName('header').update(
				obj.languageNav.label));

		obj.languageNav.list.each( function(item) {
			var langBtn = new Element('li').addClassName('button').update(
					item.label);

			Event.observe(langBtn, 'click', function(event) {
				localizePage(item.id);
			});

			langList.insert(langBtn);
		});
	}
	/* $('language-list').update(langList); */
}

/**
 * builds the section title
 * 
 * @param {}
 *            obj
 */
function buildSectionTitle(obj) {
	/*
	 * log('section-title: '+obj); if(obj == 'SUPPORT')
	 * $('section-title').update(obj); else
	 * $('section-title').update(obj.sectionlabel);
	 */
}

/**
 * Remove the language selection
 */
function clearLanguageSelector() {
	if ($('language-list') != null)
		$('language-list').update('');
}

function buildLanguageSelector(obj) {

	if (selectedSection == 'LandingPage')
		$('menu-div').style.display = 'none';
	else {

		var menuBtm = new Element('img', {
			src :'images/common/menu_btm.png',
			width :'251px',
			height :'28px'
		});
		var menuTop = new Element('img', {
			src :'images/common/menu_top.gif',
			width :'251px',
			height :'28px'
		});
		if (BrowserDetect.browser == "Explorer") {
			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				// menuBtm = new
				// Element('img',{src:'images/common/FOOTER.gif',width:'251px',height:'28px'});
				fixPNG(menuBtm);
				fixPNG(menuTop);
			}
		}

		if ($('menu-div') != null)
			$('menu-div').style.display = 'block';
		if ($('langmenu-bottom') != null)
			$('langmenu-bottom').update(menuBtm);
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			fixPNG(menuBtm);
		}
	}

	HeaderNav = Data.getHeaderLabel(selectedLang, selectedSource);
	var suppMenuBtn = new Element('label').update(HeaderNav[5].strip());
	$('menu-top').update(suppMenuBtn);

	/*
	 * Event.observe(suppMenuBtn, 'click', function(event) { if(getTitle() ==
	 * null ||getTitle() == undefined || getTitle() == false) alert("Please
	 * select a title."); else loadHome(); });
	 * 
	 * Event.observe(suppMenuBtn, 'mouseover', function(event) {
	 * suppMenuBtn.addClassName('onhover'); }); Event.observe(suppMenuBtn,
	 * 'mouseout', function(event) { suppMenuBtn.removeClassName('onhover'); });
	 */
	var whatIsBtn = new Element('label').addClassName('button').update(
			HeaderNav[0].strip());
	Event.observe(whatIsBtn, 'click', function(event) {
		if (getTitle() == null || getTitle() == undefined
				|| getTitle() == false)
			alert("Please select a title.");
		else
			buildHome("WhatIsDigitalCopy");
	});
	$('menu-content').update(whatIsBtn).insert("<br>");
	Event.observe(whatIsBtn, 'mouseover', function(event) {
		whatIsBtn.addClassName('onhover');
	});
	Event.observe(whatIsBtn, 'mouseout', function(event) {
		whatIsBtn.removeClassName('onhover');
	});

	/*
	 * var homeBtn = new Element('label').addClassName('button').update("How it
	 * Works"); Event.observe(homeBtn, 'click', function(event) { if(getTitle() ==
	 * null ||getTitle() == undefined || getTitle() == false) alert("Please
	 * select a title."); else buildHome("HowItWorks"); });
	 * $('menu-content').insert(homeBtn).insert("<br>");
	 * Event.observe(homeBtn, 'mouseover', function(event) {
	 * homeBtn.addClassName('onhover'); }); Event.observe(homeBtn, 'mouseout',
	 * function(event) { homeBtn.removeClassName('onhover'); });
	 */

	/*
	 * var menuBtn = new Element('label').update("Available
	 * Titles").setStyle({color:'#C0C0C0'});
	 * $('menu-content').insert(menuBtn).insert("<br>");
	 * 
	 * var menuBtn = new Element('label').update("Upcoming
	 * Titles").setStyle({color:'#C0C0C0'});
	 * $('menu-content').insert(menuBtn).insert("<br>");
	 * 
	 * var menuBtn = new Element('label').update("My Digital
	 * Copies").setStyle({color:'#C0C0C0'});
	 * $('menu-content').insert(menuBtn).insert("<br>");
	 */

	var gettingStrBtn = new Element('label').addClassName('button').update(
			HeaderNav[1].strip());
	Event.observe(gettingStrBtn, 'click', function(event) {
		if (getTitle() == null || getTitle() == undefined
				|| getTitle() == false) {
			alert("Please select a title");
		} else
			buildGettingStarted();
	});
	$('menu-content').insert(gettingStrBtn).insert("<br>");
	Event.observe(gettingStrBtn, 'mouseover', function(event) {
		gettingStrBtn.addClassName('onhover');
	});
	Event.observe(gettingStrBtn, 'mouseout', function(event) {
		gettingStrBtn.removeClassName('onhover');
	});

	var supportBtn = new Element('label').addClassName('button').update(
			HeaderNav[2].strip());
	Event.observe(supportBtn, 'click', function(event) {
		if (getTitle() == null || getTitle() == undefined
				|| getTitle() == false)
			alert("Please select a title");
		else
			buildSupport();
	});
	Event.observe(supportBtn, 'mouseover', function(event) {
		supportBtn.addClassName('onhover');
	});
	Event.observe(supportBtn, 'mouseout', function(event) {
		supportBtn.removeClassName('onhover');
	});
	$('menu-content').insert(supportBtn).insert("<br>");

	var titleBtn = new Element('label').addClassName('button').update(
			HeaderNav[3].strip());
	Event.observe(titleBtn, 'click', function(event) {
		buildLandingPage();
	});
	Event.observe(titleBtn, 'mouseover', function(event) {
		titleBtn.addClassName('onhover');
	});
	Event.observe(titleBtn, 'mouseout', function(event) {
		titleBtn.removeClassName('onhover');
	});
	$('menu-content').insert(titleBtn)

	// /*
	var langmenuBtn = new Element('label').update();

	if (selectedSection != 'Privacy' && selectedSection != 'Terms') {
		// $('menu-content');.insert("<br>");
		// $('menu-content').insert(langmenuBtn);//.insert("<br>");
	}
	// */

	if (obj != null && obj != undefined) { // updated code for optimization of
											// LangList

		showhideLangList(true, selectedLang, selectedSection);

		var langList = new Element('div');
		var menuBtn = new Element('img', {
			src :'images/common/menu_btn.png',
			width :'27px',
			height :'27px'
		});

		// langList.update(new
		// Element('lh').addClassName('header').update(obj.languageNav.label));
		// langmenuBtn.update(obj.languageNav.label);
		// $('langmenu-topimg').update(menuBtn).insert("<br>");

		/*
		 * obj.languageNav.list.each(function(item) {
		 * 
		 * var langBtn = new
		 * Element('label').addClassName('button').update(item.label);
		 * 
		 * Event.observe(langBtn, 'click', function(event) {
		 * localizePage(item.id); }); Event.observe(langBtn, 'mouseover',
		 * function(event) { langBtn.addClassName('onhover'); });
		 * Event.observe(langBtn, 'mouseout', function(event) {
		 * langBtn.removeClassName('onhover'); });
		 * 
		 * langList.insert(langBtn).insert("<br>"); });
		 * $('langmenu-content').update(langList); if ((BrowserDetect.version >=
		 * 5.5) && (BrowserDetect.version < 7)){fixPNG(menuBtn);}
		 * 
		 */
	}

	/*
	 * var landPageBtn = new Element('label').addClassName('button
	 * maindc').update(HeaderNav[4].strip()); Event.observe(landPageBtn,
	 * 'click', function(event) { window.location.href='/home/'; });
	 * Event.observe(landPageBtn, 'mouseover', function(event) {
	 * landPageBtn.addClassName('onhover'); }); Event.observe(landPageBtn,
	 * 'mouseout', function(event) { landPageBtn.removeClassName('onhover'); });
	 * if(selectedSection == 'Privacy' || selectedSection == 'Terms') {
	 * langmenuBtn.update(); $('langmenu-content').update();
	 * $('langmenu-content').update(landPageBtn); } else
	 * $('langmenu-content').insert(landPageBtn);
	 * 
	 * 
	 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
	 * fixPNG(menuBtm);fixPNG(menuTop); }
	 * 
	 * 
	 * 
	 */

}

/**
 * Build Header
 */
function buildHeader() {

	// display logo/header

	// $('logo-content').addClassName('button').update(Data.getHeader(selectedLang,
	// selectedSource));

	/*
	 * Event.observe($('logo'),'click',function(event){
	 * buildHash("landing-content"); checkHash(); });
	 * 
	 * Event.observe($('menu'),'click',function(event){ buildPopupMenu(); });
	 * 
	 * HeaderNav = Data.getHeaderLabel(selectedLang, selectedSource);
	 * log('Selected Source: '+HeaderNav.length);
	 * 
	 * //if the selected source is "EC" then do not show "Getting Started"
	 * button if(selectedSource == 'EC') { var supportHeader = ''; if
	 * (HeaderNav.length != 0) {
	 *  // create the home button var homeBtn = new Element('span', {id:
	 * 'home-button'}).addClassName('button').update(HeaderNav[0].strip());
	 * Event.observe(homeBtn, 'click', function(event) {
	 * homeBtn.addClassName('sectionselect');
	 * $('support-button').removeClassName('sectionselect');
	 * removeFooterHighlight(); buildHome(); });
	 * $('header-content').update(homeBtn); // create the support button var
	 * supportBtn = new Element('span', {id:
	 * 'support-button'}).addClassName('button').update(HeaderNav[1].strip());
	 * Event.observe(supportBtn, 'click', function(event) {
	 * supportBtn.addClassName('sectionselect'); requiredInfoRedirect =
	 * 'Support'; $('home-button').removeClassName('sectionselect');
	 * removeFooterHighlight(); selectedTopSupportQue=""; buildSupport(); });
	 * $('header-content').insert(supportBtn); } } else if (HeaderNav.length !=
	 * 0) {
	 *  // create the home button var homeBtn = new Element('span', {id:
	 * 'home-button'}).addClassName('button').update(HeaderNav[0].strip());
	 * Event.observe(homeBtn, 'click', function(event) {
	 * homeBtn.addClassName('sectionselect');
	 * $('gettingstarted-button').removeClassName('sectionselect');
	 * $('support-button').removeClassName('sectionselect');
	 * removeFooterHighlight(); buildHome(); });
	 * $('header-content').update(homeBtn);
	 *  // create the getting started button var gettingstartedBtn = new
	 * Element('span', {id:
	 * 'gettingstarted-button'}).addClassName('button').update(HeaderNav[1].strip());
	 * Event.observe(gettingstartedBtn, 'click', function(event) {
	 * gettingstartedBtn.addClassName('sectionselect');
	 * $('home-button').removeClassName('sectionselect');
	 * $('support-button').removeClassName('sectionselect');
	 * removeFooterHighlight(); requiredInfoRedirect = 'GettingStarted';
	 * buildGettingStarted(); }); $('header-content').insert(gettingstartedBtn);
	 *  // create the support button var supportBtn = new Element('span', {id:
	 * 'support-button'}).addClassName('button').update(HeaderNav[2].strip());
	 * Event.observe(supportBtn, 'click', function(event) {
	 * supportBtn.addClassName('sectionselect');
	 * $('home-button').removeClassName('sectionselect');
	 * $('gettingstarted-button').removeClassName('sectionselect');
	 * removeFooterHighlight(); requiredInfoRedirect = 'Support';
	 * selectedTopSupportQue=""; buildSupport(); });
	 * $('header-content').insert(supportBtn); }
	 */
}

/**
 * Build Landing Page
 */
function buildLandingPage() {
	log('build landing page : ' + 'data/landingpage_' + selectedLang + '.xml');

	// build the unique user id
	buildUserID();
	log('User ID: ' + userID);

	selectedSection = "LandingPage";

	positionMainContent(selectedSection);
	sendInfoToOmniture(selectedSection);
	buildHash("landing-content");
	var src = 'DC';
	if (selectedSource != false)
		src = selectedSource;

	Event.observe($('logo-header'), 'click', function(event) {
		window.location.href = '/home/';
	});

	// create landing page container
	var landingDiv = new Element('div', {
		id :'landing-content',
		name :'landing-content'
	});

	// create middle div that will contain the overview and top support
	// questions list
	var middleDiv = new Element('div', {
		id :'middle'
	});
	landingDiv.insert(middleDiv)
	log('LandingPage: ' + LandingPage.getDCSupportLabel(selectedLang));

	// display digital copy
	var dcLabel = new Element('div', {
		id :'dc-label'
	}).addClassName('header').update(Data.welcomelabel[selectedLang].label);
	var dcSubLabel = new Element('div', {
		id :'dc-sublabel'
	}).addClassName('subheader').update(
			Data.welcometxtlabel[selectedLang].label);
	dcLabel.insert("<br>");
	dcLabel.insert(dcSubLabel);
	middleDiv.insert(dcLabel);

	var spaceDiv = new Element('div').setStyle( {
		height :'40px'
	});
	middleDiv.insert(spaceDiv);

	var comboDiv = new Element('div', {
		id :'comboDiv'
	}).setStyle( {
		'text-align' :'center'
	});
	var countryDiv = new Element('div', {
		id :'country-group'
	});
	var countryLabel = new Element('span', {
		id :'country-label'
	}).addClassName('dd-label').update(
			Data.selectcountrylabel[selectedLang].label);
	var req = new Element('span').addClassName('required').update('*');
	var countryComboDiv = new Element('div', {
		id :'country-combo'
	});
	var countryCombo = new Element('select', {
		id :'countrylist'
	}).update(LandingPage.getTitleLabel(selectedLang));
	countryComboDiv.insert(countryCombo);
	countryLabel.insert(req);
	countryDiv.insert(countryLabel);
	countryLabel.insert(req);

	comboDiv.insert(countryDiv);
	comboDiv.insert(countryComboDiv);

	// ==============================================Change from normal flow to
	// new country flag selection flow=============
	$('main-content').update(landingDiv);
	buildFlagSelection();

	// ===================================================================================================================

	// middleDiv.insert(comboDiv);
	// //build edit title combo
	// var dvdTitleDiv = new
	// Element('div',{id:'title-group-ec',height:'auto'}).addClassName('hidden');
	// var dvdTitleLabel = new
	// Element('span',{id:'dvdtitle-label-ec'}).addClassName('dd-label').update();
	// var req = new Element('span').addClassName('required').update('*');
	// var dvdTitleCombo=new
	// Element('select',{id:'dvdtitle-ec'}).setStyle({float:'left'});
	// dvdTitleDiv.insert(dvdTitleLabel);
	// dvdTitleLabel.insert(req);
	// dvdTitleDiv.insert("<br>");
	// dvdTitleDiv.insert(dvdTitleCombo);
	//		
	// //build Submit button
	// var submitLabel = new Element('input',{type:'button',
	// id:'gobutton-ec',value:"Go"}).addClassName('go-button');
	// dvdTitleDiv.insert(submitLabel);
	// middleDiv.insert(dvdTitleDiv);
	//	
	// $('main-content').update(landingDiv);
	// showEditTitle(selectedLang);
	// buildCountryList();
	//		
	// $('gobutton-ec').observe('click', function(){
	//			
	// if ($F('dvdtitle-ec') == Data.selectlabel[selectedLang].label ||
	// $F('dvdtitle-ec') ==null) {
	// $('dvdtitle-ec').focus();
	// $('dvdtitle-ec').addClassName('highlight');
	// alert(Data.requesterror[selectedLang].fillrequiredfields);
	// }
	// else{
	// selectedTitle = $F('dvdtitle-ec');
	// setSource(getDiscSource(selectedTitle));
	// setTitle($F('dvdtitle-ec'));
	// log('selectedTitle: '+selectedTitle);
	// buildEC(selectedLang);
	// }
	// });

	buildStoredInfo();
	buildLanguageSelector(LandingPage);
	buildCopyright();
	clearCountrySelector();
	clearUpdates();

}

/**
 * 
 */
function buildFlagSelection() {
	// build div for flag images

	var mainflagDiv = new Element('div', {
		id :'mainflagDiv'
	});
	var cntr = 0;
	Data.flagselection.each( function(item) {

		var flagDiv = new Element('div', {
			id :'flagBox'
		});
		flagDiv.setStyle( {
			float :"left"
		});
		var flagItemDiv = new Element('div', {
			id :'flagboxContent'
		});
		var flagImg = new Element('img', {
			src :item.imgpath,
			width :'24px',
			height :'17px'
		});
		var flagLabel = new Element('span', {
			id :'flagLabel'
		});

		Event.observe(flagDiv, 'click', function(event) {
			if (titlemapdoneLoading) {
				loadAutoComplete(item.id);
				setCountry(item.id);
				selectedCountry = item.id;
				setLanguage(LandingPage.getlanguageID(item.id));
			}
		});
		Event.observe(flagDiv, 'mouseover', function(event) {
			flagLabel.addClassName('flagcontentOver');
		});
		Event.observe(flagDiv, 'mouseout', function(event) {
			flagLabel.removeClassName('flagcontentOver');
		});

		flagItemDiv.insert(flagImg);
		flagLabel.insert(item.label)
		flagItemDiv.insert('<br/>').insert(flagLabel);

		flagDiv.insert(flagItemDiv);
		mainflagDiv.insert(flagDiv);
		flagItemDiv.addClassName('flagcontentOver');
		if (cntr == 4) {

			var spaceDiv = new Element('div').setStyle( {
				clear :'left'
			});
			mainflagDiv.insert(spaceDiv);
			cntr = 0;

		} else {
			cntr += 1;
		}
	});

	$('middle').insert(mainflagDiv);
}
function loadAutoComplete(country) {
	$('mainflagDiv').update('');
	// gatherSingleDiscInfo('D433F2E0-A9C6-4d26-AABE-AF7F15734E83');

	var autodvdtitleDiv = new Element('div', {
		id :'autodvdtitleDiv'
	});
	var dvdautoTitleCombo = new Element('input', {
		id :'autodvdtitle',
		size :'55'
	});
	var hintsDiv = new Element('div', {
		id :'hints'
	});
	var dvdTitleLabel = new Element('span', {
		id :'dvdtitle-label'
	}).addClassName('autoselectTitle').update(
			LandingPage.getTitleLabel(selectedLang));

	autodvdtitleDiv.insert(dvdTitleLabel);
	autodvdtitleDiv.insert(dvdautoTitleCombo);
	autodvdtitleDiv.insert(hintsDiv);

	$('mainflagDiv').insert(autodvdtitleDiv);
	$("hints").hide();
	var dvdGoDiv = new Element('div', {
		id :'dvd-go'
	});
	var submitLabel = new Element('input', {
		type :'button',
		id :'gobutton',
		value :"Go"
	}).addClassName('go-button');
	dvdGoDiv.insert(submitLabel);

	$('mainflagDiv').insert(dvdGoDiv);
	$('gobutton').value = LandingPage.getGoButtonText(selectedLang);
	$('autodvdtitle').focus();
	onTypeBAhead(country);

	$('gobutton')
			.observe('click', function() {
				try {
					var autoFlag = false;
					if (test.selectedTitle) {
						selectedTitle = test.selectedTitle.id;
						// alert("selected Title Info" + test.selectedTitle.id);
					// only proceed to next step if whats in input box matches
					// actual title
					// alert($('autodvdtitle').value +" =?" +
					// test.selectedTitle.title );
					// alert(test.exactMatch($('autodvdtitle').value));

					if (test.selectedTitle.title == $('autodvdtitle').value) { // alert("proceed
																				// to
																				// next
																				// page"
																				// +
																				// test.selectedTitle.id);
						autoFlag = true;
					} else if (test.exactMatch($('autodvdtitle').value) == true) {
						// alert("User typed in exact match proceed"
						// +test.selectedTitle.id);
						autoFlag = true;
					} else {
						alert("That title is not recognized please check correct spelling");
						autoFlag = false;
					}
					if (autoFlag == true) {

						var disc_Source;

						discInfo = null;
						if (discInfo == null)
							discInfo = gatherSingleDiscInfo(selectedTitle);
						if (getspecificdiscInfo('source', 'DCON', selectedTitle) == 'DCON')
							disc_Source = 'DCON';
						else if (getspecificdiscInfo('source', 'DCOD',
								selectedTitle) == 'DCOD')
							disc_Source = 'DCOD';
						selectedSource = disc_Source;
						if (selectedTitle == "FILM2HOMELIVE"
								|| selectedTitle == "FILM2HOMEDEV")
							visit("http://www.yourdigitalcopy.com/DigitalCopySupport.aspx?lang="
									+ selectedLang);
						else {
							setSource(disc_Source);
							setTitle(selectedTitle);
							buildDC(selectedLang);
							authorizationCode = '';
						}
					}

				} else if (test.exactMatch($('autodvdtitle').value) == true) {
					// alert("User typed in exact match proceed"
					// +test.selectedTitle.id);
					autoFlag = true;
					if (autoFlag == true) {
						var disc_Source;
						if (discInfo == null)
							discInfo = gatherSingleDiscInfo(selectedTitle);
						if (getspecificdiscInfo('source', 'DCON', selectedTitle) == 'DCON')
							disc_Source = 'DCON';
						else if (getspecificdiscInfo('source', 'DCOD',
								selectedTitle) == 'DCOD')
							disc_Source = 'DCOD';
						if (selectedTitle == "FILM2HOMELIVE"
								|| selectedTitle == "FILM2HOMEDEV")
							visit("http://www.yourdigitalcopy.com/DigitalCopySupport.aspx?lang="
									+ selectedLang);
						else {
							setSource(disc_Source);
							setTitle(selectedTitle);
							buildDC(selectedLang);
							authorizationCode = '';
						}
					}
				} else {
					alert("That title is not recognized please check correct spelling");
					autoFlag = false;
				}
			} catch (e) {
				alert(e + "method::loadAutoComplete");
			}
		}	);

	// $("autodvdtitle").observe("focus",this.onFocusDistrict);
	// $("autodvdtitle").observe("keyup",this.onKeyEntry);
	// $("theaterCircuitNext").observe("focus",this.onFocusName);
	// $("divRegForm").observe("click",this.onClickContainer);
	// $("hints").hide();

}

function buildCountryList() {
	if (selectedLang == '')
		selectedLang = 'en';
	if ($('dvdtitle') != null)
		$('dvdtitle').update(
				new Element('option')
						.update(Data.selectlabel[selectedLang].label));
	$('countrylist').update(
			new Element('option').update(Data.selectlabel[selectedLang].label));
	$('country-label').update(Data.selectcountrylabel[selectedLang].label)
			.insert(new Element('span').update('*').addClassName('required'));

	LandingPage.digitalcopy.languages.each( function(item) {
		$('countrylist').insert(new Element('option', {
			value :item.countryid
		}).update(item.label));
	});
	$('countrylist')
			.observe(
					'change',
					function() {
						if ($F('countrylist').length <= 2) {
							// localizePage(LandingPage.getlanguageID($F('countrylist')));
							setCountry($F('countrylist'));
							setLanguage(LandingPage
									.getlanguageID($F('countrylist')));
							showEditTitle(LandingPage
									.getlanguageID($F('countrylist')));
							buildTitleMap();
							buildCopyright();

							if (!useDTM) {
								$('dvdtitle').style.disabled = 'false';
								$('dvdtitle').style.width = 'auto';
							}

						} else {
							$('dvdtitle').update(new Element('option', {
								disabled :'true'
							}).update(Data.selectlabel[selectedLang].label))
									.setStyle( {
										width :'350px'
									});
							var dvdTitleLabel = new Element('span', {
								id :'dvdtitle-label'
							}).addClassName('dd-label').update(
									LandingPage.getTitleLabel(selectedLang));
						}
					});
}

/**
 * This method shows up the edit title combo box on the landing page for Extra
 * Content.
 * 
 * @param {}
 *            lang
 */
function showEditTitleEC(lang) {
	selectedSource = "EC";
	var submitLabel = new Element('input', {
		type :'button',
		id :'gobutton',
		value :"Go"
	}).addClassName('go-button').setStyle( {
		float :'left'
	});

	if ($('dvdtitle') != null) {
		Element.remove($('dvdtitle'));
		Element.remove($('gobutton'));
	}
	if ($('dvdtitle') == null) {
		var dvdTitleCombo = new Element('select', {
			id :'dvdtitle'
		}).setStyle( {
			float :'left'
		});
		$('title-group').insert(dvdTitleCombo);
		$('title-group').insert(submitLabel);
	}
	buildTitleMap();
	if ($('title-group-ec').hasClassName('hidden') == true)
		$('title-group-ec').removeClassName('hidden');
	$('dc-label').update(LandingPage.getDCSupportLabel(lang));
	// $('ec-label').update(LandingPage.getECSupportLabel(lang));
	$('dvdtitle-label-ec').update(LandingPage.getTitleLabel(lang)).insert(
			new Element('span').update('*').addClassName('required'));
	$('gobutton-ec').value = LandingPage.getGoButtonText(lang);
	// $('logo-content').addClassName('button').update(Data.getHeader(selectedLang,
	// selectedSource));
}

/**
 * This method shows up the edit title combo box on the landing page
 */
function showEditTitle(lang) {
	selectedSource = "DC";

	if ($('title-group') == null) {

		var dvdTitleDiv = new Element('div', {
			id :'title-group'
		});
		var dvdTitleLabel = new Element('span', {
			id :'dvdtitle-label'
		}).addClassName('dd-label').update();
		var req = new Element('span').addClassName('required').update('*');
		var dvdComboDiv = new Element('div', {
			id :'dvd-combo'
		}).addClassName("group");
		var dvdGoDiv = new Element('div', {
			id :'dvd-go'
		});
		// IE fix -- combobox resize. Added the combo in showEditTitle method
		// var dvdTitleCombo=new Element('select',{id:'dvdtitle'});
		dvdComboDiv.insert(dvdTitleLabel);
		dvdTitleLabel.insert(req);
		dvdTitleDiv.insert(dvdComboDiv);
		$('comboDiv').insert(dvdTitleDiv);
		dvdTitleDiv.insert("<br>");
		dvdTitleDiv.insert(dvdGoDiv);
	}

	var submitLabel = new Element('input', {
		type :'button',
		id :'gobutton',
		value :"Go"
	}).addClassName('go-button');

	if ($('dvdtitle') != null) {
		Element.remove($('dvdtitle'));
		Element.remove($('gobutton'));
	}

	if (!useDTM) {
		if ($('dvdtitle') == null) {
			var dvdTitleCombo = new Element('select', {
				id :'dvdtitle'
			}).update();
			$('dvd-combo').insert(dvdTitleCombo);
			$('dvd-go').insert(submitLabel);
			$('countrylist').observe('click', function() {
				$('dvdtitle').style.width = 'auto';
			});
		}
	} else {
		if ($('autodvdtitle') == null) {

			var dvdautoTitleCombo = new Element('input', {
				id :'autodvdtitle',
				size :'55'
			});
			var auto_arrow = new Element('img', {
				src :'images/common/auto_arrow.gif',
				id :'auto_arrow',
				align :"absbottom",
				width :'25px',
				height :'22px'
			}).addClassName('button');

			$('dvd-combo').insert(dvdautoTitleCombo);
			$('dvd-combo').insert(auto_arrow);
			var dcopyautocomplete = new Autocomplete('autodvdtitle', {
				serviceUrl :'autocomplete/autocomplete.ashx',
				width :355,
				onSelect : function(value, data) {
					// alert('You selected: ' + value + ', ' + data);
				handledynamicTitleMap(value, data);
			}
			}, 'auto_arrow');
			$('dvd-go').insert(submitLabel);
		}
	}

	if ($('title-group').hasClassName('hidden') == true)
		$('title-group').removeClassName('hidden');
	// $('dc-label').update(LandingPage.getDCSupportLabel(lang));
	// $('ec-label').update(LandingPage.getECSupportLabel(lang));
	$('dvdtitle-label').update(LandingPage.getTitleLabel(lang)).insert(
			new Element('span').update('*').addClassName('required'));
	$('country-label').update(Data.selectcountrylabel[selectedLang].label)
			.insert(new Element('span').update('*').addClassName('required'));

	$('gobutton').value = LandingPage.getGoButtonText(lang);

	// $('logo-content').addClassName('button').update(Data.getHeader(selectedLang,
	// selectedSource));
	$('gobutton').stopObserving('click');
	$('gobutton')
			.observe(
					'click',
					function() {

						if (!useDTM) {
							discInfo = null;
							if ($F('dvdtitle') == Data.selectlabel[selectedLang].label
									|| $F('dvdtitle') == null) {
								$('dvdtitle').focus();
								$('dvdtitle').addClassName('highlight');
								if (selectedLang == "ja"
										&& (BrowserDetect.browser == "Explorer"))
									modalWin(Data.requesterror[selectedLang].fillrequiredfields);
								else
									alert(Data.requesterror[selectedLang].fillrequiredfields);
							} else if ($F('dvdtitle') == 'FILM2HOMELIVE'
									|| $F('dvdtitle') == 'FILM2HOMEDEV') {
								visit("http://www.yourdigitalcopy.com/DigitalCopySupport.aspx?lang="
										+ selectedLang);
							} else {
								// store selected data
								selectedTitle = $F('dvdtitle');
								setSource(getDiscSource(selectedTitle));
								setTitle($F('dvdtitle'));

								// 073DBCF5-9689-462F-8491-E7B87EB65931 The
								// clique Blu-ray
								buildDC(selectedLang);
								authorizationCode = '';
							}
						} else {
							// alert(dynamictitlemapData);
							var disc_Source;
							selectedTitle = '95D4C3DB-0BCB-40fe-ABB7-F06E16D9F23A';
							discInfo = gatherSingleDiscInfo(selectedTitle);
							if (getspecificdiscInfo('source', 'DCON',
									selectedTitle) == 'DCON')
								disc_Source = 'DCON';
							else if (getspecificdiscInfo('source', 'DCOD',
									selectedTitle) == 'DCOD')
								disc_Source = 'DCOD';
							// selectedSource = disc_Source;
							// alert(disc_Source);
							setSource(disc_Source);
							setTitle(dynamictitlemapData);
							buildDC(selectedLang);
							authorizationCode = '';

						}
					});
}
function handledynamicTitleMap(value, data) {
	// set data so i can access it later
	// value = TitleName
	// data = discId, edition
	data = '95D4C3DB-0BCB-40fe-ABB7-F06E16D9F23A';
	dynamictitlemapData = data;

}
/**
 * Builds the user id and stores it in cookie
 */
function buildUserID() {
	var randomnumber = Math.floor(Math.random() * 10001);
	var date = new Date();
	var time = '';
	var year = date.getYear();
	if (year < 2000)
		year = 1900 + year;

	time = time + (date.getMonth() + 1) + "" + date.getDate() + "" + year + ""
			+ date.getHours() + "" + date.getMinutes() + "" + date.getSeconds()
			+ "" + date.getMilliseconds();

	userID = "UID" + randomnumber + "" + time;

	// userID.replace(/'//g,"");
	// userID.replace(/:/g,"");
	// userID.replace(/&/g,"");
	setUserID(userID);
}

/**
 * Build Footer
 */
function buildFooter() {
	/*
	 * log('build footer in selected lang ' + selectedLang);
	 * 
	 * if(Footer.getLabel(selectedLang, 'feedbacklabel') == undefined) {
	 * Footer.loadXML(); } else { // create the feedback button var feedbackBtn =
	 * new Element('span', {id:
	 * 'feedback-button'}).addClassName('button').update(Footer.getLabel(selectedLang,
	 * 'feedbacklabel')); Event.observe(feedbackBtn, 'click', function(event) {
	 * removeHeaderHighlight(); feedbackBtn.addClassName('sectionselect');
	 * $('privacy-button').removeClassName('sectionselect');
	 * $('terms-button').removeClassName('sectionselect'); buildFeedback(); });
	 * $('footer-content').update(feedbackBtn);
	 *  // create the privacy button var privacyBtn = new Element('span', {id:
	 * 'privacy-button'}).addClassName('button').update(Footer.getLabel(selectedLang,
	 * 'privacylabel')); Event.observe(privacyBtn, 'click', function(event) {
	 * removeHeaderHighlight(); privacyBtn.addClassName('sectionselect');
	 * $('feedback-button').removeClassName('sectionselect');
	 * $('terms-button').removeClassName('sectionselect'); buildPrivacy(); });
	 * $('footer-content').insert(privacyBtn);
	 *  // create terms-of-use button var termsBtn = new Element('span', {id:
	 * 'terms-button'}).addClassName('button').update(Footer.getLabel(selectedLang,
	 * 'termslabel')); Event.observe(termsBtn, 'click', function(event) {
	 * removeHeaderHighlight(); termsBtn.addClassName('sectionselect');
	 * $('privacy-button').removeClassName('sectionselect');
	 * $('feedback-button').removeClassName('sectionselect'); buildTerms(); });
	 * $('footer-content').insert(termsBtn); }
	 */
}

/**
 * Build Copyright
 */
function buildCopyright() {
	if (Footer.getLabel(selectedLang, 'feedbacklabel') == undefined) {
		Footer.loadXML();
	} else {
		// create the About button
		/*
		 * var aboutBtn = new Element('span', {id:
		 * 'feedback-button'}).addClassName('button').update("About");
		 * Event.observe(aboutBtn, 'click', function(event) {
		 * 
		 * });
		 * $('copyright').update(aboutBtn).insert("&nbsp;&nbsp;|&nbsp;&nbsp;");
		 */
		// create the feedback button
		var feedbackBtn = new Element('span', {
			id :'feedback-button'
		}).addClassName('button').update(
				Footer.getLabel(selectedLang, 'feedbacklabel'));
		Event.observe(feedbackBtn, 'click', function(event) {
			if (getTitle() == null || getTitle() == undefined
					|| getTitle() == false)
				alert("Please select a title.");
			else {
				buildFeedback();
			}
		});
		$('copyright').update(feedbackBtn).insert("&nbsp;&nbsp;|&nbsp;&nbsp;");
		;

		// create the privacy button
		var privacyBtn = new Element('span', {
			id :'privacy-button'
		}).addClassName('button').update(
				Footer.getLabel(selectedLang, 'privacylabel'));
		Event.observe(privacyBtn, 'click', function(event) {
			buildPrivacy();
		});
		$('copyright').insert(privacyBtn).insert("&nbsp;&nbsp;|&nbsp;&nbsp;");

		// create terms-of-use button
		var termsBtn = new Element('span', {
			id :'terms-button'
		}).addClassName('button').update(
				Footer.getLabel(selectedLang, 'termslabel'));
		Event.observe(termsBtn, 'click', function(event) {
			buildTerms();
		});
		var today = new Date();
		var copy = Copyright.getLabel(selectedLang);
		$('copyright').insert(termsBtn).insert("&nbsp;&nbsp;|&nbsp;&nbsp;");
		$('copyright').insert("&copy; " + today.getFullYear() + " " + copy);
		// if($('copyright')!=null)
		// $('copyright').update("About | Contact | Privacy | Terms of Use |
		// Warner Bros. All Rights Reserved");
		// $('copyright').update(Copyright.getLabel(selectedLang));
	}
}
/**
 * Removes the highlight on the header buttons.
 */
function removeHeaderHighlight() {
	if ($('home-button') != null
			&& $('home-button').hasClassName('sectionselect'))
		$('home-button').removeClassName('sectionselect');
	if ($('gettingstarted-button') != null
			&& $('gettingstarted-button').hasClassName('sectionselect'))
		$('gettingstarted-button').removeClassName('sectionselect');
	if ($('support-button') != null
			&& $('support-button').hasClassName('sectionselect'))
		$('support-button').removeClassName('sectionselect');
}

/**
 * Removes the highlight on the footer buttons.
 */
function removeFooterHighlight() {
	if ($('feedback-button') != null
			&& $('feedback-button').hasClassName('sectionselect'))
		$('feedback-button').removeClassName('sectionselect');
	if ($('privacy-button') != null
			&& $('privacy-button').hasClassName('sectionselect'))
		$('privacy-button').removeClassName('sectionselect');
	if ($('terms-button') != null
			&& $('terms-button').hasClassName('sectionselect'))
		$('terms-button').removeClassName('sectionselect');
}

/**
 * Build Feedback form
 */
function buildFeedback() {

	if (FeedbackForm.language == undefined
			|| FeedbackForm.language != selectedLang) {

		log('load the feedback form xml');
		loadFeedbackForm();

	} else {

		selectedSection = "Feedback";
		positionMainContent(selectedSection);
		if (document.location.hash.include("inapp")) {
			buildHash("feedback-content&inapp=true&code=" + authorizationCode);
			// alert("buildfeedbackform - in app true");
		} else
			buildHash("feedback-content");
		log('display the feedback form');

		// create feedback-content container
		var feedbackDiv = new Element('div', {
			id :'feedback-content',
			name :'feedback-content'
		});

		// create middle div
		var middleDiv = new Element('div', {
			id :'middle'
		});
		feedbackDiv.insert(middleDiv);

		// display text (ie 'Please submit the feedback form')
		var faqDiv = new Element('div').addClassName('faq');
		middleDiv.insert(faqDiv);

		// display instructions
		var instructDiv = new Element('div', {
			id :'instructdiv'
		}).addClassName('feedbackquestion').update();
		faqDiv.insert(instructDiv);

		// dvd title drop down
		var dvdTitleDiv = new Element('div').addClassName('group');
		var dvdTitleLabel = new Element('span', {
			id :'dvdtitle-label'
		}).addClassName('dd-label dvdlabel').update(SupportForm.label);
		var dvdTitleCombo = new Element('select', {
			id :'dvdtitle'
		});
		dvdTitleDiv.insert(dvdTitleLabel);
		dvdTitleDiv.insert(dvdTitleCombo);
		faqDiv.insert(dvdTitleDiv);

		// build feature
		var featureDiv = new Element('div').addClassName('group');
		var featureLabel = new Element('span', {
			id :'feature-label'
		}).addClassName('dd-label').update();
		var req = new Element('span').addClassName('required').update('*');
		var featureCombo = new Element('select', {
			id :'feature',
			width :'100'
		});
		featureDiv.insert(featureLabel);
		featureLabel.insert(req);
		featureDiv.insert(featureCombo);
		faqDiv.insert(featureDiv);

		// build rate
		var expDiv = new Element('div').addClassName('group');
		var expLabel = new Element('span', {
			id :'rate-label'
		}).addClassName('dd-label').update();
		var req = new Element('span').addClassName('required').update('*');
		var expCombo = new Element('select', {
			id :'rate'
		});
		expDiv.insert(expLabel);
		expLabel.insert(req);
		expDiv.insert(expCombo);
		faqDiv.insert(expDiv);

		// build comments
		var commentsDiv = new Element('div').addClassName('group');
		var commentsLabel = new Element('span', {
			id :'comments-label'
		}).addClassName('dd-label').update();
		var comments = new Element('textarea', {
			id :'comments',
			cols :'48'
		});
		commentsDiv.insert(commentsLabel);
		commentsDiv.insert(comments);
		faqDiv.insert(commentsDiv);

		// build link to support form
		var reportDiv = new Element('div').addClassName('group');
		var reportLabel = new Element('p', {
			id :'report-label'
		}).update();
		reportDiv.insert(reportLabel);
		faqDiv.insert(reportDiv);

		// build Submit button
		var submitDiv = new Element('div', {
			align :'center'
		});
		var submitLabel = new Element('input', {
			type :'button',
			id :'submitfeedback',
			value :"Submit"
		});
		submitDiv.insert(submitLabel);
		faqDiv.insert(submitDiv);

		$('main-content').update(feedbackDiv);
		buildTitleMap();
		Event.observe($('rate'), 'change', function() {
			$('rate').removeClassName('highlight');
		});
		Event.observe($('feature'), 'change', function() {
			$('feature').removeClassName('highlight');
		});

		FeedbackForm.groups.each( function(item) {

			if (item.id == 'feature') {
				item.selection.each( function(sel) {
					$('feature').insert(new Element('option').update(sel));
				})
			} else if (item.id == 'rate') {
				item.selection.each( function(sel) {
					$('rate').insert(new Element('option').update(sel));
				})
			}
		});

		$('instructdiv').update(FeedbackForm.label);
		$('dvdtitle-label').update(FeedbackForm.getTextLabel('title')).insert(
				new Element('span'));
		$('feature-label').update(FeedbackForm.getTextLabel('feature')).insert(
				new Element('span').update('*').addClassName('required'));
		$('rate-label').update(FeedbackForm.getTextLabel('rate')).insert(
				new Element('span').update('*').addClassName('required'));
		$('comments-label').update(FeedbackForm.getTextLabel('comments'));
		// alert("phasing out getDiscCollection Method");
		if (discInfo == null)
			discInfo = gatherSingleDiscInfo(selectedTitle);

		if ('PID' == getspecificdiscInfo('collection', 'PID', selectedTitle)) {
			$('report-label').update(FeedbackForm.getTextLabel('report'));
		} else {
			$('report-label').update(FeedbackForm.getTextLabel('report'));
		}

		$('submitfeedback').value = FeedbackForm.getTextLabel('submit');

		$('submitfeedback')
				.observe(
						'click',
						function() {

							if ($('submitfeedback').hasClassName('disabled')) {
								log('Button is disabled. Disallowing request.');
								return;
							}

							$('submitfeedback').addClassName('disabled');

							if ($F('rate') == Data.selectlabel[selectedLang].label
									|| $F('rate') == null) {
								$('rate').focus();
								$('rate').addClassName('highlight');
								$('submitfeedback').removeClassName('disabled');
								if (selectedLang == "ja"
										&& (BrowserDetect.browser == "Explorer"))
									modalWin(Data.requesterror[selectedLang].fillrequiredfields);
								else
									alert(Data.requesterror[selectedLang].fillrequiredfields);

							} else if ($F('feature') == Data.selectlabel[selectedLang].label
									|| $F('feature') == null) {
								$('feature').focus();
								$('feature').addClassName('highlight');
								$('submitfeedback').removeClassName('disabled');
								// for japanese language show the error msg in a
								// modal window.
								if (selectedLang == "ja"
										&& (BrowserDetect.browser == "Explorer"))
									modalWin(Data.requesterror[selectedLang].fillrequiredfields);
								else
									alert(Data.requesterror[selectedLang].fillrequiredfields);

							} else {
								log('submit feedback form');
								// -- user input
								log('rate: ' + $F('rate'));
								log('feature: ' + $F('feature'));
								log('comments: ' + $F('comments'));

								// cookies
								log('selectedCountry: ' + selectedCountry);
								log('selectedLang: ' + selectedLang);
								log('selectedMediaType: ' + selectedMediaType);
								log('selectedOS: ' + selectedOS);
								log('selectedRequestType: ' + selectedRequestType);
								log('selectedSection: ' + selectedSection);
								log('selectedSource: ' + selectedSource);
								log('selectedTitle: ' + $F('dvdtitle'));

								var omniVars = new Object();
								var formatOmniture = '';
								omniVars.pageName = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + selectedSection;
								omniVars.prop1 = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + selectedSection;
								omniVars.prop5 = userID;
								omniVars.prop3 = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + getDiscTitle($F('dvdtitle'))
										+ ": " + getDiscEdition($F('dvdtitle'));
								omniVars.prop26 = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + getDiscSource($F('dvdtitle'));
								if (getDiscFormat($F('dvdtitle'), 'WMV') != '') {
									if (getDiscFormat($F('dvdtitle'), 'iTunes') != '') {
										formatOmniture = getDiscFormat(
												$F('dvdtitle'), 'WMV')
												+ " and "
												+ getDiscFormat($F('dvdtitle'),
														'iTunes');
									} else {
										formatOmniture = getDiscFormat(
												$F('dvdtitle'), 'WMV');
									}
								} else {
									if (getDiscFormat($F('dvdtitle'), 'iTunes') != '') {
										formatOmniture = getDiscFormat(
												$F('dvdtitle'), 'iTunes');
									}
								}
								omniVars.prop27 = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + formatOmniture;
								omniVars.prop35 = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + $F('rate');
								omniVars.prop35 = "DVD Support: "
										+ selectedCountry + "-" + selectedLang
										+ ": " + $F('feature');
								doOmnitureTrackData(omniVars);
								discInfo = gatherSingleDiscInfo($F('dvdtitle'));
								var vendor = "";
								if (getspecificdiscInfo('formatmatchprovider',
										"wmv,ADS", selectedTitle) == true)
									vendor = "ADS";
								else if (getspecificdiscInfo(
										'formatmatchprovider', "itunes,APPLE",
										selectedTitle) == true)
									vendor = "APPLE";
								else if (getspecificdiscInfo(
										'formatmatchprovider', "wmv,CINEMANOW",
										selectedTitle) == true)
									vendor = "CINEMANOW";
								else {
									vendor = "ADS";
								}

								log('VENDOR: ' + vendor);

								var vendorEmail = Data.getProviderEmail(vendor);

								log('VENDOR EMAIL: ' + 'wbdd@wb.com');
								log('DISC TITLE: ' + getDiscTitle($F('dvdtitle')));

								/*
								 * var emailData = {type: 'feedback', rate:
								 * $F('rate'), feature: $F('feature'), comments:
								 * $F('comments'),
								 * country:selectedCountryConversion,
								 * discid:$F('dvdtitle'),
								 * disctitle:getDiscTitle($F('dvdtitle')),
								 * edition:getDiscEdition($F('dvdtitle')),
								 * isLoyaltyRequest:false,
								 * dcRequestType:"other", source:selectedSource,
								 * language:selectedLang,
								 * recipient:"wbdd@wb.com" }
								 */

								// alert(getspecificdiscInfo('getsource', ''));
								// alert(getspecificdiscInfo('getedition', '')+
								// "this i just created");
								// alert(getspecificdiscInfo('gettitle', ''));
								// selectedCountry
								var selectedCountryConversion = formcountryConversion(selectedCountry);

								var dropdownObj = [];
								dropdownObj.push( {
									"id" :"60",
									"value" :"797"
								});
								dropdownObj.push( {
									"id" :"24",
									"value" :"1"
								});
								dropdownObj.push( {
									"id" :"77",
									"value" :"122"
								});

								if (paratureTranslate(34, 'Other') != "")
									dropdownObj.push( {
										"id" :"34",
										"value" :paratureTranslate(34, 'Other')
									});
								if (paratureTranslate(35, getspecificdiscInfo(
										'gettitle', '')) != "")
									dropdownObj.push( {
										"id" :"35",
										"value" :paratureTranslate(35,
												getspecificdiscInfo('gettitle',
														''))
									});
								if (paratureTranslate(67, getspecificdiscInfo(
										'getedition', '')) != "")
									dropdownObj.push( {
										"id" :"67",
										"value" :paratureTranslate(67,
												getspecificdiscInfo(
														'getedition', ''))
									});
								if (paratureTranslate(62, selectedLang) != "")
									dropdownObj.push( {
										"id" :"62",
										"value" :paratureTranslate(62,
												selectedLang)
									});
								if (paratureTranslate(61, getspecificdiscInfo(
										'getsource', '')) != "")
									dropdownObj.push( {
										"id" :"61",
										"value" :paratureTranslate(61,
												getspecificdiscInfo(
														'getsource', ''))
									});

								var entryFieldsObj = [];
								var commentsParatureField = "";

								if ($F('comments').include("&")) {
									commentsParatureField = $F('comments');
									commentsParatureField = commentsParatureField
											.replace(/&/g, "&amp;");
								} else {
									commentsParatureField = $F('comments');
								}
								entryFieldsObj.push( {
									"id" :"28",
									"value" :commentsParatureField
								});
								entryFieldsObj.push( {
									"id" :"66",
									"value" :$F('dvdtitle')
								});
								entryFieldsObj.push( {
									"id" :"32",
									"value" :paratureTranslate(32,
											selectedCountryConversion)
								});
								entryFieldsObj.push( {
									"id" :"86",
									"value" :$F('feature')
								});
								entryFieldsObj.push( {
									"id" :"87",
									"value" :$F('rate')
								});
								if (paratureTranslate(35, getspecificdiscInfo(
										'gettitle', '')) == "")
									entryFieldsObj.push( {
										"id" :"65",
										"value" :getspecificdiscInfo(
												'gettitle', '')
									});
								entryFieldsObj.push( {
									"id" :"27",
									"value" :"WB Digital Copy Support - "
											+ getspecificdiscInfo('gettitle',
													'')
								});

								var emailData = $H( {
									"customDropDownFields" :dropdownObj,
									"customEntryFields" :entryFieldsObj,
									"departmentId" :"15027",
									"email" :"wbdd@wb.com",
									"firstName" :"digital",
									"lastName" :"copy",
									"memeberOf" : {
										"id" :"33",
										"value" :"30"
									}
								}).toJSON();

								RequestForm.loadXML(emailData);
							}
						});

		buildTitleMap();
		buildSectionTitle(FeedbackForm);
		if (selectedSource == 'EC')
			buildLanguageSelector();
		else
			buildLanguageSelector(FeedbackForm);
		clearCountrySelector();
		clearUpdates();
		buildStoredInfo();
		buildHeader();
		buildFooter();
		if ($('feedback-button') != null)
			$('feedback-button').addClassName('sectionselect');
	}
}

/**
 * This method shows a modal window for the japanese error messages
 * 
 * @param msg
 * @return
 */
function modalWin(msg) {

	var myArguments = new Object();
	myArguments.param1 = msg;
	window
			.showModalDialog(
					"error-jp.html",
					myArguments,
					"dialogHeight:140px; dialogWidth:350px; scroll:no; resizable:no; help:no; status:no;");

}
/**
 * Build Privacy Policy
 */
function buildPrivacy(country) {
	log('build privacy' + selectedLang);

	if (country != undefined) {
		selectedCountry = country;
	}

	if (PrivacyPolicy.country == undefined
			|| selectedCountry != PrivacyPolicy.country) {
		loadPrivacyPolicy();

	} else {

		selectedSection = "Privacy";
		// sendInfoToOmniture(selectedSection);
		positionMainContent(selectedSection);
		if (document.location.hash.include("inapp"))
			buildHash("privacy-content&country=" + selectedCountry + "&discid="
					+ selectedTitle + "&inapp=true&code=" + authorizationCode);
		else
			buildHash("privacy-content&country=" + selectedCountry);

		// create privacy-policy container
		var privacyDiv = new Element('div', {
			id :'privacy-content',
			name :'privacy-content'
		});

		// create middle div
		var middleDiv = new Element('div', {
			id :'middle'
		});
		privacyDiv.insert(middleDiv);

		// display text
		middleDiv.update(new Element('div').setStyle( {
			margin :'10px'
		}).update(PrivacyPolicy.content));

		$('main-content').update(privacyDiv);

		buildLanguageSelector(PrivacyPolicy);
		buildStoredInfo();
		clearUpdates();
		buildSectionTitle(PrivacyPolicy);
		buildHeader();
		buildFooter();
		if ($('privacy-button') != null)
			$('privacy-button').addClassName('sectionselect');
	}
}

/**
 * Build Terms of Use
 */
function buildTerms(country) {
	log('build terms');

	if (country != undefined) {
		selectedCountry = country;
	}
	if (TermsOfUse.country == undefined
			|| selectedCountry != TermsOfUse.country) {

		loadTermsOfUse();

	} else {

		selectedSection = "Terms";
		// sendInfoToOmniture(selectedSection);
		positionMainContent(selectedSection);
		if (document.location.hash.include("inapp"))
			buildHash("terms-content&country=" + selectedCountry + "&discid="
					+ selectedTitle + "&inapp=true&code=" + authorizationCode);
		else
			buildHash("terms-content&country=" + selectedCountry);

		// create terms of use container
		var termsDiv = new Element('div', {
			id :'terms-content',
			name :'terms-content'
		});

		// create middle div
		var middleDiv = new Element('div', {
			id :'middle'
		});
		termsDiv.insert(middleDiv)

		// display text
		middleDiv.update(new Element('div').setStyle( {
			margin :'10px'
		}).update(TermsOfUse.content));

		$('main-content').update(termsDiv);

		buildLanguageSelector();
		clearUpdates();
		buildStoredInfo();
		buildSectionTitle(TermsOfUse);
		buildHeader();
		buildFooter();
		if ($('terms-button') != null)
			$('terms-button').addClassName('sectionselect');
	}
}

/**
 * Build the Digital Copy Support page
 */
function buildDC(lang) {

	log('build the digital copy support page in ' + lang + ' (language id)');

	setLanguage(lang);
	Support.language = undefined;
	GettingStarted.language = undefined;
	buildHeader();
	buildFooter();
	loadHome();
}

/**
 * Build the Online Special Features page
 */
function buildEC(lang) {
	log('build the online special features support page in ' + lang + ' (language id)');

	setLanguage(lang);
	Support.language = undefined;
	buildHeader();
	buildFooter();
	loadHome();
}

/**
 * Build the home section
 */
function buildHome(obj) {
	log('build home');

	if (discInfo == null) {
		discInfo = gatherSingleDiscInfo(selectedTitle);
	}

	var checkPIDCollection = false;
	if (getspecificdiscInfo('collection', 'PID', selectedTitle) != '')
		checkPIDCollection = true;

	if (checkPIDCollection == true) {
		loadPIDHome();
	}
	if (Home.language == undefined || selectedLang != Home.language) {
		loadHome();
	} else {

		// alert("load home");
		var ref = this;
		selectedSection = "Home";
		positionMainContent(selectedSection);
		if (obj == "HowItWorks")
			buildHash("HowItWorks&discid=" + selectedTitle + "&country="
					+ selectedCountry);
		else {
			if (document.location.hash.include("inapp"))
				buildHash("WhatIsDigitalCopy&discid=" + selectedTitle
						+ "&country=" + selectedCountry + "&inapp=true&code="
						+ authorizationCode);
			else
				buildHash("WhatIsDigitalCopy&discid=" + selectedTitle
						+ "&country=" + selectedCountry);
		}
		sendInfoToOmniture(selectedSection);

		// create home-content container
		var homeDiv = new Element('div', {
			id :'home-content'
		});

		// draw graphic header
		/*
		 * homeDiv.insert(new Element('div', {id: 'top'}).update( new
		 * Element('img', {src: Home.sectionheader}) ));
		 */

		// create middle div that will contain the overview and top support
		// questions list
		var middleDiv = new Element('div', {
			id :'middle'
		});
		homeDiv.insert(middleDiv);

		// build overview label
		/*
		 * var overviewLabel = new Element('div',
		 * {height:'15'}).addClassName('category-header-selected').update(Home.overview.label);
		 * middleDiv.update(overviewLabel);
		 */

		// build overview list
		var overviewList = new Element('ul').addClassName('faq');
		Home.overview.list.each( function(item) {
			var q = new Element('span').addClassName('header').update(
					item.question);
			var a = new Element('p').update(item.answer);
			overviewList.insert(new Element('li').insert(q).insert(a));
		});
		middleDiv.insert(overviewList);
		var pidquestion = [];
		var pidqnodeOK = false;
		if (checkPIDCollection == true) {
			try {

				PIDHome.language.list.each( function(items) {

					// alert(items.langid);
						items.items.each( function(content) {
							if (items.langid == selectedLang) {
								pidqnodeOK = true;
								pidquestion.push( {
									question :content.question,
									qid :content.id
								});
							}
						});

					});
			} catch (error) {
				log(error);
			}
		}

		// Gather the top support questions data
		var showtopQuestions = true;
		var topQuestionArray = [];
		var topsupportList = new Element('div', {
			id :'topsupport-content'
		});
		var tslen = 2;// Home.topsupport.list.size() - 1;
		var counter = 0;
		var pidquestionct = 0;
		TopQuestionsHome.language.list.each( function(items) {
			items.items.each( function(content) {
				if (items.langid == selectedLang) { // alert(datecountryFormat(getspecificdiscInfo('expire','date',selectedTitle),selectedCountry));
						// only place the question in array if condition of
						// expired is true for selected disc
						if (compareDates() == true) {
							if (content.expired == "true") {
								topQuestionArray.push( {
									question :content.question,
									qid :content.id
								});
							}
						} else {
							if (content.expired == "false") {
								topQuestionArray.push( {
									question :content.question,
									qid :content.id
								});
							}
						}
					}
				});

		});

		topQuestionArray.each( function(item) {
			var i = new Element('div', {
				align :'center'
			}).addClassName('left-cell');
			if (counter == 0 || counter == 1 || counter == 2 || counter == 3)
				i.insert(new Element('img', {
					src :'images/common/exclaim.gif',
					width :'15',
					height :'12',
					border :'0',
					alt :'!'
				}));
			else
				i.insert(new Element('img', {
					src :'images/common/rightarrow.gif',
					width :'9',
					height :'9',
					border :'0',
					alt :'>'
				}));

			var q = new Element('div').addClassName('center-cell');
			var question = new Element('a').addClassName('button').update(
					item.question);
			q.insert(question);

			q.observe('click', function() {
				selectedTopSupportQue = item.qid;
				buildSupport(selectedTopSupportQue);
			});
			Event.observe(question, 'mouseover', function(event) {
				question.addClassName('onhover');
			});
			Event.observe(question, 'mouseout', function(event) {
				question.removeClassName('onhover');
			});

			topsupportList.insert(new Element('div').addClassName('container')
					.insert(i).insert(q));

		});

		// more button
		var r = new Element('div').addClassName('right-cell');
		var arrow = new Element('img', {
			src :'images/common/rightarrow-block.gif',
			width :'11',
			height :'13',
			border :'0',
			alt :'More'
		})
		// var moreButton = new
		// Element('span').insert("<br><br>"+ref.Home.topsupport.morelabel).insert(arrow).addClassName('more
		// button');
		var moreButton = new Element('span').insert(
				ref.Home.topsupport.morelabel).insert(arrow).addClassName(
				'more button');
		Event.observe(moreButton, 'click', function() {
			selectedTopSupportQue = "";
			buildSupport();
		});
		r.insert(moreButton);

		topsupportList.insert(r);

		// build topsupport div
		/*
		 * var topsupportList = new Element('div', {id: 'topsupport-content'});
		 * var tslen = Home.topsupport.list.size() - 1; var counter = 0; var
		 * pidquestionct=0; Home.topsupport.list.each( function(item) { // icon
		 * var i = new Element('div', {align:
		 * 'center'}).addClassName('left-cell'); if (counter == 0 || counter ==
		 * 1 || counter == 2 || counter == 3) i.insert(new Element('img', {src:
		 * 'images/common/exclaim.gif', width: '15', height: '12', border: '0',
		 * alt: '!'})); else i.insert(new Element('img', {src:
		 * 'images/common/rightarrow.gif', width: '9', height: '9', border: '0',
		 * alt: '>'}));
		 * 
		 * if(checkPIDCollection==true && pidqnodeOK ==true) { if(pidquestionct
		 * <=3) { //alert(pidquestion[pidquestionct].qid); var q = new
		 * Element('div').addClassName('center-cell'); var question = new
		 * Element('a').addClassName('button').update(pidquestion[pidquestionct].question);
		 * var pidqid= pidquestion[pidquestionct].qid; q.insert(question);
		 * 
		 * q.observe('click',function(){ selectedTopSupportQue=pidqid;
		 * buildSupport(selectedTopSupportQue); }); Event.observe(question,
		 * 'mouseover', function(event) { question.addClassName('onhover'); });
		 * Event.observe(question, 'mouseout', function(event) {
		 * question.removeClassName('onhover'); }); pidquestionct+=1; }
		 * 
		 *  } else{
		 *  // question var q = new Element('div').addClassName('center-cell');
		 * var question = new
		 * Element('a').addClassName('button').update(item.question);
		 * q.insert(question);
		 * 
		 * q.observe('click',function(){ selectedTopSupportQue=item.id;
		 * buildSupport(selectedTopSupportQue); }); Event.observe(question,
		 * 'mouseover', function(event) { question.addClassName('onhover'); });
		 * Event.observe(question, 'mouseout', function(event) {
		 * question.removeClassName('onhover'); });
		 *  }
		 *  // more button var r = new
		 * Element('div').addClassName('right-cell'); if (counter == tslen) {
		 * var arrow = new Element('img', {src:
		 * 'images/common/rightarrow-block.gif', width: '11', height: '13',
		 * border: '0', alt: 'More'}) //var moreButton = new
		 * Element('span').insert("<br><br>"+ref.Home.topsupport.morelabel).insert(arrow).addClassName('more
		 * button'); var moreButton = new
		 * Element('span').insert(ref.Home.topsupport.morelabel).insert(arrow).addClassName('more
		 * button'); Event.observe(moreButton, 'click', function(){
		 * selectedTopSupportQue=""; buildSupport(); }); r.insert(moreButton); }
		 * 
		 * topsupportList.insert(new
		 * Element('div').addClassName('container').insert(i).insert(q).insert(r));
		 * 
		 * counter++; });
		 */
		if (selectedCountry == 'us' && checkPIDCollection == true) {

			var newhdiv = new Element('div', {
				align :'center'
			}).addClassName('left-cell');
			newhdiv.insert(new Element('img', {
				src :'images/common/exclaim.gif',
				width :'15',
				height :'12',
				border :'0',
				alt :'!'
			}));
			var newhq = new Element('div').addClassName('center-cell');
			var newhquestion = new Element('a').addClassName('button').update(
					'How do I reset my Digital Copy Manager account password?');
			newhq.insert(newhquestion);

			newhq.observe('click', function() {
				selectedTopSupportQue = 'Reset_DCM_Password';
				selectedFormat = 'wmv';
				buildSupport('Reset_DCM_Password');
			});
			Event.observe(newhquestion, 'mouseover', function(event) {
				newhquestion.addClassName('onhover');
			});
			Event.observe(newhquestion, 'mouseout', function(event) {
				newhquestion.removeClassName('onhover');
			});
			topsupportList.insert(new Element('div').addClassName('container')
					.insert(newhdiv).insert(newhq));

		}
		middleDiv.insert(topsupportList);

		$('main-content').update(homeDiv);
		// consumer notice update for SPEED RACER(Blu-Ray)
		/*
		 * var jap1 ="7E11B4D1-C902-4e03-AB55-4F80A19FBDE8" var jap2
		 * ="FAAED300-93D0-4063-AF0E-F5AB90A5E46E";
		 * 
		 * if((selectedTitle=='06126FE7-7572-46C6-ADE1-454F0EE39444' &&
		 * selectedCountry =='us') ||
		 * (selectedTitle=='06126FE7-7572-46C6-ADE1-454F0EE39444' &&
		 * selectedCountry =='ca')) { var consumerNotice = new
		 * Element('div').addClassName('consumernotice-content');
		 * consumerNotice.insert("CONSUMER NOTICE: During the period from
		 * 3/17/09 to 4/30/09, the iTunes version of the Digital Copy for SPEED
		 * RACER was unavailable due to an inadvertent error. The error has been
		 * corrected and you may redeem your Digital Copy with the unused
		 * authorization code enclosed with your Blu-ray disc purchase. Should
		 * you have difficulties redeeming your iTunes Digital Copy, click the
		 * \"Digital Copy Support for iTunes\" link to the right. If necessary,
		 * further assistance may be requested from Digital Copy Support by
		 * clicking <a
		 * href=\"http://digitalcopy.warnerbros.com/support/speedracer_form.aspx\">here</a>.");
		 * //consumerNotice.insert(Data.consumernotice[selectedCountry].mssg);
		 * $('main-content').insert('<br>').insert(consumerNotice); } else
		 * if((selectedTitle.toLowerCase()==jap1.toLowerCase() &&
		 * selectedCountry =='jp') ||
		 * (selectedTitle.toLowerCase()==jap2.toLowerCase() && selectedCountry
		 * =='jp')) { $('updates-list').update('<a
		 * href="http://www.wbdigitalcopy.com/hp6/jp">&#12480;&#12454;&#12531;&#12525;&#12540;&#12489;&#12399;&#12371;&#12385;&#12425;&#12363;&#12425;:
		 * www.wbdigitalcopy.com/hp6/jp</a>'); }
		 */

		if (selectedSource.include('DC'))
			buildLanguageSelector(Home);
		else
			buildLanguageSelector();

		// updates for Fred Claus and Speed Racer
		var speedRacer = '06126FE7-7572-46C6-ADE1-454F0EE39444';
		var fredClaus = 'FREDCLAUS_TECHNICOLOR';
		var darkKnightES_BD = "155FBED6-CBF8-4e71-82A8-DD4BF7928F80";
		var wonderWoman_SE = "29637065-1909-42a1-A59C-BE8AD19BA255";
		var benjaminButton_BD = "E266F693-78D5-43e3-BAE5-50F23E824B45";
		var batman20Anniversary_BD = "076E63B3-0685-4B68-9DD0-66B4504DB1C6-Batman-20th-Anniversary";
		var inception_BD_AU_NZ = "6C50DC17-BF58-4560-8BAB-D39E6604035D";
		var inception_BD_US = "0CC82900-FB69-4714-9D19-289A30C7A618";
		var harryPotter = "ACA56485-7FD2-4bf3-B904-562643690BA7  77B66E2A-E446-48a1-96E7-A3A6AC3116E3";
		var horriblebosses_USCAMX_EN_BD_WI = "98E209EE-F6F5-492d-9711-55FD4292FB17";
		var greenLatern_USCAMX_EN_BD_WI = "FB9A569B-030E-4adc-8E70-3FBC884147C9";
		var harrypotter7part1 = "63720F49-64C7-4fbe-8349-B4A65A2D1BB5";

		// if(selectedTitle.toLowerCase() == speedRacer.toLowerCase() &&
		// selectedCountry != 'mx')
		// buildUpdatesForSpeedRacer();
		if (selectedTitle.toLowerCase() == inception_BD_AU_NZ.toLowerCase())
			buildUpdatesForInception();
		if (selectedTitle.toLowerCase() == horriblebosses_USCAMX_EN_BD_WI.toLowerCase())
			buildUpdatesForHorribleBosses();
		if (selectedTitle.toLowerCase() == greenLatern_USCAMX_EN_BD_WI.toLowerCase())
			buildUpdatesForGreenLantern();
		
		var titlePattern =new RegExp(selectedTitle.toLowerCase());
		if (titlePattern.test(harryPotter.toLowerCase()))
			{buildUpdatesForHarryPotter();}
		if (selectedTitle.toLowerCase() == fredClaus.toLowerCase())
			buildUpdatesForFredClaus();
		if (selectedTitle.toLowerCase() == darkKnightES_BD.toLowerCase())
			buildUpdatesForDarkKnight();
		if (selectedTitle.toLowerCase() == wonderWoman_SE.toLowerCase())
			buildUpdatesForWonderWoman();
		if (selectedTitle.toLowerCase() == benjaminButton_BD.toLowerCase())
			buildUpdatesForBenjaminButton();
		if (selectedTitle.toLowerCase() == harrypotter7part1.toLowerCase())
			buildUpdatesForHarryPotter7part1();
		if (selectedTitle.toLowerCase() == inception_BD_US.toLowerCase())
			buildUpdatesForInception_US();
		// if(selectedTitle.toLowerCase() ==
		// batman20Anniversary_BD.toLowerCase())
		// buildUpdatesForBatman20Ann();

		clearCountrySelector();
		buildHeader();
		buildFooter();
		buildStoredInfo();
		buildCopyright();
		buildSectionTitle(Home);
		if ($('home-button') != null)
			$('home-button').addClassName('sectionselect');

		// if(discInfo == null)
		// {discInfo = gatherSingleDiscInfo(selectedTitle);
		// }

		/*------------------------------------------------Emergency Consumer Notice Area ----------------*/
		// alert(getspecificdiscInfo('format','iTunes',selectedTitle));
		/*
		 * if( getspecificdiscInfo('format','iTunes',selectedTitle) == 'iTunes') {
		 * 
		 * var consumerNotice = new
		 * Element('div').addClassName('consumernotice-content_itunes');
		 * consumerNotice.insert("Service Alert: If you are trying to redeem
		 * your Digital Copy at the iTunes Store, it is currently busy, please
		 * try again later. We apologize for the inconvenience.");
		 * //consumerNotice.insert(Data.consumernotice[selectedCountry].mssg);
		 * $('main-content').insert('<br>').insert(consumerNotice); }
		 */

		/*------------------------------------------------ End Emergency Consumer Notice ----------------*/
		// else{alert(discInfo);}
		// alert(getspecificdiscInfo('redemptionURL','redemptionURL',selectedTitle));
		// alert(getspecificdiscInfo('source','DCON',selectedTitle));
		// If the selected offer has a redemption site URL provided and is DCON
		// show url
		if (getspecificdiscInfo('redemptionURL', 'redemptionURL', selectedTitle) != ''
				&& getspecificdiscInfo('source', 'DCON', selectedTitle) == 'DCON') {
			var redemptionURLNotice = new Element('div')
					.addClassName('redemptionnotice-content');
			var redemptionnoticeURL = getspecificdiscInfo('redemptionURL',
					'redemptionURL', selectedTitle);
			redemptionURLNotice.insert(Data.redeemlabel[selectedLang].label
					+ ": <a href=\" " + redemptionnoticeURL
					+ " \" target=\"blank\">" + redemptionnoticeURL + "</a>");
			$('main-content').insert('<br>').insert(redemptionURLNotice);
		}

		// If the selected offer has an expiration date show it

		// alert(datecountryFormat(getspecificdiscInfo('expire','date',selectedTitle)
		// , selectedCountry));
		// alert(getspecificdiscInfo('expire','date',selectedTitle));
		// alert(getspecificdiscInfo('expire','date',selectedTitle));
		if (datecountryFormat(getspecificdiscInfo('expire', 'date',
				selectedTitle), selectedCountry) != '') { // display expired
															// date under nav
															// menu
			$('expire-info').update('');
			var discexpireDate = getspecificdiscInfo('expire', 'date',
					selectedTitle);
			$('expire-info').insert(
					Data.expirelabel[selectedLang].label + "<br/>"
							+ discexpireDate);
		}

	}
}

/**
 * This method sends the info to omniture
 * 
 * @param {}
 *            selectedSection
 */
function sendInfoToOmniture(selectedSection) {

	if (userID == null) {
		userID = getUserID();
	}
	// send info to omniture
	if (selectedSection == 'LandingPage') {
		var omniVars = new Object();
		clearOmnitureParams(omniVars);
		omniVars.pageName = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + selectedSection;
		omniVars.prop1 = selectedCountry;
		omniVars.channel = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + selectedSection;
		;
		doOmnitureTrackData(omniVars);
	} else {
		var omniVars = new Object();
		clearOmnitureParams(omniVars);
		var formatOmniture = '';
		omniVars.pageName = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + selectedSection;
		omniVars.channel = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + selectedSection;
		;
		omniVars.prop1 = "DVD Support: " + selectedCountry + "-" + selectedLang
				+ ": " + selectedSection;
		omniVars.prop5 = userID;
		if (selectedTitle != null || selectedTitle != undefined
				|| selectedTitle != false) {
			omniVars.prop3 = "DVD Support: " + selectedCountry + "-"
					+ selectedLang + ": " + getDiscTitle(selectedTitle) + ": "
					+ getDiscEdition(selectedTitle);
			omniVars.prop26 = "DVD Support: " + selectedCountry + "-"
					+ selectedLang + ": " + getDiscSource(selectedTitle);
			if (getDiscFormat(selectedTitle, 'WMV') != '') {
				if (getDiscFormat(selectedTitle, 'iTunes') != '') {
					formatOmniture = getDiscFormat(selectedTitle, 'WMV')
							+ " and " + getDiscFormat(selectedTitle, 'iTunes');
				} else {
					formatOmniture = getDiscFormat(selectedTitle, 'WMV');
				}
			} else {
				if (getDiscFormat(selectedTitle, 'iTunes') != '') {
					formatOmniture = getDiscFormat(selectedTitle, 'iTunes');
				}
			}
		}
		omniVars.prop27 = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + formatOmniture;
		doOmnitureTrackData(omniVars);
	}
}

/**
 * Build the Getting Started section
 */
function buildGettingStarted() {

	log('buildGettingStarted selectedTitle: ' + selectedTitle);

	if (GettingStarted.language == undefined
			|| selectedLang != GettingStarted.language) {
		loadGettingStarted();
		buildLanguageSelector(GettingStarted);
	} else {

		log('selectedFormat: ' + selectedFormat);
		selectedSection = "GettingStarted";
		positionMainContent(selectedSection);
		removeHeaderHighlight();
		if (document.location.hash.include("inapp"))
			buildHash("GetStarted&discid=" + selectedTitle + "&country="
					+ selectedCountry + "&inapp=true&code=" + authorizationCode
					+ "&lang=" + selectedLang);
		else
			buildHash("GetStarted&discid=" + selectedTitle + "&country="
					+ selectedCountry);

		sendInfoToOmniture(selectedSection);

		// create getting started container
		var gettingStartedDiv = new Element('div', {
			id :'gettingstarted-content',
			name :'gettingstarted-content'
		});
		// build div for tabs
		var tabDiv = new Element('div', {
			id :'getting-started'
		});
		var currentFormatDiv = new Element('div', {
			id :'currentformat-tab'
		});
		// var curSelTab = new Element('div',{id:'cursel-tab'});
		var changeFormatDiv = new Element('div', {
			id :'changeformat-tab',
			align :'center'
		});
		// currentFormatDiv.insert(curSelTab);
		tabDiv.insert(currentFormatDiv);
		tabDiv.insert(changeFormatDiv);

		var wmvDiv = new Element('div', {
			id :'wmvdiv',
			width :'64px',
			height :'64px'
		});
		var itunesDiv = new Element('div', {
			id :'itunesdiv',
			width :'64px',
			height :'64px'
		});
		var wmvTab = new Element('img', {
			src :'images/common/logo_wmp.png',
			id :'wmv',
			width :'64px',
			height :'64px'
		}).addClassName('tab button');
		var itunesTab = new Element('img', {
			src :'images/common/logo_itunes.png',
			id :'itunes',
			width :'64px',
			height :'64px'
		}).addClassName('tab button');

		wmvDiv.update(wmvTab);
		itunesDiv.update(itunesTab);
		// tabDiv.insert(itunesDiv).insert(wmvDiv);
		gettingStartedDiv.insert(tabDiv);

		var lineDiv = new Element('div', {
			id :'line-tab'
		});
		// 3/30/2010
		/*
		 * changeFormatDiv.insert("Change your Platform");
		 * if(BrowserDetect.browser == "Explorer") { if ((BrowserDetect.version >=
		 * 5.5) && (BrowserDetect.version < 7)) {
		 * changeFormatDiv.insert(itunesDiv).insert(wmvDiv);
		 * Event.observe(wmvTab, 'load', function(event){ fixPNG(wmvTab); });
		 * Event.observe(itunesTab, 'load', function(event){ fixPNG(itunesTab);
		 * });
		 *  } else changeFormatDiv.insert(itunesTab).insert(wmvTab); } else
		 * changeFormatDiv.insert(itunesTab).insert(wmvTab);
		 */
		gettingStartedDiv.insert(lineDiv);

		// build middle div containg the getting started steps
		var middleDiv = new Element('div', {
			id :'middle'
		});
		gettingStartedDiv.insert(middleDiv)

		// build faq-section div wmv
		var wmvFaqDiv = new Element('div', {
			id :'wmv-section'
		}).addClassName('hidden');
		var wmvHeader = new Element('div', {
			id :'top',
			align :'center'
		}).addClassName('header');
		var title = new Element('div', {
			align :'center'
		}).addClassName('title').update(getDiscTitle(selectedTitle));
		wmvFaqDiv.insert(wmvHeader);
		wmvFaqDiv.insert(title);
		wmvFaqDiv.insert("<br />");
		middleDiv.insert(wmvFaqDiv);

		// build faq-section div itunes
		var itunesFaqDiv = new Element('div', {
			id :'itunes-section'
		}).addClassName('hidden');
		var itunesHeader = new Element('div', {
			id :'top',
			align :'center'
		}).addClassName('header');
		var title = new Element('div', {
			align :'center'
		}).addClassName('title').update(getDiscTitle(selectedTitle));
		itunesFaqDiv.insert(itunesHeader);
		itunesFaqDiv.insert(title);
		itunesFaqDiv.insert("<br />");
		middleDiv.insert(itunesFaqDiv);

		// build faq-section div dcmanager
		var dcManagerFaqDiv = new Element('div', {
			id :'dcmanager-section'
		}).addClassName('hidden');
		var dcManagerHeader = new Element('div', {
			id :'top',
			align :'center'
		}).addClassName('header');
		var title = new Element('div', {
			align :'center'
		}).addClassName('title').update(getDiscTitle(selectedTitle));
		dcManagerFaqDiv.insert(dcManagerHeader);
		dcManagerFaqDiv.insert(title);
		dcManagerFaqDiv.insert("<br />");
		middleDiv.insert(dcManagerFaqDiv);

		// build faq-section div dcmobile
		var dcMobileFaqDiv = new Element('div', {
			id :'dcmobile-section'
		}).addClassName('hidden');
		var dcMobileHeader = new Element('div', {
			id :'top',
			align :'center'
		}).addClassName('header');
		var title = new Element('div', {
			align :'center'
		}).addClassName('title').update(getDiscTitle(selectedTitle));
		dcMobileFaqDiv.insert(dcMobileHeader);
		dcMobileFaqDiv.insert(title);
		dcMobileFaqDiv.insert("<br />");
		middleDiv.insert(dcMobileFaqDiv);
		
		// build faq-section div vudu
		var vuduFaqDiv = new Element('div', {
			id :'vudu-section'
		}).addClassName('hidden');
		var vuduHeader = new Element('div', {
			id :'top',
			align :'center'
		}).addClassName('header');
		var title = new Element('div', {
			align :'center'
		}).addClassName('title').update(getDiscTitle(selectedTitle));
		vuduFaqDiv.insert(vuduHeader);
		vuduFaqDiv.insert(title);
		vuduFaqDiv.insert("<br />");
		middleDiv.insert(vuduFaqDiv);

		/*
		 * // build faq-section div for PID var wmvFaqDivPID = new
		 * Element('div', {id: 'wmv-section'}).addClassName('hidden'); var
		 * wmvHeaderPID = new Element('div', {id:
		 * 'top',align:'center'}).addClassName('header'); var optionHeaderPID =
		 * new Element('div', {id:
		 * 'top',align:'center'}).addClassName('optionheader'); var titlePID =
		 * new
		 * Element('div',{align:'center'}).addClassName('title').update(getDiscTitle(selectedTitle));
		 * wmvFaqDivPID.insert(wmvHeaderPID);
		 * wmvFaqDivPID.insert(optionHeaderPID); wmvFaqDivPID.insert(titlePID);
		 * wmvFaqDivPID.insert("<br />"); //middleDiv.insert(wmvFaqDivPID);
		 *  // build faq-section div for HUB var wmvFaqDivHUB = new
		 * Element('div', {id: 'wmv-section'}).addClassName('hidden'); var
		 * wmvHeaderHUB = new Element('div', {id:
		 * 'top',align:'center'}).addClassName('header'); var optionHeaderHUB =
		 * new Element('div', {id:
		 * 'top',align:'center'}).addClassName('optionheader'); var titleHUB =
		 * new
		 * Element('div',{align:'center'}).addClassName('title').update(getDiscTitle(selectedTitle));
		 * wmvFaqDivHUB.insert(wmvHeaderHUB);
		 * wmvFaqDivHUB.insert(optionHeaderHUB); wmvFaqDivHUB.insert(titleHUB);
		 * wmvFaqDivHUB.insert("<br />"); //middleDiv.insert(wmvFaqDivHUB);
		 */

		var showImageWMV = true;
		var showImageITunes = true;
		var showImagedcManager = true;
		var showImagedcMobile = true;
		var showImageVudu = true;
		
		if (discInfo == null)
			discInfo = gatherSingleDiscInfo(selectedTitle);

		var countryofPID = false;
		var countryofHUB = false;
		var countryofHUBINTL = false;
		var countryofHUBINTLLITE = false;
		var ManagerHUBLITE = false;
		var ManagerHUB = false;

		if (getspecificdiscInfo('collection', 'PID', selectedTitle) != '')
			countryofPID = true;
		if (getspecificdiscInfo('collection', 'HUB', selectedTitle) != '') {
			countryofHUB = true;
			ManagerHUB = true;
		}
		if (getspecificdiscInfo('collection', 'HUBLITE', selectedTitle) != '')
			ManagerHUBLITE = true;
		if (getspecificdiscInfo('collection', 'HUBINTL', selectedTitle) != '')
			countryofHUBINTL = true;
		if (getspecificdiscInfo('collection', 'HUBINTLLITE', selectedTitle) != '')
			countryofHUBINTLLITE = true;

		// detect if selected disc is expired
		var today = new Date();
		var dd = today.getDate();
		var mm = today.getMonth() + 1;
		var yyyy = today.getFullYear();
		if (dd < 10) {
			dd = '0' + dd
		}
		if (mm < 10) {
			mm = '0' + mm
		}
		var now = mm + '/' + dd + '/' + yyyy;
		var expDate = getspecificdiscInfo('expire', 'date', selectedTitle);

		if (expDate != '') {
			if (compDate(expDate, 'MM/dd/yyyy', now, 'MM/dd/yyyy') == 1) { // date
																			// is
																			// not
																			// expired
																			// yet
																			// display
																			// regular
																			// questions

			} else {// date is expired show correct questions relating to
					// expired
				var expiretext = "EXPIRE"

				if (countryofHUBINTL == true)
					countryofHUBINTL = 'HUBINTL' + expiretext;
				if (countryofHUBINTLLITE == true)
					countryofHUBINTLLITE = 'HUBINTLLITE' + expiretext;
				if (ManagerHUB == true)
					ManagerHUB = 'HUB' + expiretext;
				if (ManagerHUBLITE == true)
					ManagerHUBLITE = 'HUBLITE' + expiretext;
				// if(GDCTestCountry == true)
				// GDCTestCountry = 'TEST'+expiretext;
			}

		}

		// alert(getspecificdiscInfo('format','DCMANAGERREWA',selectedTitle));
		var instructionsredemptionURL = "";
		if (getspecificdiscInfo('redemptionURL', 'redemptionURL', selectedTitle) != ''
				&& getspecificdiscInfo('source', 'DCON', selectedTitle) == 'DCON') {
			var instructionsredemptionURL = getspecificdiscInfo(
					'redemptionURL', 'redemptionURL', selectedTitle);
		}

		GettingStarted.itemsArr
				.each( function(s) {
					if (s.source == getDiscSource(selectedTitle)) {
						var stepCnt = 0;
						var stepCnt2 = 0;
						s.items
								.each( function(item) {
									/*
									 * -----------------------------------------------------------------------------WMV------------------------------------------------
									 */
									if (item.format.toLowerCase() == getspecificdiscInfo(
											'format', 'WMV', selectedTitle)
											.toLowerCase()) {
										/***************************************
										 * WMV: Pid and Hub related information
										 * displayed (satisfy special case)
										 */
										if (((item.collection == "PID")
												&& countryofPID && countryofHUB)
												|| ((item.collection == "HUB")
														&& countryofPID && countryofHUB)) { // alert("both
																							// PID
																							// or
																							// HUB");

											if ((item.collection == "PID")) {
												var stepCnt = 0;
												item.steps
														.each( function(step) {
															stepCnt = stepCnt + 1;
															var label = new Element(
																	'div',
																	{
																		width :'5'
																	})
																	.addClassName(
																			'label')
																	.update(
																			step.label);
															var stepDiv = new Element(
																	'span',
																	{
																		width :'50'
																	})
																	.update(
																			step.instruction)
																	.addClassName(
																			"stepDiv");

															var div = new Element(
																	'div')
																	.addClassName('step');
															div.insert(label);
															div.insert(stepDiv);
															if (showImageWMV == true) {
																if (s.source == 'DCOD') {
																	showImageWMV = false;
																	var label = new Element(
																			'div')
																			.addClassName(
																					'label')
																			.update(
																					step.label);
																	var stepDiv = new Element(
																			'span')
																			.update(
																					step.instruction)
																			.addClassName(
																					"stepDiv");
																	var div = new Element(
																			'div')
																			.addClassName('step');
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'right',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'right'
																			})
																			.update(thumb);
																	div
																			.insert(label);
																	div
																			.insert(thumbDiv);
																	div
																			.insert(stepDiv);
																	wmvFaqDiv
																			.insert(div);
																	wmvFaqDiv
																			.insert("<br />");
																} else if (s.source == 'DCON') {
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'center',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'center'
																			})
																			.update(thumb);
																	wmvFaqDiv
																			.insert(thumbDiv);

																	wmvFaqDiv
																			.insert(div);
																	wmvFaqDiv
																			.insert("<br />");
																	showImageWMV = false;
																}
															} else {
																wmvFaqDiv
																		.insert(div);
																wmvFaqDiv
																		.insert("<br />");
															}
														})
												wmvHeader.insert(item.header);
												middleDiv.insert(wmvFaqDiv);

											}// end (item.collection ==
												// "PID")

											if ((item.collection == "HUB")) {
												var stepCnt = 0;
												var headerHUB = new Element(
														'div', {
															id :'top',
															align :'center'
														})
														.addClassName('header')
												wmvFaqDiv.insert(headerHUB)
														.insert("<br/>");

												item.steps
														.each( function(step) {
															stepCnt = stepCnt + 1;
															var label = new Element(
																	'div',
																	{
																		width :'5'
																	})
																	.addClassName(
																			'label')
																	.update(
																			step.label);
															var stepDiv = new Element(
																	'span',
																	{
																		width :'50'
																	})
																	.update(
																			step.instruction)
																	.addClassName(
																			"stepDiv");

															var div = new Element(
																	'div')
																	.addClassName('step');
															div.insert(label);
															div.insert(stepDiv);
															if (showImageWMV == true) {
																if (s.source == 'DCOD') {
																	showImageWMV = false;
																	var label = new Element(
																			'div')
																			.addClassName(
																					'label')
																			.update(
																					step.label);
																	var stepDiv = new Element(
																			'span')
																			.update(
																					step.instruction)
																			.addClassName(
																					"stepDiv");
																	var div = new Element(
																			'div')
																			.addClassName('step');
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'right',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'right'
																			})
																			.update(thumb);
																	div
																			.insert(label);
																	div
																			.insert(thumbDiv);
																	div
																			.insert(stepDiv);
																	wmvFaqDiv
																			.insert(div);
																	wmvFaqDiv
																			.insert("<br />");
																} else if (s.source == 'DCON') {
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'center',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'center'
																			})
																			.update(thumb);
																	wmvFaqDiv
																			.insert(thumbDiv);

																	wmvFaqDiv
																			.insert(div);
																	wmvFaqDiv
																			.insert("<br />");
																	showImageWMV = false;
																}
															} else {
																wmvFaqDiv
																		.insert(div);
																wmvFaqDiv
																		.insert("<br />");
															}
														})
												headerHUB.update(item.header);
											}// end (item.collection ==
												// "HUB")

										} // end WMV special case
										/***************************************
										 * WMV: Pid related information
										 * displayed
										 */
										// if(item.collection ==
										// getDiscCollection(selectedTitle,'PID'))
										else if ((item.collection == "PID")
												&& countryofPID) { // alert("
																	// WMV
																	// PID");
											var stepCnt = 0;
											item.steps
													.each( function(step) {
														stepCnt = stepCnt + 1;
														var label = new Element(
																'div', {
																	width :'5'
																})
																.addClassName(
																		'label')
																.update(
																		step.label);
														var stepDiv = new Element(
																'span', {
																	width :'50'
																})
																.update(
																		step.instruction)
																.addClassName(
																		"stepDiv");

														var div = new Element(
																'div')
																.addClassName('step');
														div.insert(label);
														div.insert(stepDiv);
														if (showImageWMV == true) {
															if (s.source == 'DCOD') {
																showImageWMV = false;
																var label = new Element(
																		'div')
																		.addClassName(
																				'label')
																		.update(
																				step.label);
																var stepDiv = new Element(
																		'span')
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");
																var div = new Element(
																		'div')
																		.addClassName('step');
																var thumb = new Element(
																		'img',
																		{
																			src :step.image,
																			alt :step.label,
																			width :'196',
																			height :'120',
																			align :'right',
																			border :'0'
																		})
																		.addClassName('screenshot');
																var thumbDiv = new Element(
																		'div',
																		{
																			align :'right'
																		})
																		.update(thumb);
																div
																		.insert(label);
																div
																		.insert(thumbDiv);
																div
																		.insert(stepDiv);
																wmvFaqDiv
																		.insert(div);
																wmvFaqDiv
																		.insert("<br />");
															} else if (s.source == 'DCON') {
																var thumb = new Element(
																		'img',
																		{
																			src :step.image,
																			alt :step.label,
																			width :'196',
																			height :'120',
																			align :'center',
																			border :'0'
																		})
																		.addClassName('screenshot');
																var thumbDiv = new Element(
																		'div',
																		{
																			align :'center'
																		})
																		.update(thumb);
																wmvFaqDiv
																		.insert(thumbDiv);

																wmvFaqDiv
																		.insert(div);
																wmvFaqDiv
																		.insert("<br />");
																showImageWMV = false;
															}
														} else {
															wmvFaqDiv
																	.insert(div);
															wmvFaqDiv
																	.insert("<br />");
														}
													})
											wmvHeader.update(item.header);
										}
										/***************************************
										 * WMV: HUB related information
										 * displayed
										 */
										/*
										 * else if((item.collection == "HUB") &&
										 * getPIDHUBCountry(selectedTitle,
										 * selectedCountry,'HUB') ) { var
										 * stepCnt = 0;
										 * item.steps.each(function(step){
										 * stepCnt = stepCnt+1; var label = new
										 * Element('div',{width:'5'}).addClassName('label').update(step.label);
										 * var stepDiv = new
										 * Element('span',{width:'50'}).update(step.instruction).addClassName("stepDiv");
										 * 
										 * var div = new
										 * Element('div').addClassName('step');
										 * div.insert(label);
										 * div.insert(stepDiv); if(showImageWMV ==
										 * true) { if(s.source == 'DCOD') {
										 * showImageWMV=false; var label = new
										 * Element('div').addClassName('label').update(step.label);
										 * var stepDiv = new
										 * Element('span').update(step.instruction).addClassName("stepDiv");
										 * var div = new
										 * Element('div').addClassName('step');
										 * var thumb = new Element('img', {src:
										 * step.image, alt: step.label, width:
										 * '196', height:'120', align:'right',
										 * border:
										 * '0'}).addClassName('screenshot'); var
										 * thumbDiv = new
										 * Element('div',{align:'right'}).update(thumb);
										 * div.insert(label);
										 * div.insert(thumbDiv);
										 * div.insert(stepDiv);
										 * wmvFaqDiv.insert(div);
										 * wmvFaqDiv.insert("<br />"); } else
										 * if(s.source == 'DCON') { var thumb =
										 * new Element('img', {src: step.image,
										 * alt: step.label, width: '196',
										 * height:'120', align:'center', border:
										 * '0'}).addClassName('screenshot'); var
										 * thumbDiv = new
										 * Element('div',{align:'center'}).update(thumb);
										 * wmvFaqDiv.insert(thumbDiv);
										 * 
										 * wmvFaqDiv.insert(div);
										 * wmvFaqDiv.insert("<br />");
										 * showImageWMV=false; } }else {
										 * wmvFaqDiv.insert(div);
										 * wmvFaqDiv.insert("<br />"); } })
										 * wmvHeader.update(item.header); }
										 */
										/***************************************
										 * WMV: Neither PID or HUB related
										 * information displayed here
										 */
										else if (item.collection == undefined
												&& countryofPID == false) { // alert("WMV
																			// neither
																			// PID
																			// or
																			// HUB");

											stepCnt = 0;
											if (stepCnt < 1) {

												item.steps
														.each( function(step) {
															stepCnt = stepCnt + 1;

															var label = new Element(
																	'div',
																	{
																		width :'5'
																	})
																	.addClassName(
																			'label')
																	.update(
																			step.label);

															// alert(step.instruction
															// + stepCnt);
															if (instructionsredemptionURL != ''
																	&& stepCnt == 1) {
																var tmp_instruct = step.instruction
																		.split('w');
																tmp2_instruct = tmp_instruct[0]
																		+ '<a href=\''
																		+ instructionsredemptionURL
																		+ '\' target=\'_blank\'>'
																		+ instructionsredemptionURL
																		+ '</a>';
																var stepDiv = new Element(
																		'span',
																		{
																			width :'50'
																		})
																		.update(
																				tmp2_instruct)
																		.addClassName(
																				"stepDiv");
															} else
																var stepDiv = new Element(
																		'span',
																		{
																			width :'50'
																		})
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");

															var div = new Element(
																	'div')
																	.addClassName('step');
															div.insert(label);
															div.insert(stepDiv);
															if (showImageWMV == true) {
																if (s.source == 'DCOD') {
																	showImageWMV = false;
																	var label = new Element(
																			'div')
																			.addClassName(
																					'label')
																			.update(
																					step.label);
																	var stepDiv = new Element(
																			'span')
																			.update(
																					step.instruction)
																			.addClassName(
																					"stepDiv");
																	var div = new Element(
																			'div')
																			.addClassName('step');
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'right',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'right'
																			})
																			.update(thumb);
																	div
																			.insert(label);
																	div
																			.insert(thumbDiv);
																	div
																			.insert(stepDiv);
																	wmvFaqDiv
																			.insert(div);
																	wmvFaqDiv
																			.insert("<br />");
																} else if (s.source == 'DCON') {
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'center',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'center'
																			})
																			.update(thumb);
																	wmvFaqDiv
																			.insert(thumbDiv);

																	wmvFaqDiv
																			.insert(div);
																	wmvFaqDiv
																			.insert("<br />");
																	showImageWMV = false;
																}
															} else {
																wmvFaqDiv
																		.insert(div);
																wmvFaqDiv
																		.insert("<br />");
															}

														})
											}
											wmvHeader.update(item.header);

										}
									}
									/*
									 * -----------------------------------------------------------------------------ITUNES------------------------------------------------
									 */
									if (item.format.toLowerCase() == getspecificdiscInfo(
											'format', 'iTunes', selectedTitle)
											.toLowerCase()) {
										/***************************************
										 * Itunes: Pid and Hub related
										 * information displayed (satisfy
										 * special case)
										 */
										if (((item.collection == "PID")
												&& countryofPID && countryofHUB)
												|| ((item.collection == "HUB")
														&& countryofPID && countryofHUB)) { // alert("Itunes
																							// PID
																							// &
																							// HUB");
											if (item.collection == "PID") {
												item.steps
														.each( function(step) {
															var label = new Element(
																	'div',
																	{
																		width :'5'
																	})
																	.addClassName(
																			'label')
																	.update(
																			step.label);
															var stepDiv = new Element(
																	'span',
																	{
																		width :'50'
																	})
																	.update(
																			step.instruction)
																	.addClassName(
																			"stepDiv");
															var div = new Element(
																	'div')
																	.addClassName('step');
															div.insert(label);
															div.insert(stepDiv);
															if (showImageITunes == true) {
																if (s.source == 'DCOD') {
																	var label = new Element(
																			'div')
																			.addClassName(
																					'label')
																			.update(
																					step.label);
																	var stepDiv = new Element(
																			'span')
																			.update(
																					step.instruction)
																			.addClassName(
																					"stepDiv");
																	var div = new Element(
																			'div')
																			.addClassName('step');
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'right',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'right'
																			})
																			.update(thumb);
																	div
																			.insert(label);
																	div
																			.insert(thumbDiv);
																	div
																			.insert(stepDiv);
																	itunesFaqDiv
																			.insert(div);
																	itunesFaqDiv
																			.insert("<br />");
																	showImageITunes = false;
																} else if (s.source == 'DCON') {
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'center',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'center'
																			})
																			.update(thumb);
																	itunesFaqDiv
																			.insert(thumbDiv);

																	itunesFaqDiv
																			.insert(div);
																	itunesFaqDiv
																			.insert("<br />");
																	showImageITunes = false;
																}
															} else {
																itunesFaqDiv
																		.insert(div);
																itunesFaqDiv
																		.insert("<br />");
															}
														})
												itunesHeader
														.update(item.header);
											}// end PID
											if (item.collection == "HUB") {
												var headerHUBitunes = new Element(
														'div', {
															id :'top',
															align :'center'
														})
														.addClassName('header')
												itunesFaqDiv.insert(
														headerHUBitunes)
														.insert("<br/>");

												item.steps
														.each( function(step) {
															var label = new Element(
																	'div',
																	{
																		width :'5'
																	})
																	.addClassName(
																			'label')
																	.update(
																			step.label);
															var stepDiv = new Element(
																	'span',
																	{
																		width :'50'
																	})
																	.update(
																			step.instruction)
																	.addClassName(
																			"stepDiv");
															var div = new Element(
																	'div')
																	.addClassName('step');
															div.insert(label);
															div.insert(stepDiv);
															if (showImageITunes == true) {
																if (s.source == 'DCOD') {
																	var label = new Element(
																			'div')
																			.addClassName(
																					'label')
																			.update(
																					step.label);
																	var stepDiv = new Element(
																			'span')
																			.update(
																					step.instruction)
																			.addClassName(
																					"stepDiv");
																	var div = new Element(
																			'div')
																			.addClassName('step');
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'right',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'right'
																			})
																			.update(thumb);
																	div
																			.insert(label);
																	div
																			.insert(thumbDiv);
																	div
																			.insert(stepDiv);
																	itunesFaqDiv
																			.insert(div);
																	itunesFaqDiv
																			.insert("<br />");
																	showImageITunes = false;
																} else if (s.source == 'DCON') {
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'center',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'center'
																			})
																			.update(thumb);
																	itunesFaqDiv
																			.insert(thumbDiv);

																	itunesFaqDiv
																			.insert(div);
																	itunesFaqDiv
																			.insert("<br />");
																	showImageITunes = false;
																}
															} else {
																itunesFaqDiv
																		.insert(div);
																itunesFaqDiv
																		.insert("<br />");
															}
														})
												headerHUBitunes
														.insert(item.header);

											}
										}

										/***************************************
										 * Itunes: PID information displayed
										 */
										else if (item.collection == "PID"
												&& countryofPID == true) { // alert("Itunes
																			// PID");
											item.steps
													.each( function(step) {
														var label = new Element(
																'div', {
																	width :'5'
																})
																.addClassName(
																		'label')
																.update(
																		step.label);
														var stepDiv = new Element(
																'span', {
																	width :'50'
																})
																.update(
																		step.instruction)
																.addClassName(
																		"stepDiv");
														var div = new Element(
																'div')
																.addClassName('step');
														div.insert(label);
														div.insert(stepDiv);
														if (showImageITunes == true) {
															if (s.source == 'DCOD') {
																var label = new Element(
																		'div')
																		.addClassName(
																				'label')
																		.update(
																				step.label);
																var stepDiv = new Element(
																		'span')
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");
																var div = new Element(
																		'div')
																		.addClassName('step');
																var thumb = new Element(
																		'img',
																		{
																			src :step.image,
																			alt :step.label,
																			width :'196',
																			height :'120',
																			align :'right',
																			border :'0'
																		})
																		.addClassName('screenshot');
																var thumbDiv = new Element(
																		'div',
																		{
																			align :'right'
																		})
																		.update(thumb);
																div
																		.insert(label);
																div
																		.insert(thumbDiv);
																div
																		.insert(stepDiv);
																itunesFaqDiv
																		.insert(div);
																itunesFaqDiv
																		.insert("<br />");
																showImageITunes = false;
															} else if (s.source == 'DCON') {
																var thumb = new Element(
																		'img',
																		{
																			src :step.image,
																			alt :step.label,
																			width :'196',
																			height :'120',
																			align :'center',
																			border :'0'
																		})
																		.addClassName('screenshot');
																var thumbDiv = new Element(
																		'div',
																		{
																			align :'center'
																		})
																		.update(thumb);
																itunesFaqDiv
																		.insert(thumbDiv);

																itunesFaqDiv
																		.insert(div);
																itunesFaqDiv
																		.insert("<br />");
																showImageITunes = false;
															}
														} else {
															itunesFaqDiv
																	.insert(div);
															itunesFaqDiv
																	.insert("<br />");
														}
													})
											itunesHeader.update(item.header);
										}
										/***************************************
										 * Itunes: HUB information displayed
										 */
										/*
										 * else if(item.collection == "HUB" &&
										 * getPIDHUBCountry(selectedTitle,
										 * selectedCountry,'HUB')) {
										 * item.steps.each(function(step){ var
										 * label = new
										 * Element('div',{width:'5'}).addClassName('label').update(step.label);
										 * var stepDiv = new
										 * Element('span',{width:'50'}).update(step.instruction).addClassName("stepDiv");
										 * var div = new
										 * Element('div').addClassName('step');
										 * div.insert(label);
										 * div.insert(stepDiv);
										 * if(showImageITunes == true) {
										 * if(s.source == 'DCOD') { var label =
										 * new
										 * Element('div').addClassName('label').update(step.label);
										 * var stepDiv = new
										 * Element('span').update(step.instruction).addClassName("stepDiv");
										 * var div = new
										 * Element('div').addClassName('step');
										 * var thumb = new Element('img', {src:
										 * step.image, alt: step.label, width:
										 * '196', height:'120', align:'right',
										 * border:
										 * '0'}).addClassName('screenshot'); var
										 * thumbDiv = new
										 * Element('div',{align:'right'}).update(thumb);
										 * div.insert(label);
										 * div.insert(thumbDiv);
										 * div.insert(stepDiv);
										 * itunesFaqDiv.insert(div);
										 * itunesFaqDiv.insert("<br />");
										 * showImageITunes=false; } else
										 * if(s.source == 'DCON') { var thumb =
										 * new Element('img', {src: step.image,
										 * alt: step.label, width: '196',
										 * height:'120', align:'center', border:
										 * '0'}).addClassName('screenshot'); var
										 * thumbDiv = new
										 * Element('div',{align:'center'}).update(thumb);
										 * itunesFaqDiv.insert(thumbDiv);
										 * 
										 * itunesFaqDiv.insert(div);
										 * itunesFaqDiv.insert("<br />");
										 * showImageITunes=false; } }else{
										 * itunesFaqDiv.insert(div);
										 * itunesFaqDiv.insert("<br />"); } })
										 * itunesHeader.update(item.header); }
										 */
										/***************************************
										 * Itunes: Neither PID or HUB related so
										 * display default
										 */
										else if (item.collection == undefined
												&& countryofPID == false) { // alert("
																			// Itunes
																			// neither
																			// PID
																			// or
																			// HUB");

											if (stepCnt2 < 1) {

												item.steps
														.each( function(step) {
															stepCnt2 = stepCnt2 + 1;
															var label = new Element(
																	'div',
																	{
																		width :'5'
																	})
																	.addClassName(
																			'label')
																	.update(
																			step.label);

															if (instructionsredemptionURL != ''
																	&& stepCnt2 == 1) {
																var tmp_instruct = step.instruction
																		.split('w');
																tmp2_instruct = tmp_instruct[0]
																		+ '<a href=\''
																		+ instructionsredemptionURL
																		+ '\' target=\'_blank\'>'
																		+ instructionsredemptionURL
																		+ '</a>';
																var stepDiv = new Element(
																		'span',
																		{
																			width :'50'
																		})
																		.update(
																				tmp2_instruct)
																		.addClassName(
																				"stepDiv");
															} else {
																var stepDiv = new Element(
																		'span',
																		{
																			width :'50'
																		})
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");
															}

															var div = new Element(
																	'div')
																	.addClassName('step');
															div.insert(label);
															div.insert(stepDiv);
															if (showImageITunes == true) {
																if (s.source == 'DCOD') {
																	var label = new Element(
																			'div')
																			.addClassName(
																					'label')
																			.update(
																					step.label);
																	var stepDiv = new Element(
																			'span')
																			.update(
																					step.instruction)
																			.addClassName(
																					"stepDiv");
																	var div = new Element(
																			'div')
																			.addClassName('step');
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'right',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'right'
																			})
																			.update(thumb);
																	div
																			.insert(label);
																	div
																			.insert(thumbDiv);
																	div
																			.insert(stepDiv);
																	itunesFaqDiv
																			.insert(div);
																	itunesFaqDiv
																			.insert("<br />");
																	showImageITunes = false;
																} else if (s.source == 'DCON') {
																	var thumb = new Element(
																			'img',
																			{
																				src :step.image,
																				alt :step.label,
																				width :'196',
																				height :'120',
																				align :'center',
																				border :'0'
																			})
																			.addClassName('screenshot');
																	var thumbDiv = new Element(
																			'div',
																			{
																				align :'center'
																			})
																			.update(thumb);
																	itunesFaqDiv
																			.insert(thumbDiv);

																	itunesFaqDiv
																			.insert(div);
																	itunesFaqDiv
																			.insert("<br />");
																	showImageITunes = false;
																}
															} else {
																itunesFaqDiv
																		.insert(div);
																itunesFaqDiv
																		.insert("<br />");
															}
														})
											}
											itunesHeader.update(item.header);
										}
									}
									/*
									 * -----------------------------------------------------------------------------DCMANAGER------------------------------------------------
									 */
									if (item.format.toLowerCase() == getspecificdiscInfo(
											'format', 'DCMANAGER',
											selectedTitle).toLowerCase()) {

										if ((countryofHUBINTLLITE == true
												|| countryofHUBINTLLITE == "HUBINTLLITEEXPIRE"
												|| countryofHUBINTL == true || countryofHUBINTL == "HUBINTLEXPIRE")
												&& item.collection == "HUBINTL, HUBINTLLITE, HUBINTLEXPIRE, HUBINTLLITEEXPIRE") {
											item.steps
													.each( function(step) {
														var label = new Element(
																'div', {
																	width :'5'
																})
																.addClassName(
																		'label')
																.update(
																		step.label);
														var stepDiv = new Element(
																'span', {
																	width :'50'
																})
																.update(
																		step.instruction)
																.addClassName(
																		"stepDiv");
														var div = new Element(
																'div')
																.addClassName('step');
														div.insert(label);
														div.insert(stepDiv);
														if (showImagedcManager == true) {
															if (s.source == 'DCOD') {
																var label = new Element(
																		'div')
																		.addClassName(
																				'label')
																		.update(
																				step.label);
																var stepDiv = new Element(
																		'span')
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");
																var div = new Element(
																		'div')
																		.addClassName('step');
																// var thumb =
																// new
																// Element('img',
																// {src:
																// step.image,
																// alt:
																// step.label,
																// width: '196',
																// height:'120',
																// align:'right',
																// border:
																// '0'}).addClassName('screenshot');
																// var thumbDiv
																// = new
																// Element('div',{align:'right'}).update(thumb);
																div
																		.insert(label);
																// div.insert(thumbDiv);
																div
																		.insert(stepDiv);
																dcManagerFaqDiv
																		.insert(div);
																dcManagerFaqDiv
																		.insert("<br />");
																showImagedcManager = false;
															} else if (s.source == 'DCON') {
																// var thumb =
																// new
																// Element('img',
																// {src:
																// step.image,
																// alt:
																// step.label,
																// width: '196',
																// height:'120',
																// align:'center',
																// border:
																// '0'}).addClassName('screenshot');
																// var thumbDiv
																// = new
																// Element('div',{align:'center'}).update(thumb);
																// dcManagerFaqDiv.insert(thumbDiv);

																dcManagerFaqDiv
																		.insert(div);
																dcManagerFaqDiv
																		.insert("<br />");
																showImagedcManager = false;
															}
														} else {
															dcManagerFaqDiv
																	.insert(div);
															dcManagerFaqDiv
																	.insert("<br />");
														}
													})
											// }
											dcManagerHeader.update(item.header);

										} else if ((ManagerHUB == true
												|| ManagerHUB == "HUBEXPIRE"
												|| ManagerHUBLITE == true || ManagerHUBLITE == "HUBLITEEXPIRE")
												&& item.collection == "HUB, HUBLITE, HUBEXPIRE, HUBLITEEXPIRE") {
											item.steps
													.each( function(step) {
														var label = new Element(
																'div', {
																	width :'5'
																})
																.addClassName(
																		'label')
																.update(
																		step.label);
														var stepDiv = new Element(
																'span', {
																	width :'50'
																})
																.update(
																		step.instruction)
																.addClassName(
																		"stepDiv");
														var div = new Element(
																'div')
																.addClassName('step');
														div.insert(label);
														div.insert(stepDiv);
														if (showImagedcManager == true) {
															if (s.source == 'DCOD') {
																var label = new Element(
																		'div')
																		.addClassName(
																				'label')
																		.update(
																				step.label);
																var stepDiv = new Element(
																		'span')
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");
																var div = new Element(
																		'div')
																		.addClassName('step');
																// var thumb =
																// new
																// Element('img',
																// {src:
																// step.image,
																// alt:
																// step.label,
																// width: '196',
																// height:'120',
																// align:'right',
																// border:
																// '0'}).addClassName('screenshot');
																// var thumbDiv
																// = new
																// Element('div',{align:'right'}).update(thumb);
																div
																		.insert(label);
																// div.insert(thumbDiv);
																div
																		.insert(stepDiv);
																dcManagerFaqDiv
																		.insert(div);
																dcManagerFaqDiv
																		.insert("<br />");
																showImagedcManager = false;
															} else if (s.source == 'DCON') {
																// var thumb =
																// new
																// Element('img',
																// {src:
																// step.image,
																// alt:
																// step.label,
																// width: '196',
																// height:'120',
																// align:'center',
																// border:
																// '0'}).addClassName('screenshot');
																// var thumbDiv
																// = new
																// Element('div',{align:'center'}).update(thumb);
																// dcManagerFaqDiv.insert(thumbDiv);

																dcManagerFaqDiv
																		.insert(div);
																dcManagerFaqDiv
																		.insert("<br />");
																showImagedcManager = false;
															}
														} else {
															dcManagerFaqDiv
																	.insert(div);
															dcManagerFaqDiv
																	.insert("<br />");
														}
													})
											// }
											dcManagerHeader.update(item.header);

										}

									}
									/*
									 * -----------------------------------------------------------------------------DCMOBILE------------------------------------------------
									 */
									if (item.format.toLowerCase() == getspecificdiscInfo(
											'format', 'DCMMOBILE',
											selectedTitle).toLowerCase()) {
										if (item.collection == undefined) { // alert("
																			// Itunes
																			// neither
																			// PID
																			// or
																			// HUB");

											// if(stepCnt2 <1){
											// stepCnt2 = stepCnt2+1;
											item.steps
													.each( function(step) {
														var label = new Element(
																'div', {
																	width :'5'
																})
																.addClassName(
																		'label')
																.update(
																		step.label);
														var stepDiv = new Element(
																'span', {
																	width :'50'
																})
																.update(
																		step.instruction)
																.addClassName(
																		"stepDiv");
														var div = new Element(
																'div')
																.addClassName('step');
														div.insert(label);
														div.insert(stepDiv);
														if (showImagedcMobile == true) {
															if (s.source == 'DCOD') {
																var label = new Element(
																		'div')
																		.addClassName(
																				'label')
																		.update(
																				step.label);
																var stepDiv = new Element(
																		'span')
																		.update(
																				step.instruction)
																		.addClassName(
																				"stepDiv");
																var div = new Element(
																		'div')
																		.addClassName('step');
																// var thumb =
																// new
																// Element('img',
																// {src:
																// step.image,
																// alt:
																// step.label,
																// width: '196',
																// height:'120',
																// align:'right',
																// border:
																// '0'}).addClassName('screenshot');
																// var thumbDiv
																// = new
																// Element('div',{align:'right'}).update(thumb);
																div
																		.insert(label);
																// div.insert(thumbDiv);
																div
																		.insert(stepDiv);
																dcMobileFaqDiv
																		.insert(div);
																dcMobileFaqDiv
																		.insert("<br />");
																showImagedcMobile = false;
															} else if (s.source == 'DCON') {
																// var thumb =
																// new
																// Element('img',
																// {src:
																// step.image,
																// alt:
																// step.label,
																// width: '196',
																// height:'120',
																// align:'center',
																// border:
																// '0'}).addClassName('screenshot');
																// var thumbDiv
																// = new
																// Element('div',{align:'center'}).update(thumb);
																// dcMobileFaqDiv.insert(thumbDiv);

																dcMobileFaqDiv
																		.insert(div);
																dcMobileFaqDiv
																		.insert("<br />");
																showImagedcMobile = false;
															}
														} else {
															dcMobileFaqDiv
																	.insert(div);
															dcMobileFaqDiv
																	.insert("<br />");
														}
													})
											// }
											dcMobileHeader.update(item.header);
										}
									}
									//------------------ Added new format selection for VUDU
									if(item.format.toLowerCase() == getspecificdiscInfo('format','VUDU',selectedTitle).toLowerCase())
									{
										
										if( item.collection == undefined )
										{  //alert(" Itunes neither PID or HUB");
											
										//if(stepCnt2 <1){
										//	stepCnt2 = stepCnt2+1;
											item.steps.each(function(step){
												var label = new Element('div',{width:'5'}).addClassName('label').update(step.label);
												var stepDiv = new Element('span',{width:'50'}).update(step.instruction).addClassName("stepDiv");
												var div = new Element('div').addClassName('step');
												div.insert(label);
												div.insert(stepDiv);
												if(showImageVudu == true)
												{
													if(s.source == 'DCOD')
													{
														var label = new Element('div').addClassName('label').update(step.label);
														var stepDiv = new Element('span').update(step.instruction).addClassName("stepDiv");
														var div = new Element('div').addClassName('step');
														//var thumb = new Element('img', {src: step.image, alt: step.label,  width: '196', height:'120', align:'right', border: '0'}).addClassName('screenshot');
														//var thumbDiv = new Element('div',{align:'right'}).update(thumb);
														div.insert(label);
														//div.insert(thumbDiv);
														div.insert(stepDiv);
														vuduFaqDiv.insert(div);
														vuduFaqDiv.insert("<br />");
														showImageVudu=false;
													}
													else if(s.source == 'DCON')
													{
//														var thumb = new Element('img', {src: step.image, alt: step.label,  width: '196', height:'120', align:'center', border: '0'}).addClassName('screenshot');
//														var thumbDiv = new Element('div',{align:'center'}).update(thumb);
//														dcMobileFaqDiv.insert(thumbDiv);
														
														vuduFaqDiv.insert(div);
														vuduFaqDiv.insert("<br />");
														showImageVudu=false;
													}	
												}else{
													vuduFaqDiv.insert(div);
													vuduFaqDiv.insert("<br />");
												}
											})
										//}	
											vuduHeader.update(item.header);
										}
									}
									// end format checking
								});
					}
				});

		middleDiv.insert(wmvFaqDiv);
		middleDiv.insert(itunesFaqDiv);
		wmvFaqDiv.removeClassName('hidden');
		wmvTab.setStyle( {
			disabled :true
		}).addClassName('disabled');

		$('main-content').update(gettingStartedDiv);

		log('showImageWMV ' + showImageWMV);

		if (selectedFormat != "") {

			if (getspecificdiscInfo('format', selectedFormat, selectedTitle).toLowerCase() != selectedFormat)
			{// means in application
																		// they have changed
																		// there disc selection
																		// to a new one with new
																		// formats
								// the format var at this point has the old format value, so
								// check if current selected title has the old format
								// if not then set a default for the current disc.
								if (getspecificdiscInfo('format', 'wmv', selectedTitle).toLowerCase() == 'wmv') {
									buildQuestionArea('wmv', 'gettingstarted');
								} else if (getspecificdiscInfo('format', 'itunes',selectedTitle).toLowerCase() == 'itunes') {
									buildQuestionArea('itunes', 'gettingstarted');
								} else if (getspecificdiscInfo('format', 'dcmanager',selectedTitle).toLowerCase() == 'dcmanager') {
									buildQuestionArea('dcmanager', 'gettingstarted');
								} else if (getspecificdiscInfo('format', 'dcmobile',selectedTitle).toLowerCase() == 'dcmobile') {
									buildQuestionArea('dcmobile', 'gettingstarted');
								}else if (getspecificdiscInfo('format', 'vudu',selectedTitle).toLowerCase() == 'vudu') {
									buildQuestionArea('vudu', 'gettingstarted');
								}
			} else if (selectedFormat.toLowerCase() == "wmv") {
				buildQuestionArea('wmv', 'gettingstarted');
			} else if (selectedFormat.toLowerCase() == "itunes") {
				buildQuestionArea('itunes', 'gettingstarted');
			} else if (selectedFormat.toLowerCase() == "dcmanager") {
				buildQuestionArea('dcmanager', 'gettingstarted');
			} else if (selectedFormat.toLowerCase() == "dcmobile") {
				buildQuestionArea('dcmobile', 'gettingstarted');
			}
			else if (selectedFormat.toLowerCase() == "vudu") {
				buildQuestionArea('vudu', 'gettingstarted');
			}
			/*
			 * if(selectedFormat.toLowerCase()=="wmv") {
			 * showItunesTab(showImageITunes); showWMVTab(showImageWMV); } else
			 * if(selectedFormat.toLowerCase()=="itunes") {
			 * showWMVTab(showImageWMV); showItunesTab(showImageITunes); }
			 */
		} else {
			setFormat('wmv');
			buildQuestionArea('wmv', 'gettingstarted');
			showItunesTab(showImageITunes);
			showWMVTab(showImageWMV);
		}

		/*
		 * $('wmv').observe('click',function(){ onChangeWMV();
		 * 
		 * }); $('itunes').observe('click', function(){ onChangeITunes(); });
		 * 
		 * if($('wmvdiv') != null) { $('wmvdiv').observe('click',function(){
		 * onChangeWMV();
		 * 
		 * }); } if($('itunesDiv') != null) { $('itunesDiv').observe('click',
		 * function(){ onChangeITunes(); }); }
		 * 
		 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
		 * fixPNG(wmvTab);fixPNG(itunesTab);
		 *  }
		 */

		buildLanguageSelector(GettingStarted);
		clearCountrySelector();
		clearUpdates();
		buildStoredInfo();
		buildHeader();
		buildFooter();
		buildSectionTitle(GettingStarted);
		if ($('gettingstarted-button') != null)
			$('gettingstarted-button').addClassName('sectionselect');

		if (datecountryFormat(getspecificdiscInfo('expire', 'date',
				selectedTitle), selectedCountry) != '') { // display expired
															// date under nav
															// menu
			$('expire-info').update('');
			var discexpireDate = getspecificdiscInfo('expire', 'date',
					selectedTitle);
			$('expire-info').insert(
					"Digital Copy Offer Expires:<br/>" + discexpireDate);
		}

	}
}

function onChangeWMV() {
	selectedFormat = 'wmv';
	setFormat('wmv');

	$('wmv-section').removeClassName('hidden');
	if (!$('itunes-section').hasClassName('hidden'))
		$('itunes-section').addClassName('hidden');
	if (!$('dcmobile-section').hasClassName('hidden'))
		$('dcmobile-section').addClassName('hidden');
	if (!$('dcmanager-section').hasClassName('hidden'))
		$('dcmanager-section').addClassName('hidden');
	if (!$('vudu-section').hasClassName('hidden'))
		$('vudu-section').addClassName('hidden');

	/*
	 * selectedFormat = 'wmv'; setFormat('wmv');
	 * 
	 * $('wmv').setStyle({disabled:true}).addClassName('disabled');
	 * $('itunes').setStyle({disabled:false}).removeClassName('disabled');
	 * $('wmv-section').removeClassName('hidden');
	 * if(!$('itunes-section').hasClassName('hidden'))
	 * $('itunes-section').addClassName('hidden');
	 * $('currentformat-tab').update('Your current platform'); var wmp = new
	 * Element('img',{src:
	 * 'images/common/logo_wmp.png',width:'64px',height:'64px',border:'0',id:'wmp_logo'}).addClassName('tab');
	 * Event.observe(wmp, 'load', function(event){ fixPNG(wmp); });
	 * $('currentformat-tab').insert(wmp);
	 * 
	 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
	 * fixPNG(wmp); }
	 */

}

function onChangeITunes() {
	selectedFormat = 'itunes';
	setFormat('itunes');

	$('itunes-section').removeClassName('hidden');
	if (!$('wmv-section').hasClassName('hidden'))
		$('wmv-section').addClassName('hidden');
	if (!$('dcmobile-section').hasClassName('hidden'))
		$('dcmobile-section').addClassName('hidden');
	if (!$('dcmanager-section').hasClassName('hidden'))
		$('dcmanager-section').addClassName('hidden');
	if (!$('vudu-section').hasClassName('hidden'))
		$('vudu-section').addClassName('hidden');
	/*
	 * selectedFormat = 'itunes'; setFormat('itunes');
	 * 
	 * $('itunes').setStyle({disabled:true}).addClassName('disabled');
	 * $('wmv').setStyle({disabled:false}).removeClassName('disabled');
	 * $('itunes-section').removeClassName('hidden');
	 * if(!$('wmv-section').hasClassName('hidden'))
	 * $('wmv-section').addClassName('hidden');
	 * $('currentformat-tab').update('Your current platform'); var itun = new
	 * Element('img',{src:
	 * 'images/common/logo_itunes.png',width:'64px',height:'64px',id:'itunes_logo'}).addClassName('tab');
	 * Event.observe(itun, 'load', function(event){ fixPNG(itun); });
	 * $('currentformat-tab').insert(itun);
	 * 
	 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
	 * fixPNG(itun); }
	 */
}

function onChangedcManager() {
	selectedFormat = 'dcmanager';
	setFormat('dcmanager');

	$('dcmanager-section').removeClassName('hidden');

	if (!$('wmv-section').hasClassName('hidden'))
		$('wmv-section').addClassName('hidden');
	if (!$('itunes-section').hasClassName('hidden'))
		$('itunes-section').addClassName('hidden');
	if (!$('dcmobile-section').hasClassName('hidden'))
		$('dcmobile-section').addClassName('hidden');
	if (!$('vudu-section').hasClassName('hidden'))
		$('vudu-section').addClassName('hidden');

}

function onChangedcMobile() {
	selectedFormat = 'dcmobile';
	setFormat('dcmobile');

	$('dcmobile-section').removeClassName('hidden');

	if (!$('wmv-section').hasClassName('hidden'))
		$('wmv-section').addClassName('hidden');
	if (!$('itunes-section').hasClassName('hidden'))
		$('itunes-section').addClassName('hidden');
	if (!$('dcmanager-section').hasClassName('hidden'))
		$('dcmanager-section').addClassName('hidden');
	if (!$('vudu-section').hasClassName('hidden'))
		$('vudu-section').addClassName('hidden');

}
function onChangeVudu() {
	selectedFormat = 'vudu';
	setFormat('vudu');

	$('vudu-section').removeClassName('hidden');

	if (!$('wmv-section').hasClassName('hidden'))
		$('wmv-section').addClassName('hidden');
	if (!$('itunes-section').hasClassName('hidden'))
		$('itunes-section').addClassName('hidden');
	if (!$('dcmanager-section').hasClassName('hidden'))
		$('dcmanager-section').addClassName('hidden');
	if (!$('dcmobile-section').hasClassName('hidden'))
		$('dcmobile-section').addClassName('hidden');
}

/**
 * This method shows the iTunes tab.
 * 
 * @param showImageITunes
 * @return
 */
function showItunesTab(showImageITunes) {
	if (showImageITunes == true) {
		$('itunes').hide();
		/*
		 * if($('itunesdiv')!=null){ $('itunesdiv').hide();
		 * $('wmvdiv').setStyle({width:'155px'});
		 * $('wmv').setStyle({align:'center'}); }
		 */
		if ($('changeformat-tab') != null)
			$('changeformat-tab').hide();

		$('currentformat-tab').update('Your current platform');
		var wmp = new Element('img', {
			src :'images/common/logo_wmp.png',
			width :'64px',
			height :'64px',
			border :'0',
			id :'wmp_logo'
		}).addClassName('tab');
		Event.observe(wmp, 'load', function(event) {
			fixPNG(wmp);
		});
		$('currentformat-tab').insert(wmp);
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			fixPNG(wmp);
		}

	} else {
		$('itunes').setStyle( {
			disabled :true
		}).addClassName('disabled');
		$('wmv').setStyle( {
			disabled :false
		}).removeClassName('disabled');

		$('itunes-section').removeClassName('hidden');
		if (!$('wmv-section').hasClassName('hidden')) {
			$('wmv-section').addClassName('hidden');
			$('currentformat-tab').update('Your current platform');
			var itun = new Element('img', {
				src :'images/common/logo_itunes.png',
				width :'64px',
				height :'64px',
				id :'itunes_logo'
			}).addClassName('tab');
			Event.observe(itun, 'load', function(event) {
				fixPNG(itun);
			});
			$('currentformat-tab').insert(itun);

			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG(itun);
			}

		}
	}
}

function fixPNG(myImage) {
	if (BrowserDetect.browser == "Explorer") {
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)
				&& (document.body.filters)) {
			try {
				var imgID = (myImage.id) ? "id='" + myImage.id + "' " : ""
				var imgClass = (myImage.className) ? "class='"
						+ myImage.className + "' " : ""
				var imgTitle = (myImage.title) ? "title='" + myImage.title
						+ "' " : "title='" + myImage.alt + "' "
				var imgStyle = "display:inline-block;" + myImage.style.cssText
				var strNewHTML = "<span "
						+ imgID
						+ imgClass
						+ imgTitle
						+ " style=\""
						+ "width:"
						+ myImage.width
						+ "px; height:"
						+ myImage.height
						+ "px;"
						+ imgStyle
						+ ";"
						+ "filter:progid:DXImageTransform.Microsoft.AlphaImageLoader"
						+ "(src=\'" + myImage.src
						+ "\', sizingMethod='scale');\"></span>"
				myImage.outerHTML = strNewHTML
			} catch (error) {
				log(error);
			}
		}
	}
}

/**
 * This method shows the Windows tab.
 * 
 * @param showImageWMV
 * @return
 */
function showWMVTab(showImageWMV) {
	if (showImageWMV == true) {
		$('wmv').hide();
		/*
		 * if($('wmvdiv')!=null) { $('wmvdiv').hide();
		 * $('itunesdiv').setStyle({width:'155px'});
		 * $('itunes').setStyle({align:'center'}); }
		 */
		if ($('changeformat-tab') != null)
			$('changeformat-tab').hide();

		$('currentformat-tab').update('Your current platform');
		var itun = new Element('img', {
			src :'images/common/logo_itunes.png',
			width :'64px',
			height :'64px',
			id :'itunes_logo'
		}).addClassName('tab');
		Event.observe(itun, 'load', function(event) {
			fixPNG(itun);
		});
		$('currentformat-tab').insert(itun);

		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			fixPNG(itun);
		}

	} else {
		$('wmv').setStyle( {
			disabled :true
		}).addClassName('disabled');
		$('itunes').setStyle( {
			disabled :false
		}).removeClassName('disabled');
		$('wmv-section').removeClassName('hidden');
		if (!$('itunes-section').hasClassName('hidden')) {
			$('itunes-section').addClassName('hidden');
			$('currentformat-tab').update('Your current platform');
			var wmp = new Element('img', {
				src :'images/common/logo_wmp.png',
				width :'64px',
				height :'64px',
				border :'0',
				id :'wmp_logo'
			}).addClassName('tab');
			Event.observe(wmp, 'load', function(event) {
				fixPNG(wmp);
			});
			$('currentformat-tab').insert(wmp);

			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG(wmp);
			}

		}
	}
}

/**
 * This method builds the support page based on the format selected.
 * 
 * @return
 */
function buildSupportFormPage() {
	buildSupportForm1();
}

function positionMainContent(section) {
	if (section == 'Support' || section.include('GettingStarted')) {
		if (BrowserDetect.browser == "Explorer") {
			if (BrowserDetect.version == "6")
				$('main-content').style.left = '-230px';
			else
				$('main-content').style.left = '40px';
		} else
			$('main-content').style.left = '40px';
	} else {
		if (BrowserDetect.browser == "Explorer") {
			if (BrowserDetect.version == "6")
				$('main-content').style.left = '-120px';
			else
				$('main-content').style.left = '140px';
		} else
			$('main-content').style.left = '140px';
	}
}

/**
 * Build the Support section
 */
function buildSupport(questionID, showQuestionLogic) {

	showQuestionOverride = showQuestionLogic;
	buildLoadingPopup();

	log("Support.language : " + Support.language + "Support.language: "
			+ selectedLang);
	if (Support.language == undefined || Support.language != selectedLang) {
		loadSupport();
	} else {
		selectedSection = "Support";
		positionMainContent(selectedSection);
		removeHeaderHighlight();

		sendInfoToOmniture(selectedSection);
		if (selectedFAQCategory == "")
			selectedFAQCategory = Support.faq[0].id;

		if (selectedTopSupportQue != "") {
			if (document.location.hash.include("inapp"))
				buildHash("support-content&discid=" + selectedTitle
						+ "&country=" + selectedCountry + "&faqid="
						+ selectedTopSupportQue + "&inapp=true&code="
						+ authorizationCode);
			else
				buildHash("support-content&discid=" + selectedTitle
						+ "&country=" + selectedCountry + "&faqid="
						+ selectedTopSupportQue);
		} else if (selectedTopSupportQue == "") {
			if (document.location.hash.include("inapp")) {
				buildHash("support-content&discid=" + selectedTitle
						+ "&country=" + selectedCountry + "&categoryid="
						+ selectedFAQCategory + "&inapp=true&code="
						+ authorizationCode);
			} else
				buildHash("support-content&discid=" + selectedTitle
						+ "&country=" + selectedCountry + "&categoryid="
						+ selectedFAQCategory);

		} else {
			if (document.location.hash.include("inapp"))
				buildHash("support-content&discid=" + selectedTitle
						+ "&country=" + selectedCountry + "&inapp=true&code="
						+ authorizationCode);
			else
				buildHash("support-content&discid=" + selectedTitle
						+ "&country=" + selectedCountry);
		}

		requiredInfoRedirect = "Support";

		// build support container
		var supportDiv = new Element('div', {
			id :'support-content',
			name :'support-content'
		});
		// build div for tabs
		var tabDiv = new Element('div', {
			id :'support-tab'
		});
		var currentFormatDiv = new Element('div', {
			id :'currentformat-tab'
		});
		var changeFormatDiv = new Element('div', {
			id :'changeformat-tab'
		});
		tabDiv.insert(currentFormatDiv);
		tabDiv.insert(changeFormatDiv);

		var wmvDiv = new Element('div', {
			id :'wmvdiv',
			width :'64px',
			height :'64px',
			float :'left'
		});
		var itunesDiv = new Element('div', {
			id :'itunesdiv',
			width :'64px',
			height :'64px',
			float :'left'
		});
		var lineDiv = new Element('div', {
			id :'line-tab'
		});
		var wmvTab = new Element('img', {
			src :'images/common/logo_wmp.png',
			id :'wmv',
			width :'64px',
			height :'64px'
		}).addClassName('tab button');
		var itunesTab = new Element('img', {
			src :'images/common/logo_itunes.png',
			id :'itunes',
			width :'64px',
			height :'64px'
		}).addClassName('tab button');

		supportDiv.insert(tabDiv);
		supportDiv.insert(lineDiv);

		// build middle div containing the support faqs
		var middleDiv = new Element('div', {
			id :'middle'
		});
		supportDiv.insert(middleDiv);

		var title = new Element('div', {
			align :'center'
		}).addClassName('title').update(
				"FAQ for " + getDiscTitle(selectedTitle));
		middleDiv.insert(title).insert("<br>");

		// build wmv faq-section div
		var wmvFaqDiv = new Element('div', {
			id :'wmv-faq-section'
		}).addClassName('faq-section hidden');
		middleDiv.insert(wmvFaqDiv);

		// build itunes faq-section div
		var itunesFaqDiv = new Element('div', {
			id :'itunes-faq-section'
		}).addClassName('faq-section hidden');
		middleDiv.insert(itunesFaqDiv);

		// build dcmanager faq-section div
		var dcManagerFaqDiv = new Element('div', {id :'dcmanager-faq-section'}).addClassName('faq-section hidden');
		middleDiv.insert(dcManagerFaqDiv);

		// build dcmobile faq-section div
		var dcMobileFaqDiv = new Element('div', {id :'dcmobile-faq-section'	}).addClassName('faq-section hidden');
		middleDiv.insert(dcMobileFaqDiv);

		// build dcmobile faq-section div
		var vuduFaqDiv = new Element('div', {id :'vudu-faq-section'	}).addClassName('faq-section hidden');
		middleDiv.insert(vuduFaqDiv);
		
		
		// alert('selectedTitle=' + selectedTitle);
		// selectedTitle = '95D4C3DB-0BCB-40fe-ABB7-F06E16D9F23G';

		if (discInfo == null)
			discInfo = gatherSingleDiscInfo(selectedTitle);

		var wmvCategoryNum = 0;
		var itunesCategoryNum = 0;
		var dcManagerCategoryNum = 0;
		var dcMobileCategoryNum = 0;
		var vuduCategoryNum = 0;

		var GDCPIDCountry = false;
		var GDCHUBCountry = false;
		var GDCNONPIDCountry = false;
		var GDCHUBLITECountry = false;
		var GDCHUBINTLCountry = false;
		var GDCHUBINTLLITECountry = false;

		/*
		 * var GDCPIDCountry = getPIDHUBCountry(selectedTitle,
		 * selectedCountry,'PID'); var GDCHUBCountry =
		 * getPIDHUBCountry(selectedTitle, selectedCountry,'HUB'); var
		 * GDCNONPIDCountry = getPIDHUBCountry(selectedTitle,
		 * selectedCountry,'NON-PID'); var GDCHUBLITECountry =
		 * getPIDHUBCountry(selectedTitle, selectedCountry,'HUBLITE'); var
		 * GDCHUBINTLCountry = getPIDHUBCountry(selectedTitle,
		 * selectedCountry,'HUBINTL'); var GDCHUBINTLLITECountry =
		 * getPIDHUBCountry(selectedTitle, selectedCountry,'HUBINTLLITE');
		 */

		if (getspecificdiscInfo('collection', 'PID', selectedTitle) != '')
			GDCPIDCountry = true;
		if (getspecificdiscInfo('collection', 'HUB', selectedTitle) != '')
			GDCHUBCountry = true;
		if (getspecificdiscInfo('collection', 'NON-PID', selectedTitle) != '')
			GDCNONPIDCountry = true;
		if (getspecificdiscInfo('collection', 'HUBLITE', selectedTitle) != '')
			GDCHUBLITECountry = true;
		if (getspecificdiscInfo('collection', 'HUBINTL', selectedTitle) != '')
			GDCHUBINTLCountry = true;
		if (getspecificdiscInfo('collection', 'HUBINTLLITE', selectedTitle) != '')
			GDCHUBINTLLITECountry = true;

		// var GDCTestCountry = getPIDHUBCountry(selectedTitle,
		// selectedCountry,'TEST');

		/*
		 * if(GDCHUBLITECountry==true) {alert("hub lite disc")}
		 * if(GDCHUBINTLCountry==true) {alert("hub INTL disc")}
		 * if(GDCHUBINTLLITECountry==true) {alert("hub INTL LITE disc")}
		 */

		/*
		 * var discInfo =[]; discInfo = gatherSingleDiscInfo(selectedTitle);
		 * discInfo.each ( function(all) { //alert(all.discName +"
		 * "+all.discLang+" "+all.discSource); all.disccountryArr.each (
		 * function(discdetail){
		 * 
		 * alert(discdetail.countryId);
		 * discdetail.discformatArr.each(function(discdetailformat){
		 * 
		 * alert(discdetailformat.formatName);
		 * 
		 * }); });
		 * 
		 * 
		 * });
		 */

		// detect if selected disc is expired
		var today = new Date();
		var dd = today.getDate();
		var mm = today.getMonth() + 1;
		var yyyy = today.getFullYear();
		if (dd < 10) {
			dd = '0' + dd
		}
		if (mm < 10) {
			mm = '0' + mm
		}
		var now = mm + '/' + dd + '/' + yyyy;
		var expDate = getspecificdiscInfo('expire', 'date', selectedTitle);

		// (getspecificdiscInfo('expire','date',selectedTitle) =='') ? expDate =
		// getspecificdiscInfo('expire','date',selectedTitle) :expDate = "";

		if (expDate != '') {
			
			//alert(compDate(expDate, 'MM/dd/yyyy', now, 'MM/dd/yyyy'));
			
			if (compDate(expDate, 'MM/dd/yyyy', now, 'MM/dd/yyyy') == 1) { // date
																			// is
																			// not
																			// expired
																			// yet
																			// display
																			// regular
																			// questions

			} else {// date is expired show correct questions relating to
					// expired
					//alert("disc is expired");
					if(showQuestionOverride != true ){
						var expiretext = "EXPIRE"
						if (GDCPIDCountry == true)
							GDCPIDCountry = 'PID' + expiretext;
						if (GDCNONPIDCountry == true)
							GDCNONPIDCountry = 'NON-PID' + expiretext;
						if (GDCHUBCountry == true)
							GDCHUBCountry = 'HUB' + expiretext;
						if (GDCHUBINTLCountry == true)
							GDCHUBINTLCountry = 'HUBINTL' + expiretext;
						if (GDCHUBLITECountry == true)
							GDCHUBLITECountry = 'HUBLITE' + expiretext;
						if (GDCHUBINTLLITECountry == true)
							GDCHUBINTLLITECountry = 'HUBINTLLITE' + expiretext;
					}
						// if(GDCTestCountry == true)
						// GDCTestCountry = 'TEST'+expiretext;
			}

		}
		// var tmp45 = getspecificdiscInfo('source','dcod',selectedTitle);
		// alert(tmp45);
		// get current domain for special cases in Dev Preview Live
		var currentURL = document.location.href.split(".");
		currentDomainEnv = currentURL[0].charAt(7);

		Support.faq.each( function(cat) {

					showWMVCategory = false;
					showITunesCategory = false;
					showdcManagerCategory = false;
					showdcMobileCategory = false;
					showVuduCategory = false;

					var wmvpanel = new Element('div', {	id :'wmv-panel'	}).addClassName('faq-panel hidden');
					var itunespanel = new Element('div', {id :'itunes-panel'}).addClassName('faq-panel hidden');
					var dcmanagerpanel = new Element('div', {id :'dcmanager-panel'}).addClassName('faq-panel hidden');
					var dcmobilepanel = new Element('div', {id :'dcmobile-panel'}).addClassName('faq-panel hidden');
					var vudupanel = new Element('div', {id :'vudu-panel'}).addClassName('faq-panel hidden');

					cat.items.each( function(item) {
						if (item.id != undefined) {

							if (false) {
							}
							item.collectionID.each( function(b) {

								if (b.collectid == "TEST" && currentDomainEnv == 'w') {
									// alert("found Test attribute");
									passthrough = false;

									throw $break;
								} else {
									passthrough = true;
								}
							});

							/*
							 * --------------------------------------------Begin
							 * Regular FAQ
							 * Section----------------------------------------
							 */
							/**
							 * PID only
							 * 
							 */
							if (GDCPIDCountry == true && GDCHUBCountry == false
									&& GDCHUBLITECountry == false
									&& GDCHUBINTLCountry == false
									&& GDCHUBINTLLITECountry == false
									&& GDCNONPIDCountry == false) {
								item.collectionID.each( function(t) {
									if (t.collectid == "PID")// ||
																// t.collectid==""
																// ||
																// t.collectid
																// ==undefined)//||
																// t.collectid
																// == GDCHUB)
										{
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}
									})// end fuction(t)
						}
						/**
						 * NON-PID only
						 * 
						 */
						else if (GDCNONPIDCountry == true
								&& GDCHUBCountry == false
								&& GDCPIDCountry == false
								&& GDCHUBLITECountry == false
								&& GDCHUBINTLCountry == false
								&& GDCHUBINTLLITECountry == false) {

							item.collectionID.each( function(t) {
								if (t.collectid == "NON-PID")// ||
																// t.collectid==""
																// ||
																// t.collectid
																// ==undefined)//||
																// t.collectid
																// == GDCHUB)
									{
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,
												vudupanel);

									}
								})// end fuction(t)
						}
						/**
						 * HUB only
						 * 
						 */
						else if (GDCNONPIDCountry == false
								&& GDCHUBCountry == true
								&& GDCPIDCountry == false
								&& GDCHUBLITECountry == false
								&& GDCHUBINTLCountry == false
								&& GDCHUBINTLLITECountry == false) {

							item.collectionID.each( function(b) {
								// check to see if we should display info for
								// HUB
									if (b.collectid == "HUB"
											|| b.collectid == undefined
											|| b.collectid == "") {
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,
												vudupanel);
									}
								})// end fuction(t)
						}
						/**
						 * HUBINTL only
						 * 
						 */
						else if (GDCNONPIDCountry == false
								&& GDCHUBCountry == false
								&& GDCPIDCountry == false
								&& GDCHUBLITECountry == false
								&& GDCHUBINTLCountry == true
								&& GDCHUBINTLLITECountry == false) {

							item.collectionID.each( function(b) {
								// check to see if we should display info for
								// HUB
									if (b.collectid == "HUBINTL"
											|| b.collectid == undefined
											|| b.collectid == "") {
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,
												vudupanel);
									}
								})// end fuction(t)
						}
						/**
						 * HUBLITE only
						 * 
						 */
						else if (GDCNONPIDCountry == false
								&& GDCHUBCountry == false
								&& GDCPIDCountry == false
								&& GDCHUBLITECountry == true
								&& GDCHUBINTLCountry == false
								&& GDCHUBINTLLITECountry == false) {

							item.collectionID.each( function(b) {
								// check to see if we should display info for
								// HUB
									if (b.collectid == "HUBLITE"
											|| b.collectid == undefined
											|| b.collectid == "") {
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,
												vudupanel);
									}
								})// end fuction(t)
						}
						/**
						 * HUBINTLLITE only
						 * 
						 */
						else if (GDCNONPIDCountry == false
								&& GDCHUBCountry == false
								&& GDCPIDCountry == false
								&& GDCHUBLITECountry == false
								&& GDCHUBINTLCountry == false
								&& GDCHUBINTLLITECountry == true) {

							item.collectionID.each( function(b) {
								// check to see if we should display info for
								// HUB
									if (b.collectid == "HUBINTLLITE"
											|| b.collectid == undefined
											|| b.collectid == "") {
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,
												vudupanel);
									}
								})// end fuction(t)
						}
						/**
						 * PID && HUB only
						 * 
						 */
						else if (GDCPIDCountry == true && GDCHUBCountry == true) { // alert("special
																					// case
																					// both
																					// PID
																					// and
																					// HUB");
							var qcount = 0;
							item.collectionID.each( function(t) {
								// check to see if we should display info for
								// PID
									if (t.collectid == "PID"
											|| t.collectid == "HUB")// ||
																	// t.collectid
																	// =="" ||
																	// t.collectid
																	// ==undefined)//||
																	// t.collectid
																	// ==
																	// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;

											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// end if qcount

									}
								})// end fuction(t)

						}
						/**
						 * PID && HUBINTL only
						 * 
						 */
						else if (GDCPIDCountry == true
								&& GDCHUBINTLCountry == true) {

							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "PID"
										|| t.collectid == "HUBINTL")// ||
																	// t.collectid==""
																	// ||
																	// t.collectid
																	// ==undefined)//||
																	// t.collectid
																	// ==
																	// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// remove qcount if

									}
								})// end fuction(t)
						}
						/**
						 * PID && HUBLITE only
						 * 
						 */
						else if (GDCPIDCountry == true
								&& GDCHUBLITECountry == true) {
							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "PID"
										|| t.collectid == "HUBLITE")// ||
																	// t.collectid==""
																	// ||
																	// t.collectid
																	// ==undefined)//||
																	// t.collectid
																	// ==
																	// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// remove qcount if

									}
								})// end fuction(t)
						}
						/**
						 * PID && HUBINTLLITE only
						 * 
						 */
						else if (GDCPIDCountry == true
								&& GDCHUBINTLLITECountry == true) {
							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "PID"
										|| t.collectid == "HUBINTLLITE")// ||
																		// t.collectid==""
																		// ||
																		// t.collectid
																		// ==undefined)//||
																		// t.collectid
																		// ==
																		// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// remove qcount if
									}
								})// end fuction(t)
						}
						/**
						 * NONPID && HUB only
						 * 
						 */
						else if (GDCNONPIDCountry == true
								&& GDCHUBCountry == true) {
							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "NON-PID"
										|| t.collectid == "HUB")// ||
																// t.collectid==""
																// ||
																// t.collectid
																// ==undefined)//||
																// t.collectid
																// == GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// remove qcount if

									}
								})// end fuction(t)
						}
						/**
						 * NONPID && HUBINTL only
						 * 
						 */
						else if (GDCNONPIDCountry == true
								&& GDCHUBINTLCountry == true) {
							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "NON-PID"
										|| t.collectid == "HUBINTL")// ||
																	// t.collectid==""
																	// ||
																	// t.collectid
																	// ==undefined)//||
																	// t.collectid
																	// ==
																	// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// remove qcount if

									}
								})// end fuction(t)
						}
						/**
						 * NONPID&& HUBLITE only
						 * 
						 */
						else if (GDCNONPIDCountry == true
								&& GDCHUBLITECountry == true) {
							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "NON-PID"
										|| t.collectid == "HUBLITE")// ||
																	// t.collectid==""
																	// ||
																	// t.collectid
																	// ==undefined)//||
																	// t.collectid
																	// ==
																	// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,
													vudupanel);
										}// remove qcount if
									}
								})// end fuction(t)
						}

						/**
						 * NONPID && HUBINTLLITE only
						 * 
						 */
						else if (GDCNONPIDCountry == true
								&& GDCHUBINTLLITECountry == true) {
							var qcount = 0;
							item.collectionID.each( function(t) {
								if (t.collectid == "NON-PID"
										|| t.collectid == "HUBINTLLITE")// ||
																		// t.collectid==""
																		// ||
																		// t.collectid
																		// ==undefined)//||
																		// t.collectid
																		// ==
																		// GDCHUB)
									{
										if (qcount < 1) {
											qcount += 1;
											supportFAQHelper(item, wmvpanel,
													itunespanel,
													dcmanagerpanel,
													dcmobilepanel,vudupanel);
										}// remove qcount if

									}
								})// end fuction(t)
						}
						/**
						 * Testing
						 * 
						 */
						/*
						 * else if(GDCTestCountry == true) { var qcount=0;
						 * item.collectionID.each(function(t){ if(t.collectid ==
						 * "TEST" )//|| t.collectid=="" || t.collectid
						 * ==undefined)//|| t.collectid == GDCHUB) { if(qcount<1)
						 * {qcount+=1;
						 * supportFAQHelper(item,wmvpanel,itunespanel,dcmanagerpanel,dcmobilepanel,item.collectionID);
						 * }//remove qcount if
						 *  } })//end fuction(t) }
						 */
						/*******************************************************
						 * NOT HUB or PID or other added options so display
						 * default information NEW OPTIMIZED METHOD
						 * getspecificdiscInfo();
						 */
						else if (GDCNONPIDCountry == false && GDCHUBCountry == false && GDCPIDCountry == false	&& GDCHUBLITECountry == false	&& GDCHUBINTLCountry == false	&& GDCHUBINTLLITECountry == false) {
							var qcount = 0;
							
								

								item.format.each( function(f) {
									if (qcount < 1) {
									qcount += 1;
									var fID = f.formatid;
									if (f.formatid != undefined) {
										// for making 'iTunes' case sensitive as
										// it is entered as 'ITUNES' in stellent
										fID = fID.toLowerCase();
									}
									if ((fID == fID || f.formatid == undefined)) {
										if (fID == 'itunes'
												|| f.formatid == undefined) {
											var que = new Element('span')
													.update(item.question);
											var q = new Element('div', {
												id :item.id
											})
													.addClassName('question')
													.insert(
															new Element('div')
																	.addClassName('arrow-icon'))
													.insert(que);
											var a = new Element('div')
													.addClassName(
															'answer hidden')
													.update(item.answer);
											Event.observe(q, 'click', function(
													event) {
												showHideAnswer(event);
											});
											Event
													.observe(
															que,
															'mouseover',
															function(event) {
																que
																		.addClassName('onhoversupport');
															});
											Event
													.observe(
															que,
															'mouseout',
															function(event) {
																que
																		.removeClassName('onhoversupport');
															});
											var qaDiv = new Element('div')
													.addClassName('faq')
													.insert(q).insert(a);
											itunespanel.insert(qaDiv);
											showITunesCategory = true;
										} else if (f.formatid == 'WMV'
												|| f.formatid == undefined) {
											var que = new Element('span')
													.update(item.question);
											var q = new Element('div', {
												id :item.id
											})
													.addClassName('question')
													.insert(
															new Element('div')
																	.addClassName('arrow-icon'))
													.insert(que);
											var a = new Element('div')
													.addClassName(
															'answer hidden')
													.update(item.answer);
											Event.observe(q, 'click', function(
													event) {
												showHideAnswer(event);
											});
											Event
													.observe(
															que,
															'mouseover',
															function(event) {
																que
																		.addClassName('onhoversupport');
															});
											Event
													.observe(
															q,
															'mouseout',
															function(event) {
																que
																		.removeClassName('onhoversupport');
															});
											var qaDiv = new Element('div')
													.addClassName('faq')
													.insert(q).insert(a);
											wmvpanel.insert(qaDiv);
											showWMVCategory = true;
										} else if (f.formatid == 'DCMANAGER'
												|| f.formatid == undefined) {
											var que = new Element('span')
													.update(item.question);
											var q = new Element('div', {
												id :item.id
											})
													.addClassName('question')
													.insert(
															new Element('div')
																	.addClassName('arrow-icon'))
													.insert(que);
											var a = new Element('div')
													.addClassName(
															'answer hidden')
													.update(item.answer);
											Event.observe(q, 'click', function(event) {
												showHideAnswer(event);
											});
											Event.observe(que,
															'mouseover',
															function(event) {
																que.addClassName('onhoversupport');
															});
											Event.observe(q,'mouseout',function(event) {
																que.removeClassName('onhoversupport');
															});
											var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
											dcmanagerpanel.insert(qaDiv);
											showdcManagerCategory = true;
										} else if (f.formatid == 'DCMMOBILE'|| f.formatid == undefined) {
											// alert(item.question + " "
											// +p.providerid);
											var que = new Element('span').update(item.question);
											var q = new Element('div', {id :item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
											var a = new Element('div').addClassName('answer hidden').update(item.answer);
											Event.observe(q, 'click', function(event) {
												showHideAnswer(event);
											});
											Event
													.observe(que,'mouseover',
															function(event) {
																que.addClassName('onhoversupport');
															});
											Event.observe(q,'mouseout',function(event) {
																que.removeClassName('onhoversupport');
															});
											var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
											dcmobilepanel.insert(qaDiv);
											showdcMobileCategory = true;
										}
										else if (f.formatid == 'VUDU'|| f.formatid == undefined) {
											// alert(item.question + " "
											// +p.providerid);
											var que = new Element('span').update(item.question);
											var q = new Element('div', {id :item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
											var a = new Element('div').addClassName('answer hidden').update(item.answer);
											Event.observe(q, 'click', function(event) {
												showHideAnswer(event);
											});
											Event.observe(que,'mouseover',
															function(event) {
																que.addClassName('onhoversupport');
															});
											Event.observe(q,'mouseout',function(event) {
																que.removeClassName('onhoversupport');
															});
											var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
											vudupanel.insert(qaDiv);
											showVuduCategory = true;
										}
									}
								}
								})
							
						}// end new optimized method else if
						/*
						 * --------------------------------------------End
						 * Regular FAQ
						 * Section----------------------------------------
						 */
						/*
						 * --------------------------------------------Begin
						 * Expired FAQ
						 * Section----------------------------------------
						 */
						/**
						 * PIDEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry == 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {

							item.collectionID.each( function(b) {
								if (b.collectid == "PIDEXPIRE"
										|| b.collectid == undefined
										|| b.collectid == "") {
									supportFAQHelper(item, wmvpanel,
											itunespanel, dcmanagerpanel,
											dcmobilepanel,vudupanel);
								}
							})// end fuction(t)
						}
						/**
						 * NON-PIDEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry == 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {

							item.collectionID.each( function(b) {
								if (b.collectid == "NON-PIDEXPIRE"
										|| b.collectid == undefined
										|| b.collectid == "") {
									supportFAQHelper(item, wmvpanel,
											itunespanel, dcmanagerpanel,
											dcmobilepanel,vudupanel);
								}
							})// end fuction(t)
						}
						/**
						 * HUBEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry == 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {

							item.collectionID.each( function(b) {
								if (b.collectid == "HUBEXPIRE"
										|| b.collectid == undefined
										|| b.collectid == "") {
									supportFAQHelper(item, wmvpanel,
											itunespanel, dcmanagerpanel,
											dcmobilepanel,vudupanel);
								}
							})// end fuction(t)
						}
						/**
						 * HUBINTLEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry == 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {

							item.collectionID.each( function(b) {
								if (b.collectid == "HUBEXPIRE"
										|| b.collectid == undefined
										|| b.collectid == "") {
									supportFAQHelper(item, wmvpanel,
											itunespanel, dcmanagerpanel,
											dcmobilepanel,vudupanel);
								}
							})// end fuction(t)
						}
						/**
						 * HUBLITEEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry == 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {

							item.collectionID.each( function(b) {
								if (b.collectid == "HUBEXPIRE"
										|| b.collectid == undefined
										|| b.collectid == "") {
									supportFAQHelper(item, wmvpanel,
											itunespanel, dcmanagerpanel,
											dcmobilepanel,vudupanel);
								}
							})// end fuction(t)
						}
						/**
						 * HUBINTLLITEEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry == 'HUBINTLLITEEXPIRE') {

							item.collectionID.each( function(b) {
								if (b.collectid == "HUBEXPIRE"
										|| b.collectid == undefined
										|| b.collectid == "") {
									supportFAQHelper(item, wmvpanel,
											itunespanel, dcmanagerpanel,
											dcmobilepanel,vudupanel);
								}
							})// end fuction(t)
						}
						/**
						 * PIDEXPIRE && HUBEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry == 'PIDEXPIRE'
								&& GDCHUBCountry == 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "PIDEXPIRE"
										|| b.collectid == "HUBEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * PIDEXPIRE && HUBINTLEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry == 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry == 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "PIDEXPIRE"
										|| b.collectid == "HUBINTLEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * PIDEXPIRE && HUBLITEEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry == 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry == 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "PIDEXPIRE"
										|| b.collectid == "HUBLITEEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * PIDEXPIRE && HUBINTLLITEEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry == 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry != 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry == 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "PIDEXPIRE"
										|| b.collectid == "HUBINTLLITEEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * NONPIDEXPIRE && HUBEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry == 'HUBEXPIRE'
								&& GDCNONPIDCountry == 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {
							
							
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "NON-PIDEXPIRE"	|| b.collectid == "HUBEXPIRE") {
									if (qcount < 1) {
										
										qcount += 1;
										supportFAQHelper(item, wmvpanel,itunespanel, dcmanagerpanel,dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * NONPIDEXPIRE && HUBINTLEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry == 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry == 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "NON-PIDEXPIRE"
										|| b.collectid == "HUBINTLEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * NONPIDEXPIRE && HUBLITEEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry == 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry == 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry != 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "NON-PIDEXPIRE"
										|| b.collectid == "HUBLITEEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * NONPIDEXPIRE && HUBINTLLITEEXPIRE only
						 * 
						 */
						else if (GDCPIDCountry != 'PIDEXPIRE'
								&& GDCHUBCountry != 'HUBEXPIRE'
								&& GDCNONPIDCountry == 'NON-PIDEXPIRE'
								&& GDCHUBINTLCountry != 'HUBINTLEXPIRE'
								&& GDCHUBLITECountry != 'HUBLITEEXPIRE'
								&& GDCHUBINTLLITECountry == 'HUBINTLLITEEXPIRE') {
							var qcount = 0;
							item.collectionID.each( function(b) {
								if (b.collectid == "NON-PIDEXPIRE"
										|| b.collectid == "HUBINTLLITEEXPIRE") {
									if (qcount < 1) {
										qcount += 1;
										supportFAQHelper(item, wmvpanel,
												itunespanel, dcmanagerpanel,
												dcmobilepanel,vudupanel);
									}
								}
							})// end fuction(t)
						}
						/**
						 * testing only
						 * 
						 */
						/*
						 * else if(GDCTestCountry == 'TESTEXPIRE') { var
						 * qcount=0; item.collectionID.each(function(b){ if(
						 * b.collectid == "TESTEXPIRE") { if(qcount<1)
						 * {qcount+=1;
						 * supportFAQHelper(item,wmvpanel,itunespanel,dcmanagerpanel,dcmobilepanel,item.collectionID); } }
						 * })//end fuction(t) }
						 */
						/*---------------------------------------------End Expired FAQ Section-------------------------------------------*/
					}
				})	;

					if (showWMVCategory == true) {
						wmvFaqDiv.removeClassName('hidden');
						// Show category only when there are questions under it
						wmvCategoryNum++;

						if (wmvCategoryNum == 1) {
							wmvpanel.removeClassName('hidden');
						}

						var catDiv = new Element('div', {
							width :'502',
							height :'15',
							align :'left'
						}).addClassName('category-header button').update(
								cat.label);
						var catHeader = new Element('h3', {
							id :cat.id
						}).insert(catDiv);
						wmvFaqDiv.insert(catHeader);
						catDiv.observe('click', showHideSection);
						catDiv.observe('mouseover', function() {
							this.toggleClassName('selected');
						});
						catDiv.observe('mouseout', function() {

						});
						wmvFaqDiv.insert(wmvpanel);
					}
					if (showITunesCategory == true) { // 3/30/2010
						itunesFaqDiv.removeClassName('hidden');
						// Show category only when there are questions under it
						itunesCategoryNum = itunesCategoryNum + 1;

						if (itunesCategoryNum == 1) {
							itunespanel.removeClassName('hidden');
						}
						var catDiv = new Element('div', {
							width :'502',
							height :'15',
							align :'left'
						}).addClassName('category-header button').update(
								cat.label);
						var catHeader = new Element('h3', {
							id :cat.id
						}).insert(catDiv);
						itunesFaqDiv.insert(catHeader);
						catDiv.observe('click', showHideSection);
						catDiv.observe('mouseover', function() {
							this.toggleClassName('selected');
						});
						catDiv.observe('mouseout', function() {

						});
						itunesFaqDiv.insert(itunespanel);
					}
					if (showdcManagerCategory == true) {
						dcManagerFaqDiv.removeClassName('hidden');
						// Show category only when there are questions under it
						dcManagerCategoryNum = dcManagerCategoryNum + 1;

						if (dcManagerCategoryNum == 1) {
							dcmanagerpanel.removeClassName('hidden');
						}
						var catDiv = new Element('div', {
							width :'502',
							height :'15',
							align :'left'
						}).addClassName('category-header button').update(
								cat.label);
						var catHeader = new Element('h3', {
							id :cat.id
						}).insert(catDiv);
						dcManagerFaqDiv.insert(catHeader);
						catDiv.observe('click', showHideSection);
						catDiv.observe('mouseover', function() {
							this.toggleClassName('selected');
						});
						catDiv.observe('mouseout', function() {

						});
						dcManagerFaqDiv.insert(dcmanagerpanel);
					}
					if (showdcMobileCategory == true) {
						dcMobileFaqDiv.removeClassName('hidden');
						// Show category only when there are questions under it
						dcMobileCategoryNum = dcMobileCategoryNum + 1;

						if (dcMobileCategoryNum == 1) {
							dcmobilepanel.removeClassName('hidden');
						}
						var catDiv = new Element('div', {
							width :'502',
							height :'15',
							align :'left'
						}).addClassName('category-header button').update(
								cat.label);
						var catHeader = new Element('h3', {
							id :cat.id
						}).insert(catDiv);
						dcMobileFaqDiv.insert(catHeader);
						catDiv.observe('click', showHideSection);
						catDiv.observe('mouseover', function() {
							this.toggleClassName('selected');
						});
						catDiv.observe('mouseout', function() {

						});
						dcMobileFaqDiv.insert(dcmobilepanel);
					}
					if (showVuduCategory == true) {
						vuduFaqDiv.removeClassName('hidden');
						// Show category only when there are questions under it
						vuduCategoryNum = vuduCategoryNum + 1;

						if (vuduCategoryNum == 1) {
							vudupanel.removeClassName('hidden');
						}
						var catDiv = new Element('div', {
							width :'502',
							height :'15',
							align :'left'
						}).addClassName('category-header button').update(
								cat.label);
						var catHeader = new Element('h3', {
							id :cat.id
						}).insert(catDiv);
						vuduFaqDiv.insert(catHeader);
						catDiv.observe('click', showHideSection);
						catDiv.observe('mouseover', function() {
							this.toggleClassName('selected');
						});
						catDiv.observe('mouseout', function() {

						});
						vuduFaqDiv.insert(vudupanel);
					}
				});

		$('main-content').update(supportDiv);

		// hide the tab if there are no faqs of that format
		if (selectedFormat != "") {
			// alert(getspecificdiscInfo('format',selectedFormat,selectedTitle).toLowerCase()+
			// " here "+selectedFormat);
			// alert(selectedFormat);
			if (getspecificdiscInfo('format', selectedFormat, selectedTitle)
					.toLowerCase() != selectedFormat) { // means in application
														// they have changed
														// there disc selection
														// to a new one with new
														// formats
				// the format var at this point has the old format value, so
				// check if current selected title has the old format
				// if not then set a default for the current disc.

				if (getspecificdiscInfo('format', 'wmv', selectedTitle).toLowerCase() == 'wmv') {
					buildQuestionArea('wmv');
				} else if (getspecificdiscInfo('format', 'itunes',selectedTitle).toLowerCase() == 'itunes') {
					buildQuestionArea('itunes');
				} else if (getspecificdiscInfo('format', 'dcmanager',selectedTitle).toLowerCase() == 'dcmanager') {
					buildQuestionArea('dcmanager');
				} else if (getspecificdiscInfo('format', 'dcmobile',selectedTitle).toLowerCase() == 'dcmobile') {
					buildQuestionArea('dcmobile');
				} else if (getspecificdiscInfo('format', 'vudu',selectedTitle).toLowerCase() == 'vudu') {
					buildQuestionArea('vudu');
				} else {

					buildQuestionArea('wmv');
				}

			} else if (selectedFormat.toLowerCase() == "wmv") {

				buildQuestionArea('wmv');
				// showItunesSupport(itunesCategoryNum);
				// showWMVSupport(wmvCategoryNum);
			} else if (selectedFormat.toLowerCase() == "itunes") {

				buildQuestionArea('itunes');
				// showWMVSupport(wmvCategoryNum);
				// showItunesSupport(itunesCategoryNum);
			} else if (selectedFormat.toLowerCase() == "dcmanager") {
				buildQuestionArea('dcmanager');
				// showWMVSupport(wmvCategoryNum);
				// showItunesSupport(itunesCategoryNum);
			} else if (selectedFormat.toLowerCase() == "dcmobile") {
				buildQuestionArea('dcmobile');
				// showWMVSupport(wmvCategoryNum);
				// showItunesSupport(itunesCategoryNum);
			}
			else if (selectedFormat.toLowerCase() == "vudu") {
				buildQuestionArea('vudu');
				// showWMVSupport(wmvCategoryNum);
				// showItunesSupport(itunesCategoryNum);
			}

		} else {
			// need better way of setting default format
			if (getspecificdiscInfo('format', 'dcmanager', selectedTitle).toLowerCase() == 'dcmanager'	&& selectedFAQCategory == "") {
				setFormat('dcmanager');
				buildQuestionArea('dcmanager');
			} else if (getspecificdiscInfo('format', 'dcmobile', selectedTitle).toLowerCase() == 'dcmobile'	&& selectedFAQCategory == "") {
				setFormat('dcmobile');
				buildQuestionArea('dcmobile');
			} else if (getspecificdiscInfo('format', 'vudu', selectedTitle).toLowerCase() == 'vudu'	&& selectedFAQCategory == "") {
				setFormat('vudu');
				buildQuestionArea('vudu');
			}else {
				setFormat('wmv');
				buildQuestionArea('wmv');
				// showItunesSupport(itunesCategoryNum);
				// showWMVSupport(wmvCategoryNum);
			}
		}
		/*
		 * 3/29/2010 $('wmv').observe('click',function(){ onChangeWMVSupport();
		 * 
		 * }); $('itunes').observe('click', function(){ onChangeITunesSupport();
		 * }); if($('wmvdiv')!=null){ $('wmvdiv').observe('click',function(){
		 * onChangeWMVSupport();
		 * 
		 * }); } if($('itunesDiv') != null){ $('itunesDiv').observe('click',
		 * function(){ onChangeITunesSupport(); }); }
		 */
		log("selectedTopSupportQue: " + selectedTopSupportQue);
		log("selectedFAQCategory: " + selectedFAQCategory);

		// show the faq answer for the top ranked question in the home page(deep
		// linking)

		if (selectedTopSupportQue != "") {
			if ($(selectedTopSupportQue)) {
				if ($(selectedTopSupportQue).parentNode.parentNode.id) {
					var sectiontoShow = $(selectedTopSupportQue).parentNode.parentNode.id;
					if (sectiontoShow == 'wmv-panel') {
						onChangeWMVSupport();
						updateSupportSelectionTab('wmv', "wmv Top support Que");
					} else if (sectiontoShow == 'itunes-panel') {
						onChangeITunesSupport();
						updateSupportSelectionTab('itunes',	"itunes Top support Que");
					} else if (sectiontoShow == 'dcmanager-panel') {
						onChangedcManagerSupport();
						updateSupportSelectionTab('dcmanager',"dcmanager Top support Que");
					} else if (sectiontoShow == 'dcmobile-panel') {
						onChangedcMobileSupport();
						updateSupportSelectionTab('dcmobile',"dcmobile Top support Que");
					}
					else if (sectiontoShow == 'vudu-panel') {
						onChangedcMobileSupport();
						updateSupportSelectionTab('vudu',"vudu Top support Que");
					}
				}

			}
			Support.faq.each( function(cat) {
				if (selectedFAQCategory == cat.id) {
					if ($(cat.id) != null)
						$(cat.id).next('.faq-panel').addClassName('hidden');
				}
				cat.items.each( function(item) {
					// log('questionID: '+selectedTopSupportQue +' itemID:
					// '+item.id);
						log(item.id);
						if (selectedTopSupportQue == item.id) {
							log("cat id= " + cat.id + " itemid= " + item.id);
							if ($(cat.id) != null && $(item.id) != null) {
								// $(cat.id).next('.faq-panel').removeClassName('hidden');
								$A(
										$(document.body)
												.getElementsByClassName(
														"faq-panel")).each(
										function(f) {
											f.addClassName('hidden');
										});
								var nextq = $(item.id).next('.answer')
										.removeClassName('hidden');
								var faq = nextq.parentNode;
								faq.parentNode.removeClassName('hidden');

								// $('Code_Required').next('.answer').removeClassName('hidden');
							}
						}
					});
			});
		} else if (selectedFAQCategory != "" && selectedTopSupportQue == "") {
			if ($(selectedFAQCategory)) {

				if ($(selectedFAQCategory).parentNode.id) {
					var catsectiontoShow = $(selectedFAQCategory).parentNode.id;
					if (catsectiontoShow == 'wmv-faq-section') {
						onChangeWMVSupport();
						buildQuestionArea('wmv');
						// updateSupportSelectionTab('wmv', "wmv FAQ Category");
					} else if (catsectiontoShow == 'itunes-faq-section') {
						onChangeITunesSupport();
						buildQuestionArea('itunes');
						// updateSupportSelectionTab('itunes', "itunes FAQ
						// Category");
					} else if (catsectiontoShow == 'dcmanager-faq-section') {
						onChangedcManagerSupport();
						buildQuestionArea('dcmanager');
						// updateSupportSelectionTab('dcmanager', "dcmanager FAQ
						// Category");
					} else if (catsectiontoShow == 'dcmobile-faq-section') {
						onChangedcMobileSupport();
						buildQuestionArea('dcmobile');
						// updateSupportSelectionTab('dcmobile', "dcmobile FAQ
						// Category");
					}
					else if (catsectiontoShow == 'vudu-faq-section') {
						onChangeVuduSupport();
						buildQuestionArea('vudu');
					}

				}

			}

			Support.faq.each( function(cat) {
				if (selectedFAQCategory == cat.id) {
					if ($(cat.id) != null)
						$(cat.id).next('.faq-panel').removeClassName('hidden');
				} else {
					if ($(cat.id) != null)
						$(cat.id).next('.faq-panel').addClassName('hidden');
				}
			});
		}

		removeLoadingPopup();

		buildHeader();
		buildFooter();
		if (selectedSource == 'EC') {
			buildLanguageSelector();
			buildSectionTitle("SUPPORT");
		} else {
			buildLanguageSelector(Support);
			buildSectionTitle(Support);
		}
		clearCountrySelector();
		clearUpdates();
		buildStoredInfo();
		// if($('support-button') != null)
		// $('support-button').addClassName('sectionselect');

		/*
		 * 3/22/2010 if ((BrowserDetect.version >= 5.5) &&
		 * (BrowserDetect.version < 7)) { fixPNG(itunesTab);fixPNG(wmvTab); }
		 */

		if (selectedTopSupportQue != "") {
			var tmphashlocation = document.location.hash;
			window.location.hash = selectedTopSupportQue;
			buildHash(tmphashlocation);
		}

		if (datecountryFormat(getspecificdiscInfo('expire', 'date',
				selectedTitle), selectedCountry) != '') { // display expired
															// date under nav
															// menu
			$('expire-info').update('');
			var discexpireDate = getspecificdiscInfo('expire', 'date',
					selectedTitle);
			$('expire-info').insert(
					"Digital Copy Offer Expires:<br/>" + discexpireDate);
		}

	}
	//reset showQuestionOverride to false, to restore original functionality when users navigate through site
	showQuestionOverride = false;
}

function supportFAQHelper(item, wmvpanel, itunespanel, dcmanagerpanel,dcmobilepanel,vudupanel) {

	var passthroughFAQ = true;
	

	/*
	 * collection.each(function(b){
	 * 
	 * if( b.collectid == "TEST" && currentDomainEnv == 'w' ) { passthrough =
	 * false; throw $break; } else{ passthrough = true; } });
	 */
	/*
	 * if(collection == false) {
	 * 
	 * passthroughFAQ = false; }
	 */

	if(passthrough)
	{
	item.source.each(function (s){
		//if((s.sourceid == getDiscSource(selectedTitle, s.sourceid ) || s.sourceid  == undefined)){
	 
		if((s.sourceid == getspecificdiscInfo('source',s.sourceid,selectedTitle) || s.sourceid  == undefined)){				
		  
		  item.format.each(function(f){
			var fID = f.formatid;
			if(f.formatid != undefined)
			{
				//for making 'iTunes' case sensitive as it is entered as 'ITUNES' in stellent
				fID = fID.toLowerCase();	
			}
			log("******************************************** check format of disc is equal to " +fID); 
			if((fID == getspecificdiscInfo('format',f.formatid,selectedTitle).toLowerCase() || f.formatid == undefined)){
				
				var providercnt=0;
				item.provider.each(function (p){
					log("********************************************"+ f.formatid + "and provider ="+ p.providerid +"discinfo Provider"+ getspecificdiscInfo('provider',p.providerid,selectedTitle) +" discinfo Format"+ getspecificdiscInfo('format',f.formatid,selectedTitle) );	
					if((p.providerid == getspecificdiscInfo('provider',p.providerid,selectedTitle) || p.providerid == undefined)){
						
							var fmpstr= f.formatid+","+p.providerid;
							if(getspecificdiscInfo('formatmatchprovider',fmpstr,selectedTitle) == true || p.providerid == undefined)
							{
								
							if(fID == 'itunes' || f.formatid == undefined)
							{
								var que = new Element('span').update(item.question);
								var q = new Element('div',{id:item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
								var a = new Element('div').addClassName('answer hidden').update(item.answer);
								Event.observe(q, 'click', function(event){
									showHideAnswer(event);
								});
								Event.observe(que, 'mouseover', function(event){
									que.addClassName('onhoversupport');
								});
								Event.observe(que, 'mouseout', function(event){
									que.removeClassName('onhoversupport');
								});
								var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
								itunespanel.insert(qaDiv);
								if('itunes' == getspecificdiscInfo('format','itunes',selectedTitle).toLowerCase())
										
									showITunesCategory=true;
							}	
							else if(f.formatid == 'WMV' || f.formatid == undefined)
							{
								var que = new Element('span').update(item.question);
								var q = new Element('div',{id:item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
								var a = new Element('div').addClassName('answer hidden').update(item.answer);
								Event.observe(q, 'click', function(event){
									showHideAnswer(event);
								});
								Event.observe(que, 'mouseover', function(event){
									que.addClassName('onhoversupport');
								});
								Event.observe(q, 'mouseout', function(event){
									que.removeClassName('onhoversupport');
								});
								var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
								wmvpanel.insert(qaDiv);
								if('wmv' == getspecificdiscInfo('format','wmv',selectedTitle).toLowerCase())
									showWMVCategory=true;
							}
							else if(f.formatid == 'DCMANAGER' || f.formatid == undefined)
							{
								var que = new Element('span').update(item.question);
								var q = new Element('div',{id:item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
								var a = new Element('div').addClassName('answer hidden').update(item.answer);
								Event.observe(q, 'click', function(event){
									showHideAnswer(event);
								});
								Event.observe(que, 'mouseover', function(event){
									que.addClassName('onhoversupport');
								});
								Event.observe(q, 'mouseout', function(event){
									que.removeClassName('onhoversupport');
								});
								var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
								dcmanagerpanel.insert(qaDiv);
								if('dcmanager' == getspecificdiscInfo('format','dcmanager',selectedTitle).toLowerCase())
									showdcManagerCategory=true;
							}
							else if(f.formatid == 'DCMMOBILE' || f.formatid == undefined)
							{
								var que = new Element('span').update(item.question);
								var q = new Element('div',{id:item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
								var a = new Element('div').addClassName('answer hidden').update(item.answer);
								Event.observe(q, 'click', function(event){
									showHideAnswer(event);
								});
								Event.observe(que, 'mouseover', function(event){
									que.addClassName('onhoversupport');
								});
								Event.observe(q, 'mouseout', function(event){
									que.removeClassName('onhoversupport');
								});
								var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
								dcmobilepanel.insert(qaDiv);
								if('dcmmobile' == getspecificdiscInfo('format','dcmmobile',selectedTitle).toLowerCase())
									showdcMobileCategory=true;
							}
							else if(f.formatid == 'VUDU' || f.formatid == undefined)
							{	
								var que = new Element('span').update(item.question);
								var q = new Element('div',{id:item.id}).addClassName('question').insert(new Element('div').addClassName('arrow-icon')).insert(que);
								var a = new Element('div').addClassName('answer hidden').update(item.answer);
								Event.observe(q, 'click', function(event){
									showHideAnswer(event);
								});
								Event.observe(que, 'mouseover', function(event){
									que.addClassName('onhoversupport');
								});
								Event.observe(q, 'mouseout', function(event){
									que.removeClassName('onhoversupport');
								});
								var qaDiv = new Element('div').addClassName('faq').insert(q).insert(a);
								vudupanel.insert(qaDiv);
								if('vudu' == getspecificdiscInfo('format','vudu',selectedTitle).toLowerCase())
									{showVuduCategory=true; }
								
							}
						  }
						}
				})
				}	
		})
		
	}
});
	
}//end if

}

function onChangeWMVSupport() {
	selectedFormat = 'wmv';
	setFormat('wmv');
	// 3/29/2010
	// $('wmv').setStyle({disabled:true}).addClassName('disabled');
	// $('itunes').setStyle({disabled:false}).removeClassName('disabled');
	$('wmv-faq-section').removeClassName('hidden');
	if (!$('itunes-faq-section').hasClassName('hidden'))
		$('itunes-faq-section').addClassName('hidden');
	if (!$('dcmanager-faq-section').hasClassName('hidden'))
		$('dcmanager-faq-section').addClassName('hidden');
	if (!$('dcmobile-faq-section').hasClassName('hidden'))
		$('dcmobile-faq-section').addClassName('hidden');
	if (!$('vudu-faq-section').hasClassName('hidden'))
		$('vudu-faq-section').addClassName('hidden');
	// $('currentformat-tab').update('Your current platform');
	var wmp = new Element('img', {
		src :'images/common/logo_wmp.png',
		width :'64px',
		height :'64px',
		border :'0',
		id :'wmp_logo'
	}).addClassName('tab');
	Event.observe(wmp, 'load', function(event) {
		fixPNG(wmp);
	});
	// $('currentformat-tab').insert(wmp);

	if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
		fixPNG(wmp);
	}
	/*
	 * selectedFormat = 'wmv'; setFormat('wmv');
	 * 
	 * $('wmv').setStyle({disabled:true}).addClassName('disabled');
	 * $('itunes').setStyle({disabled:false}).removeClassName('disabled');
	 * $('wmv-faq-section').removeClassName('hidden');
	 * if(!$('itunes-faq-section').hasClassName('hidden'))
	 * $('itunes-faq-section').addClassName('hidden');
	 * $('currentformat-tab').update('Your current platform'); var wmp = new
	 * Element('img',{src:
	 * 'images/common/logo_wmp.png',width:'64px',height:'64px',border:'0',id:'wmp_logo'}).addClassName('tab');
	 * Event.observe(wmp, 'load', function(event){ fixPNG(wmp); });
	 * $('currentformat-tab').insert(wmp);
	 * 
	 * 
	 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
	 * fixPNG(wmp); }
	 */
}

function onChangeITunesSupport() {
	selectedFormat = 'itunes';
	setFormat('itunes');
	// // 3/29/2010
	// $('itunes').setStyle({disabled:true}).addClassName('disabled');
	// $('wmv').setStyle({disabled:false}).removeClassName('disabled');
	$('itunes-faq-section').removeClassName('hidden');
	if (!$('wmv-faq-section').hasClassName('hidden'))
		$('wmv-faq-section').addClassName('hidden');
	if (!$('dcmanager-faq-section').hasClassName('hidden'))
		$('dcmanager-faq-section').addClassName('hidden');
	if (!$('dcmobile-faq-section').hasClassName('hidden'))
		$('dcmobile-faq-section').addClassName('hidden');
	if (!$('vudu-faq-section').hasClassName('hidden'))
		$('vudu-faq-section').addClassName('hidden');
	// $('currentformat-tab').update('Your current platform');
	var itun = new Element('img', {	src :'images/common/logo_itunes.png',width :'64px',	height :'64px',	id :'itunes_logo'}).addClassName('tab');
	Event.observe(itun, 'load', function(event) {
		fixPNG(itun);
	});
	// $('currentformat-tab').insert(itun);

	if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
		fixPNG(itun);
	}
	/*
	 * selectedFormat = 'itunes'; setFormat('itunes');
	 * 
	 * $('itunes').setStyle({disabled:true}).addClassName('disabled');
	 * $('wmv').setStyle({disabled:false}).removeClassName('disabled');
	 * $('itunes-faq-section').removeClassName('hidden');
	 * if(!$('wmv-faq-section').hasClassName('hidden'))
	 * $('wmv-faq-section').addClassName('hidden');
	 * $('currentformat-tab').update('Your current platform'); var itun = new
	 * Element('img',{src:
	 * 'images/common/logo_itunes.png',width:'64px',height:'64px',id:'itunes_logo'}).addClassName('tab');
	 * Event.observe(itun, 'load', function(event){ fixPNG(itun); });
	 * $('currentformat-tab').insert(itun);
	 * 
	 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
	 * fixPNG(itun); }
	 */
}

function onChangedcManagerSupport() {
	selectedFormat = 'dcmanager';
	setFormat('dcmanager');

	$('dcmanager-faq-section').removeClassName('hidden');
	if (!$('wmv-faq-section').hasClassName('hidden'))
		$('wmv-faq-section').addClassName('hidden');
	if (!$('itunes-faq-section').hasClassName('hidden'))
		$('itunes-faq-section').addClassName('hidden');
	if (!$('dcmobile-faq-section').hasClassName('hidden'))
		$('dcmobile-faq-section').addClassName('hidden');
	if (!$('vudu-faq-section').hasClassName('hidden'))
		$('vudu-faq-section').addClassName('hidden');

}

function onChangedcMobileSupport() {
	selectedFormat = 'dcmobile';
	setFormat('dcmobile');

	$('dcmobile-faq-section').removeClassName('hidden');
	
	if (!$('wmv-faq-section').hasClassName('hidden'))
		$('wmv-faq-section').addClassName('hidden');
	if (!$('itunes-faq-section').hasClassName('hidden'))
		$('itunes-faq-section').addClassName('hidden');
	if (!$('dcmanager-faq-section').hasClassName('hidden'))
		$('dcmanager-faq-section').addClassName('hidden');
	if (!$('vudu-faq-section').hasClassName('hidden'))
		$('vudu-faq-section').addClassName('hidden');

}

function onChangeVuduSupport() {
	selectedFormat = 'vudu';
	setFormat('vudu');

	$('vudu-faq-section').removeClassName('hidden');
	
	if (!$('wmv-faq-section').hasClassName('hidden'))
		$('wmv-faq-section').addClassName('hidden');
	if (!$('itunes-faq-section').hasClassName('hidden'))
		$('itunes-faq-section').addClassName('hidden');
	if (!$('dcmanager-faq-section').hasClassName('hidden'))
		$('dcmanager-faq-section').addClassName('hidden');
	if (!$('dcmobile-faq-section').hasClassName('hidden'))
		$('dcmobile-faq-section').addClassName('hidden');
}

/**
 * This method shows the iTunes tab in support page.
 * 
 * @param itunesCategoryNum
 * @return
 */
function showItunesSupport(itunesCategoryNum) {

	if (itunesCategoryNum == 0) {
		$('itunes').hide();
		/*
		 * if($('itunesdiv') != null) { $('itunesdiv').hide();
		 * $('wmvdiv').setStyle({width:'155px'});
		 * $('wmv').setStyle({align:'center'}); }
		 */
		/*
		 * if($('changeformat-tab') != null) $('changeformat-tab').hide();
		 * $('currentformat-tab').update('Your current platform');//no change
		 * var wmp = new Element('img',{src:
		 * 'images/common/logo_wmp.png',width:'64px',height:'64px',border:'0',id:'wmp_logo'}).addClassName('tab');
		 * Event.observe(wmp, 'load', function(event){ fixPNG(wmp); });
		 * $('currentformat-tab').insert(wmp); if ((BrowserDetect.version >=
		 * 5.5) && (BrowserDetect.version < 7)) { fixPNG(wmp); }
		 */

	} else {
		/*
		 * // removed as of 3/29/2010
		 * $('itunes').setStyle({disabled:true}).addClassName('disabled');
		 * $('wmv').setStyle({disabled:false}).removeClassName('disabled');
		 * $('itunes-faq-section').removeClassName('hidden');
		 * if(!$('wmv-faq-section').hasClassName('hidden')){
		 * $('wmv-faq-section').addClassName('hidden');
		 * $('currentformat-tab').update('Your current platform'); var itun =
		 * new Element('img',{src:
		 * 'images/common/logo_itunes.png',width:'64px',height:'64px',id:'itunes_logo'}).addClassName('tab');
		 * Event.observe(itun, 'load', function(event){ fixPNG(itun); });
		 * $('currentformat-tab').insert(itun); if ((BrowserDetect.version >=
		 * 5.5) && (BrowserDetect.version < 7)) { fixPNG(itun); } }
		 */
	}
}

/**
 * This method shows the Windows tab in support page.
 * 
 * @param wmvCategoryNum
 * @return
 */
function showWMVSupport(wmvCategoryNum) {

	if (wmvCategoryNum == 0) {

		$('wmv').hide();
		/*
		 * if($('wmvdiv') != null) { $('wmvdiv').hide();
		 * $('itunesdiv').setStyle({width:'155px'});
		 * $('itunes').setStyle({align:'center'}); }
		 */
		/*
		 * if($('changeformat-tab') != null) $('changeformat-tab').hide();
		 * $('currentformat-tab').update('Your current platform'); //no change
		 * var itun = new Element('img',{src:
		 * 'images/common/logo_itunes.png',width:'64px',height:'64px',id:'itunes_logo'}).addClassName('tab');
		 * Event.observe(itun, 'load', function(event){ fixPNG(itun); });
		 * $('currentformat-tab').insert(itun); if ((BrowserDetect.version >=
		 * 5.5) && (BrowserDetect.version < 7)) { fixPNG(itun); }
		 */

	} else {
		/*
		 * //removed as of 3/29/2010
		 * $('wmv').setStyle({disabled:true}).addClassName('disabled');
		 * $('itunes').setStyle({disabled:false}).removeClassName('disabled');
		 * $('wmv-faq-section').removeClassName('hidden');
		 * if(!$('itunes-faq-section').hasClassName('hidden')){
		 * $('itunes-faq-section').addClassName('hidden');
		 * $('currentformat-tab').update('Your current platform'); var wmp = new
		 * Element('img',{src:
		 * 'images/common/logo_wmp.png',width:'64px',height:'64px',border:'0',id:'wmp_logo'}).addClassName('tab');
		 * Event.observe(wmp, 'load', function(event){ fixPNG(wmp); });
		 * $('currentformat-tab').insert(wmp);
		 * 
		 * if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
		 * fixPNG(wmp); } }
		 */
	}
}

/**
 * Build the Support Form section
 */
function buildSupportForm1() {

	log('buildSupportForm1 selected Lang: ' + SupportForm.language);

	// if the TitleMap is not loaded then load it
	if ((SupportForm.language == undefined || SupportForm.language != selectedLang)) {
		loadSupportForm();
	} else {

		selectedSection = "SupportForm";

		// sendInfoToOmniture(selectedSection);
		if (inApp == 'true' && inAppAuthCode != null) {
			buildHash("supportform-content&inapp=true&code=" + inAppAuthCode);

		} else {
			if (document.location.hash.include("inapp"))
				buildHash("supportform-content&inapp=true&code="
						+ authorizationCode);
			else
				buildHash("supportform-content");
			positionMainContent(selectedSection);
		}

		requiredInfoRedirect = "SupportForm";
		// build support form container
		var supportDiv = new Element('div', {
			id :'supportform-content',
			name :'supportform-content'
		});

		// build middle div
		var middleDiv = new Element('div', {
			id :'middle'
		}).addClassName('middle');

		var suppForm = new Element('form', {
			id :'csform'
		});
		var csEntry = new Element('div', {
			id :'cs-entry'
		});
		var headingDiv = new Element('div').addClassName('group');
		var heading = new Element('span', {
			id :'form-label'
		}).addClassName('txt-label').update(SupportForm.label);
		headingDiv.insert(heading);
		csEntry.insert(headingDiv);

		// build Support request Type(srt) group
		if (SupportForm.getTextLabel('srt') != '') {
			var srtDiv = new Element('div').addClassName('group');
			var srtLabel = new Element('span', {
				id :'srt-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var srtCombo = new Element('select', {
				id :'srt'
			});
			srtDiv.insert(srtLabel);
			srtLabel.insert(req);
			srtDiv.insert(srtCombo);
			csEntry.insert(srtDiv);
		}

		// build DVD Title group
		if (SupportForm.getTextLabel('title') != '') {
			var dvdTitleDiv = new Element('div').addClassName('group');
			var dvdTitleLabel = new Element('span', {
				id :'dvdtitle-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var dvdTitleCombo = new Element('select', {
				id :'dvdtitle'
			});
			dvdTitleDiv.insert(dvdTitleLabel);
			dvdTitleLabel.insert(req);
			dvdTitleDiv.insert(dvdTitleCombo);
			csEntry.insert(dvdTitleDiv);
		}
		// build...Do you have authorization code group
		if (SupportForm.getTextLabel('authradiolabel') != '') {
			var authDiv = new Element('div').addClassName('group');
			var authRadioLabel = new Element('span', {
				id :'authradiolabel'
			}).addClassName('radio-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			if (showAuthCode == "false") {
				var yesRadio = new Element('input', {
					type :'radio',
					name :'authradio',
					value :'true',
					id :'authYes'
				});
				var noRadio = new Element('input', {
					type :'radio',
					name :'authradio',
					value :'false',
					checked :'true',
					defaultChecked :'true',
					id :'authNo'
				});
			} else {
				var yesRadio = new Element('input', {
					type :'radio',
					name :'authradio',
					value :'true',
					defaultChecked :'true',
					checked :'true',
					id :'authYes'
				});
				var noRadio = new Element('input', {
					type :'radio',
					name :'authradio',
					value :'false',
					id :'authNo'
				});
			}
			var yesLabel = new Element('span', {
				id :'yesauth-label'
			}).update('Yes');
			var noLabel = new Element('span', {
				id :'noauth-label'
			}).update('No');
			authRadioLabel.insert(req);
			authDiv.insert(authRadioLabel);
			authDiv.insert(yesRadio);
			authDiv.insert(yesLabel);
			authDiv.insert(noRadio);
			authDiv.insert(noLabel);
			csEntry.insert(authDiv);
		}
		// build Authorization Code group
		if (SupportForm.getTextLabel('authcode') != '') {
			var authCodeDiv = new Element('div', {
				id :'authCodeDiv'
			}).addClassName('group');
			var authCodeLabel = new Element('span', {
				id :'authcode-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var authCodeCombo = new Element('input', {
				id :'authcode',
				type :'text'
			});
			var req = new Element('span').addClassName('required').update('*');
			authCodeLabel.insert(req);
			authCodeDiv.insert(authCodeLabel);
			authCodeDiv.insert(authCodeCombo);
			csEntry.insert(authCodeDiv);
		}

		// build Media Type group
		if (SupportForm.getTextLabel('mediatype') != '') {
			var mediaTypeDiv = new Element('div').addClassName('group');
			var mediaTypeLabel = new Element('span', {
				id :'mediatype-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var mediaTypeCombo = new Element('select', {
				id :'mediatype'
			});
			mediaTypeDiv.insert(mediaTypeLabel);
			mediaTypeLabel.insert(req);
			mediaTypeDiv.insert(mediaTypeCombo);
			csEntry.insert(mediaTypeDiv);
		}

		// build Operating System group
		if (SupportForm.getTextLabel('os') != '') {
			var osDiv = new Element('div').addClassName('group');
			var osLabel = new Element('span', {
				id :'os-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var osCombo = new Element('select', {
				id :'os'
			});
			osDiv.insert(osLabel);
			osLabel.insert(req);
			osDiv.insert(osCombo);
			csEntry.insert(osDiv);
		}

		// build Media Player group
		if (SupportForm.getTextLabel('wmp') != '') {
			var wmpDiv = new Element('div').addClassName('group');
			var wmpLabel = new Element('span', {
				id :'wmp-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var wmpCombo = new Element('select', {
				id :'wmp'
			});
			wmpDiv.insert(wmpLabel);
			wmpLabel.insert(req);
			wmpDiv.insert(wmpCombo);
			csEntry.insert(wmpDiv);
		}

		// build Portable Media Device Manufacturer(pmdm) group
		if (SupportForm.getTextLabel('pmdm') != '') {
			var pmdmDiv = new Element('div').addClassName('group');
			var pmdmLabel = new Element('span', {
				id :'pmdm-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var pmdmCombo = new Element('select', {
				id :'pmdm'
			});
			pmdmDiv.insert(pmdmLabel);
			pmdmLabel.insert(req);
			pmdmDiv.insert(pmdmCombo);
			// 3/30/2010 // needs lang support
			pmdmDiv
					.insert("&nbsp;&nbsp;<a href=\"#\" onclick=\"return openPhoneSelect()\">   Click here</a> if you don't see your phone");
			csEntry.insert(pmdmDiv);
		}

		// build Portable Media Device(pmd) group
		if (SupportForm.getTextLabel('pmd') != '') {
			var pmdDiv = new Element('div').addClassName('group');
			var pmdLabel = new Element('span', {
				id :'pmd-label'
			}).addClassName('dd-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var pmdCombo = new Element('select', {
				id :'pmd'
			});
			pmdDiv.insert(pmdLabel);
			pmdLabel.insert(req);
			pmdDiv.insert(pmdCombo);
			csEntry.insert(pmdDiv);
		}

		// build Are you using same computer....group
		if (SupportForm.getTextLabel('dccomplabel') != '') {
			var dcCompDiv = new Element('div').addClassName('group');
			var dcCompLabel = new Element('span', {
				id :'dccomplabel'
			}).addClassName('radio-label').update(SupportForm.label);
			var req = new Element('span').addClassName('required').update('*');
			var yesRadio = new Element('input', {
				type :'radio',
				name :'dccomp',
				value :'true',
				defaultChecked :'true',
				checked :'true'
			});
			var yesLabel = new Element('span', {
				id :'yesdcomp-label'
			}).update('Yes');
			var noRadio = new Element('input', {
				type :'radio',
				name :'dccomp',
				value :'false'
			});
			var noLabel = new Element('span', {
				id :'nodcomp-label'
			}).update('No');
			dcCompLabel.insert(req);
			dcCompDiv.insert(dcCompLabel);
			dcCompDiv.insert(yesRadio);
			dcCompDiv.insert(yesLabel);
			dcCompDiv.insert(noRadio);
			dcCompDiv.insert(noLabel);
			csEntry.insert(dcCompDiv);
		}

		// build required label
		if (SupportForm.getTextLabel('required') != '') {
			var reqDiv = new Element('div');
			var reqLabel = new Element('span', {
				id :'req-label'
			}).addClassName('txt-label required').update(SupportForm.label);
			reqDiv.insert(reqLabel);
			csEntry.insert(reqDiv);
		}

		// build next button
		if (SupportForm.getTextLabel('next') != '') {
			var nextDiv = new Element('div', {
				align :'center'
			});
			var nextLabel = new Element('input', {
				type :'button',
				id :'nextbutton',
				value :SupportForm.label
			});
			nextDiv.insert(nextLabel);
			csEntry.insert(nextDiv);
		}

		var faqContDiv = new Element('div', {
			id :'faq-content'
		}).addClassName('faq hidden');
		var faqPrevQNodeDiv = new Element('div', {
			id :'faq-prevqnode'
		});
		var arrowIcon = new Element('span').addClassName('arrow-icon');
		var faqPrevQNodeLabel = new Element('span', {
			id :'faq-prevqnode-label'
		}).update('PREVIOUS FAQ...');

		faqPrevQNodeDiv.insert(arrowIcon);
		faqPrevQNodeDiv.insert(faqPrevQNodeLabel);
		faqContDiv.insert(faqPrevQNodeDiv);

		// build faq question header
		var faqQuesHeaderDiv = new Element('div', {
			id :'faq-question-header'
		}).update('QUESTION:');
		faqContDiv.insert(faqQuesHeaderDiv);

		// build faq question container
		var faqQuesDiv = new Element('div', {
			id :'faq-question'
		}).update('[FAQ question goes here]');
		faqContDiv.insert(faqQuesDiv);

		// build faq answer header
		var faqAnsHeaderDiv = new Element('div', {
			id :'faq-answer-header'
		}).update('ANSWER:');
		faqContDiv.insert(faqAnsHeaderDiv);

		// build faq answer container
		var faqAnsDiv = new Element('div', {
			id :'faq-answer'
		}).update('[FAQ answer goes here]');
		faqContDiv.insert(faqAnsDiv);

		// build related faq questions header
		var faqRelQuesHeaderDiv = new Element('div', {
			id :'faq-qnodes-header'
		}).update('RELATED QUESTIONS:');
		faqContDiv.insert(faqRelQuesHeaderDiv);

		// build related faq questions container
		var faqRelQuesDiv = new Element('div', {
			id :'faq-qnodes'
		});
		faqContDiv.insert(faqRelQuesDiv);

		var faqPrevQNodeDiv = new Element('div', {
			id :'faq-prevqnode1'
		});
		var arrowIcon = new Element('span').addClassName('arrow-icon');
		var faqPrevQNodeLabel = new Element('span', {
			id :'faq-prevqnode-label1'
		}).update('PREVIOUS FAQ...');

		faqPrevQNodeDiv.insert(arrowIcon);
		faqPrevQNodeDiv.insert(faqPrevQNodeLabel);
		faqContDiv.insert(faqPrevQNodeDiv);

		suppForm.insert(faqContDiv);

		// build faq resolve section
		var faqResolveDiv = new Element('div', {
			id :'faq-resolve'
		}).addClassName('hidden');
		var faqResolveLabel = new Element('div', {
			id :'resolve-label'
		}).update('Did this information help resolve your problem?');
		var buttonDiv = new Element('div');
		var yesButton = new Element('input', {
			type :'button',
			id :'yesbutton',
			value :'Yes'
		});
		var noButton = new Element('input', {
			type :'button',
			id :'nobuttonfaq',
			value :'No'
		});
		buttonDiv.insert(yesButton);
		buttonDiv.insert(noButton);
		faqResolveDiv.insert(faqResolveLabel);
		faqResolveDiv.insert(buttonDiv);
		suppForm.insert(faqResolveDiv);

		// build thankyou section
		var thankUDiv = new Element('div', {
			id :'cs-thankyou'
		}).addClassName('hidden');
		var thankULabel = new Element('div', {
			id :'thankyou-label'
		}).update('Thank you for using the support site');
		thankUDiv.insert(thankULabel);

		var csReqDiv = new Element('div', {
			id :'cs-request'
		}).addClassName('hidden');

		// build first name
		var fNameDiv = new Element('div').addClassName('group');
		var fNameLabel = new Element('span', {
			id :'firstname-label'
		}).addClassName('dd-label').update('First Name:');
		var req = new Element('span').addClassName('required').update('*');
		var fName = new Element('input', {
			type :'text',
			id :'firstname'
		});
		fNameLabel.insert(req);
		fNameDiv.insert(fNameLabel);
		fNameDiv.insert(fName);

		// build last name
		var lNameDiv = new Element('div').addClassName('group');
		var lNameLabel = new Element('span', {
			id :'lastname-label'
		}).addClassName('dd-label').update('Last Name:');
		var lreq = new Element('span').addClassName('required').update('*');
		var lName = new Element('input', {
			type :'text',
			id :'lastname'
		});
		lNameLabel.insert(lreq);
		lNameDiv.insert(lNameLabel);
		lNameDiv.insert(lName);

		// build email address
		var emailDiv = new Element('div').addClassName('group');
		var emailLabel = new Element('span', {
			id :'email-label'
		}).addClassName('dd-label').update('Email Address:');
		var req = new Element('span').addClassName('required').update('*');
		var email = new Element('input', {
			type :'text',
			id :'email'
		});
		emailLabel.insert(req);
		emailDiv.insert(emailLabel);
		emailDiv.insert(email);

		// build comments and questions
		var commentsDiv = new Element('div').addClassName('group');
		var commentsLabel = new Element('span', {
			id :'comments-label'
		}).addClassName('dd-label').update('First Name:');
		var req = new Element('span').addClassName('required').update('*');
		var comments = new Element('textarea', {
			id :'comments',
			rows :'3',
			cols :'17',
			wrap :'soft'
		}).setStyle( {
			overflow :'auto'
		});// .setStyle({height:'40px','overflow-y':'auto',
			// 'overflow-x':'hidden'});
		commentsLabel.insert(req);
		commentsDiv.insert(commentsLabel);
		commentsDiv.insert(comments);

		// build required label
		var reqDiv = new Element('div').addClassName('group');
		var reqLabel2 = new Element('span', {
			id :'req-label2'
		}).addClassName('txt-label required').update('*required');
		reqDiv.insert(reqLabel2);

		// build next button
		var submitDiv = new Element('div', {
			align :'center'
		}).addClassName('group');
		var submitLabel = new Element('input', {
			type :'button',
			id :'submitrequestbutton',
			value :'Submit'
		});
		submitDiv.insert(submitLabel);

		var errorDiv = new Element('div', {
			align :'center'
		}).addClassName('group');
		var error = new Element('div', {
			id :'cs-error'
		}).addClassName('required');
		errorDiv.insert(error);

		csReqDiv.insert(fNameDiv);
		csReqDiv.insert(lNameDiv);
		csReqDiv.insert(emailDiv);
		csReqDiv.insert(commentsDiv);
		csReqDiv.insert(reqDiv);
		csReqDiv.insert(submitDiv);
		csReqDiv.insert(errorDiv);

		suppForm.insert(csReqDiv);
		suppForm.insert(thankUDiv);
		suppForm.insert(csEntry);
		supportDiv.insert(middleDiv);
		middleDiv.insert(suppForm);
		// $('main-content').update(supportDiv);

		if (inApp == 'true') {
			// $('bounding-area').update($('main-content'));
			var body = document.getElementsByTagName("body");
			// body[0].style.backgroundColor ="transparent";
			// /$('bounding-area').update(supportDiv);
			// /$('bounding-area').setStyle({width:"540px",height:"370px"});
			// /$('copyright').update();
			// /$('anchor').update();

			$('main-content').update(supportDiv);
			buildLanguageSelector(SupportForm);

		} else {
			inApp = null;
			$('main-content').update(supportDiv);
			buildLanguageSelector(SupportForm);
		}
		buildSupportForm();
		clearCountrySelector();
		clearUpdates();
		buildStoredInfo();
		buildHeader();
		buildFooter();
		buildSectionTitle(SupportForm);
		if ($('feedback-button') != null)
			$('feedback-button').addClassName('sectionselect');
	}
}

/**
 * Displays the Support Form
 */
function loadSupportForm() {
	log('WARNING: Support Form not built because selectedSource is ' + selectedSource);

	if (selectedSource == false) {
		buildLandingPage();
		return;
	}

	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';
	SupportForm.loadXML("data/supportform_" + selectedLang + ".xml");

	log('localize support form to ' + selectedLang
			+ ", SupportForm.language = " + SupportForm.language);
}

/**
 * Displays the Landing Page
 */
function loadLandingPage() {
	if (selectedLang == null || selectedLang == '' || selectedLang == undefined)
		selectedLang = 'en';

	LandingPage.loadXML("data/landingpage_en.xml");
	buildLandingPage();
	log('localize Landing Page to ' + selectedLang
			+ ", LandingPage.language = " + LandingPage.language);
}

/**
 * Displays the Home section
 */
function loadHome() {

	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';

	if (selectedSource == false) {
		buildLandingPage();
	} else if (selectedSource.include('DC')) {
		Home.loadXML("data/homeDC_" + selectedLang + ".xml");
	} else {
		Home.loadXML("data/homeEC_" + selectedLang + ".xml");
	}

	TopQuestionsHome.loadXML("data/topQuestions.xml");

	log('localize Home page to ' + selectedLang + ", Home.language = "
			+ Home.language);
}

/**
 * Displays the PIDHome questions
 */
function loadPIDHome() {

	PIDHome.loadXML("data/homePID.xml");

}

/**
 * Displays the Getting Started section
 */
function loadGettingStarted() {

	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';
	if (selectedSource == false || selectedTitle == '') {
		buildLandingPage();
	} else
		GettingStarted.loadXML("data/gettingstarted_" + selectedLang + ".xml");

	log('localize Getting Started to ' + selectedLang
			+ ", GettingStarted.language = " + GettingStarted.language);
}

/**
 * Displays the Feedback Form section
 */
function loadFeedbackForm() {
	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';

	// if(document.location.hash.include("inapp"))
	// {FeedbackForm.loadXML("data/feedbackform_" + selectedLang + ".xml");}
	if (selectedSource == false || selectedTitle == '')
		buildLandingPage();
	else
		FeedbackForm.loadXML("data/feedbackform_" + selectedLang + ".xml");
	log('localize FeedbackForm to ' + selectedLang
			+ ", FeedbackForm.language = " + FeedbackForm.language);
}

/**
 * Displays the Terms of Use section
 */
function loadTermsOfUse() {
	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';
	if (selectedSource == false && selectedCountry == false)
		buildLandingPage();
	else {
		// alert(selectedCountry);
		TermsOfUse.loadXML("data/terms_" + selectedCountry + ".xml");
		log('localize TermsOfUse to ' + selectedLang
				+ ", TermsOfUse.language = " + TermsOfUse.language);
	}
}

/**
 * Displays the Privacy Policy section
 */
function loadPrivacyPolicy() {
	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';
	if (selectedSource == false && selectedCountry == false)
		buildLandingPage();
	else
		PrivacyPolicy.loadXML("data/privacy_" + selectedCountry + ".xml");
	log('localize PrivacyPolicy to ' + selectedLang
			+ ", PrivacyPolicy.language = " + PrivacyPolicy.language);
}

function loadSupportFormEC() {
	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';
	if (selectedSource == false)
		buildLandingPage();
	else
		SupportFormEC.loadXML("data/supportformEC_.xml");
	log('localize SupportFormEC to ' + selectedLang
			+ ", SupportFormEC.language = " + SupportFormEC.language);
}

/**
 * Displays the Support section
 */
function loadSupport() {
	if (selectedLang == null || selectedLang == '')
		selectedLang = 'en';
	if (selectedSource == false || selectedCountry == false	|| selectedTitle == '')
		buildLandingPage();
	if (selectedLang == 'no')
		Support.loadXML("/dvdsupport/stellent/support.jsp?language=nn&source="	+ selectedSource);
	if (selectedLang == 'es-mx')
		Support.loadXML("/dvdsupport/stellent/support.jsp?language=el&source="+ selectedSource);
	else
	Support.loadXML("/dvdsupport/stellent/support.jsp?language="+ selectedLang + '&source=' + selectedSource);
	// Support.loadXML("mydata/testingFAQ.xml");
	log('localize Support to ' + selectedLang + ", Support.language = "	+ Support.language);
}

/**
 * Builds the Support Form
 */
function buildSupportForm() {

	var ref = this;
	log('build support form' + showAuthCode);

	selectedSection = "SupportForm";

	if (isBrowserAcceptable()) {
		try {
			wmpversion = PlayerSDKVersion();
		} catch (e) {
			wmpversion = "corrupt DRM store";
		}
		try {
			securityversion = SecurityComponentUpgrade();
		} catch (e) {
			securityversion = "corrupt DRM store";
		}
	}
	var requiredMark = new Element('span').update('*').addClassName('required');

	$('form-label').update(SupportForm.label)

	// localize labels
	if ($('dvdtitle-label') != null)
		$('dvdtitle-label').update(SupportForm.getTextLabel('title')).insert(
				new Element('span').update('*').addClassName('required'));
	if ($('authradiolabel') != null)
		$('authradiolabel').update(SupportForm.getTextLabel('authradiolabel'))
				.insert(
						new Element('span').update('*')
								.addClassName('required'));
	if ($('authcode-label') != null)
		$('authcode-label').update(SupportForm.getTextLabel('authcode'))
				.insert(
						new Element('span').update('*')
								.addClassName('required'));
	if ($('mediatype-label') != null)
		$('mediatype-label').update(SupportForm.getTextLabel('mediatype'))
				.insert(
						new Element('span').update('*')
								.addClassName('required'));
	if ($('os-label') != null)
		$('os-label').update(SupportForm.getTextLabel('os')).insert(
				new Element('span').update('*').addClassName('required'));
	if ($('wmp-label') != null)
		$('wmp-label').update(SupportForm.getTextLabel('wmp')).insert(
				new Element('span').update('*').addClassName('required'));
	$('pmdm-label').update(SupportForm.getTextLabel('pmdm'));
	if ($('pmd-label') != null)
		$('pmd-label').update(SupportForm.getTextLabel('pmd'));
	if ($('srt-label') != null)
		$('srt-label').update(SupportForm.getTextLabel('srt')).insert(
				new Element('span').update('*').addClassName('required'));
	if ($('dccomplabel') != null)
		$('dccomplabel').update(SupportForm.getTextLabel('dccomplabel'))
				.insert(
						new Element('span').update('*')
								.addClassName('required'));
	if ($('nextbutton') != null)
		$('nextbutton').value = SupportForm.getTextLabel('next');
	if ($('yesdcomp-label') != null)
		$('yesdcomp-label').update(SupportForm.getTextLabel('yesbutton'));
	if ($('yesauth-label') != null)
		$('yesauth-label').update(SupportForm.getTextLabel('yesbutton'));
	if ($('yesbutton') != null)
		$('yesbutton').value = SupportForm.getTextLabel('yesbutton');

	if ($('nodcomp-label') != null)
		$('nodcomp-label').update(SupportForm.getTextLabel('nobutton'));
	if ($('noauth-label') != null)
		$('noauth-label').update(SupportForm.getTextLabel('nobutton'));
	if ($('nobutton') != null)
		$('nobutton').value = SupportForm.getTextLabel('nobutton');
	if ($('nobuttonfaq') != null)
		$('nobuttonfaq').value = SupportForm.getTextLabel('nobuttonfaq');

	if ($('req-label') != null)
		$('req-label').update(SupportForm.getTextLabel('required'));
	if ($('req-label2') != null)
		$('req-label2').update(SupportForm.getTextLabel('required'));

	if ($('firstname-label') != null)
		$('firstname-label').update(SupportForm.getTextLabel('fname')).insert(
				new Element('span').update('*').addClassName('required'));
	if ($('lastname-label') != null)
		$('lastname-label').update(SupportForm.getTextLabel('lname')).insert(
				new Element('span').update('*').addClassName('required'));
	if ($('email-label') != null)
		$('email-label').update(SupportForm.getTextLabel('email')).insert(
				new Element('span').update('*').addClassName('required'));
	if ($('comments-label') != null)
		$('comments-label').update(SupportForm.getTextLabel('comments'))
				.insert(
						new Element('span').update('*')
								.addClassName('required'));
	if ($('submitrequestbutton') != null)
		$('submitrequestbutton').value = SupportForm.getTextLabel('submit');

	$('faq-answer-header').update(SupportForm.getTextLabel('answer'));
	$('faq-question-header').update(SupportForm.getTextLabel('question'));
	$('faq-qnodes-header').update(SupportForm.getTextLabel('relatedquestion'));
	$('faq-prevqnode-label').update(SupportForm.getTextLabel('previousfaq'));
	$('faq-prevqnode-label1').update(SupportForm.getTextLabel('previousfaq'));

	buildTitleMap();

	log('build support form: auth code');

	if (showAuthCode == "false") {
		$('authCodeDiv').style.display = 'none';
	}

	Event.observe($('authYes'), 'click', function() {
		if ($('authCodeDiv') != null) {
			$('authCodeDiv').style.display = 'block';
		}
	});
	Event.observe($('authNo'), 'click', function() {
		if ($('authCodeDiv') != null) {
			$('authCodeDiv').style.display = 'none';
		}
	});

	if ($('authcode') != null) {
		if (inAppAuthCode != null && inApp == 'true')
			$('authcode').value = inAppAuthCode;
		// authorizationCode=inAppAuthCode;
		inAppAuthCode = null;
	}

	if (authorizationCode != '' && authorizationCode != null) {
		$('authcode').value = authorizationCode;
	}

	if ($('dvdtitle') != null) {
		if ((selectedTitle != null && inApp == 'true')
				|| (selectedTitle != null && document.location.hash
						.include("inapp"))) {
			if (BrowserDetect.browser == "Explorer") {
				$('dvdtitle').update();
				var dvdbox = document.getElementById('dvdtitle');
				var dvdOpt = document.createElement('option');
				dvdOpt.text = getDiscTitle(selectedTitle) + " ("
						+ getDiscEdition(selectedTitle) + ")";
				// dvdOpt.text = 'Testing update';
				dvdOpt.value = selectedTitle;
				dvdbox.add(dvdOpt);

			} else {
				$('dvdtitle').update();
				$('dvdtitle').update(
						new Element('option', {
							value :selectedTitle
						}).update(getDiscTitle(selectedTitle) + " ("
								+ getDiscEdition(selectedTitle) + ")"));
			}
		}
	}

	log('build support form: media type');
	$('mediatype').observe('change', function() {
		this.removeClassName('highlight');
	});
	log('build support form: os');
	// populate os list
	if ($('os') != null) {
		if (BrowserDetect.browser == "Explorer") {
			var osbox = document.getElementById('os');
			var osOpt = document.createElement('option');
			osOpt.text = Data.selectlabel[selectedLang].label;
			osOpt.value = '';
			osbox.add(osOpt);

		} else
			$('os').update(
					new Element('option')
							.update(Data.selectlabel[selectedLang].label));
		var isOSSelected = false;
		Data.os.each( function(item) {
			// preselect the user's current os
				if (!isOSSelected
						&& ((navigator.userAgent.include('Windows NT 5.1') && item
								.include('XP'))
								|| (navigator.userAgent
										.include('Windows NT 6.0') && item
										.include('Vista'))
								|| (navigator.userAgent
										.include('Windows NT 6.1') && item
										.include('7')) || (navigator.userAgent
								.include('Mac') && item.include('Mac')))) {
					isOSSelected = true;
					$('os').insert(new Element('option', {
						selected :'true'
					}).update(item));
				} else {
					$('os').insert(new Element('option').update(item));
				}
			});
		$('os').insert(
				new Element('option')
						.insert(Data.otherlabel[selectedLang].label));
		$('os').observe('change', function() {
			this.removeClassName('highlight');
		});
	}

	log('build support form: windows media player');
	// populate windows media player
	if ($('wmp') != null && $F('mediatype') != null
			&& $F('os') != Data.selectlabel[selectedLang].label
			&& $F('mediatype') != Data.selectlabel[selectedLang].label) {
		updateMediaPlayer();
		$('os').observe('change', function() {
			updateMediaPlayer();
		});
		$('mediatype').observe('change', function() {
			updateMediaPlayer();
		});

	}

	/*
	 * deep link without discID support $F('mediatype') will be null preventing
	 * required field media player from being updated so manually insert Other
	 * so that users can submit the form
	 */
	if ($F('mediatype') == null) {
		$('wmp').insert(new Element('option', {
			selected :'true'
		}).update('Windows Media'));
		$('wmp').insert(new Element('option', {
			selected :'true'
		}).update('iTunes'));
		$('wmp').insert(new Element('option', {
			selected :'true'
		}).update('Other'));
	}

	log('build support form: pmdm');
	// populate portable media device manufacturer
	if ($('pmdm') != null) {
		if (BrowserDetect.browser == "Explorer") {
			var pmdmbox = document.getElementById('pmdm');
			var pmdmOpt = document.createElement('option');
			pmdmOpt.text = Data.selectlabel[selectedLang].label;
			pmdmOpt.value = '';
			pmdmbox.add(pmdmOpt);

		} else
			$('pmdm').update(
					new Element('option')
							.update(Data.selectlabel[selectedLang].label));
		Data.pmdm.each( function(item) {
			$('pmdm').insert(new Element('option').update(item.manufacturer));
			// get the first option
			});
		$('pmdm').insert(
				new Element('option')
						.insert(Data.otherlabel[selectedLang].label));
		$('pmdm').observe('change', function() {
			this.removeClassName('highlight');
		});
	}

	// change the device list
	if ($('pmdm') != null && $('pmd') != null) {
		$('pmd').update();
		$('pmdm')
				.observe(
						'change',
						function() {
							$('pmd').update();
							Data.pmdm.each( function(item) {
								if (item.manufacturer == $F('pmdm')) {
									item.devices.each( function(subitem) {
										$('pmd').insert(
												new Element('option')
														.update(subitem));
									});
									return false;
								}
							});

							// alert($F('pmdm') +" "+ incallBack($F('pmdm')) );
							if ($F('pmdm') == findPhoneManufacturer($F('pmdm'))) {
								$('pmd').update();

								for ( var j = 0; phoneArray.length; j++) {
									// alert(phoneArray[0].cns);
									if ($F('pmdm') == phoneArray[j].cns) {
										// alert("in here"+phoneArray[j].pmodel
										// );
										$('pmd')
												.insert(
														new Element('option')
																.update(phoneArray[j].pmodel));
										break;
									}
								}

							}

							$('pmd')
									.insert(
											new Element('option')
													.insert(Data.otherlabel[selectedLang].label));

							$('pmd').setStyle( {
								width :"auto"
							});
							log('build support form: pmd');
						});
	}

	log('build support form: srt ' + selectedLang);
	// get support request type

	if ($('srt') != null) {
		if (BrowserDetect.browser == "Explorer") {
			var srtbox = document.getElementById('srt');
			var firstOpt = document.createElement('option');
			firstOpt.text = Data.selectlabel[selectedLang].label;
			firstOpt.value = Data.selectlabel[selectedLang].label;
			srtbox.add(firstOpt);
		} else {
			$('srt').update(
					new Element('option')
							.update(Data.selectlabel[selectedLang].label));
		}
		Data.srt[selectedLang].selections.each( function(item) {
			$('srt').insert(new Element('option', {
				value :item.id
			}).update(item.label));
		});
		$('srt').observe('change', function() {
			this.removeClassName('highlight');
		});

	}

	// next button
	if ($('nextbutton') != null) {
		$('nextbutton').observe('click', checkForm);

	}

	// previous button
	if ($('faq-prevqnode') != null) {
		$('faq-prevqnode').observe('click', function() {
			// if(faqCounter > 0)
				// faqCounter = faqCounter-1;
				showPreviousFAQ();
			});
	}

	// previous button
	if ($('faq-prevqnode1') != null) {
		$('faq-prevqnode1').observe('click', function() {
			// if(faqCounter > 0)
				// faqCounter = faqCounter-1;
				showPreviousFAQ();
			});
	}

	// yes button
	if ($('yesbutton') != null) {
		$('yesbutton').observe('click', function() {
			buildThankYou(1);
		});
	}

	// no button
	if ($('nobuttonfaq') != null) {
		$('nobuttonfaq').observe('click', buildRequestForm);

	}

	// clear first name
	if ($('firstname') != null) {
		$('firstname').observe('keypress', function() {
			this.removeClassName('highlight');
			$('cs-error').update();
		});
	}
	// clear error field
	if ($('email') != null) {
		$('email').observe('keypress', function() {
			this.removeClassName('highlight');
			$('cs-error').update();
		});
	}

	if ($('comments') != null) {
		$('comments').observe('keypress', function() {
			this.removeClassName('highlight');
			$('cs-error').update();
		});
	}

	// submit reqest form
	if ($('submitrequestbutton') != null) {
		$('submitrequestbutton').observe('click', submitRequestForm);
	}

	if ($('cs-entry') != null) {
		$('cs-entry').show();
	}

	log('building support form completed');
	removeLoadingPopup();

	// $('wmp').update(new Element('option', {selected:
	// 'true'}).update('Other'));
}

/**
 * This method shows the previous FAQ (DCAIRS)
 * 
 * @return
 */
function showPreviousFAQ() {
	// remove the last faq
	FAQ.list.pop();

	log("FAQ.list.length = " + FAQ.list.length);

	// show the form if there aren't any more FAQ to display
	if (FAQ.list.length == 0) {
		$('cs-entry').show();
		$('faq-content').addClassName('hidden');
		$('faq-resolve').addClassName('hidden');
		if (inApp != 'true')
			buildLanguageSelector(SupportForm);
	} else {
		buildFAQ();
	}
}

function updateMediaPlayer() {
	if (BrowserDetect.browser == "Explorer") {
		var wmpbox = document.getElementById('wmp');
		// var wmpOpt = document.createElement('option');
	}
	$('wmp').update();
	var mediaType = $F('mediatype').toLowerCase();
	var os = $F('os').toLowerCase();
	Data.wmp.each( function(item) {
		if (mediaType.include("wmv")) {
			if (os.include("xp")) {
				if ((wmpversion.include("10") && item.include("10"))
						|| (wmpversion.include("11") && item.include("11"))
						|| (wmpversion.include("12") && item.include("12"))) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt1 = document.createElement('option');
						wmpOpt1.text = item;
						wmpbox.add(wmpOpt1);
					} else
						$('wmp').insert(new Element('option', {
							selected :'true'
						}).update(item));
				} else if ((item.include("10")) || (item.include("11"))
						|| (item.include("12"))) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt2 = document.createElement('option');
						wmpOpt2.text = item;
						wmpbox.add(wmpOpt2);
					} else
						$('wmp').insert(new Element('option').update(item));
				}
			} else if (os.include("vista")) {
				if ((wmpversion.include("11") && item.include("11"))
						|| (wmpversion.include("12") && item.include("12"))) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt3 = document.createElement('option');
						wmpOpt3.text = item;
						wmpbox.add(wmpOpt3);
					} else
						$('wmp').insert(new Element('option', {
							selected :'true'
						}).update(item));
				} else if ((item.include("11")) || (item.include("12"))) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt4 = document.createElement('option');
						wmpOpt4.text = item;
						wmpbox.add(wmpOpt4);
					} else
						$('wmp').insert(new Element('option').update(item));
				}
			} else if (os.include("7")) {
				if ((wmpversion.include("11") && item.include("11"))
						|| (wmpversion.include("12") && item.include("12"))) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt3 = document.createElement('option');
						wmpOpt3.text = item;
						wmpbox.add(wmpOpt3);
					} else
						$('wmp').insert(new Element('option', {
							selected :'true'
						}).update(item));
				} else if ((item.include("11")) || (item.include("12"))) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt4 = document.createElement('option');
						wmpOpt4.text = item;
						wmpbox.add(wmpOpt4);
					} else
						$('wmp').insert(new Element('option').update(item));
				}
			}
		} else if (mediaType.include("itunes")) {
			if (os.include("windows")) {
				if (item.include("7.6") || item.include("7.5")) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt5 = document.createElement('option');
						wmpOpt5.text = item;
						wmpbox.add(wmpOpt5);
					} else
						$('wmp').insert(new Element('option').update(item));
				}
			} else if (os.include("mac")) {
				if (item.include("7.6") || item.include("7.5")) {
					if (BrowserDetect.browser == "Explorer") {
						var wmpOpt6 = document.createElement('option');
						wmpOpt6.text = item;
						wmpbox.add(wmpOpt6);
					} else
						$('wmp').insert(new Element('option').update(item));
				}
			}
		}
		if (item.include("other")) {
			if (BrowserDetect.browser == "Explorer") {
				var wmpOpt7 = document.createElement('option');
				wmpOpt7.text = item;
				wmpbox.add(wmpOpt7);
			} else
				$('wmp').insert(new Element('option').update(item));
		}
	});
	if (BrowserDetect.browser == "Explorer") {
		var wmpOpt8 = document.createElement('option');
		wmpOpt8.text = Data.otherlabel[selectedLang].label;
		wmpbox.add(wmpOpt8);
	} else
		$('wmp').insert(
				new Element('option')
						.insert(Data.otherlabel[selectedLang].label));

	$('wmp').observe('change', function() {
		this.removeClassName('highlight');
	});

}

/**
 * Builds form element from item
 */
function buildForm(item) {

	if (item.formtype.toLowerCase() == "text") {

		var label = new Element('div').addClassName('txt-label').update(
				item.label);

		if (item.id != undefined)
			label.addClassName(item.id);

	} else if (item.formtype.toLowerCase() == "dropdown") {
		var label = new Element('div').addClassName('dd-label').update(
				item.label);
		var req = new Element('span', {
			id :'required'
		}).addClassName('required').update('*');
		label.insert(req);

		if (item.id != undefined) {
			var input = new Element('select', {
				id :item.id
			}).addClassName('edit-title-combo');
		} else {
			var input = new Element('select');
		}

		if (item.id == "title") {
			input.insert(new Element('option')
					.update(Data.selectlabel[selectedLang].label));
			// populate title dropdown with movies from title map
			TitleMap.list.each( function(item) {
				if (item.language == selectedLang) {
					var sel = new Element('option', {
						value :item.title
					}).update(item.title);
					input.insert(sel);
				}
			});
		} else if (item.id == "pmdm") {
			// populate title dropdown with movies from title map
			Data.pmdm.each( function(item) {
				var sel = new Element('option').update(item.manufacturer);
				input.insert(sel);

			});

		} else if (item.id == "mediatype") {
			// populate title dropdown with movies from title map
			Data.mediatype.each( function(item) {

				var sel = new Element('option').update(item);
				input.insert(sel);

			});
		} else if (item.id == "os") {
			// populate title dropdown with movies from title map
			Data.os.each( function(item) {
				var sel = new Element('option').update(item);
				input.insert(sel);
			});
		} else {
			item.selection.each( function(option) {
				var sel = new Element('option').update(option);
				input.insert(sel);

			});
		}
	} else if (item.formtype.toLowerCase() == "multibox") {
		var label = new Element('div').addClassName('mb-label').update(
				item.label);

		var input = new Element('input', {
			type :'text'
		});

	} else if (item.formtype.toLowerCase() == "textarea") {
		var label = new Element('div').addClassName('ta-label').update(
				item.label);

		if (item.id != undefined) {
			var input = new Element('textarea', {
				id :item.id,
				rows :'5',
				cols :'50'
			});
		} else {
			var input = new Element('textarea', {
				rows :'5',
				cols :'50'
			});

		}

	} else if (item.formtype.toLowerCase() == "submit") {
		var input = new Element('input', {
			type :'submit',
			value :item.label
		}).addClassName('submit').wrap('div', {
			align :'center'
		});

	} else if (item.formtype.toLowerCase() == "reset") {
		var input = new Element('input', {
			type :'reset',
			value :item.label
		}).addClassName('reset').wrap('div', {
			align :'center'
		});

	} else if (item.formtype.toLowerCase() == "button") {
		var input = new Element('input', {
			type :'button',
			value :item.label
		}).addClassName('button').wrap('div', {
			align :'center'
		});

	}
	return new Element('div').addClassName('group').insert(label).insert(input);

}

/**
 * Check form before loading FAQ
 */
function checkForm() {
	log("checkForm");
	var ref = this;

	if ($F('dvdtitle') == Data.selectlabel[selectedLang].label
			|| $F('dvdtitle') == null) {
		$('dvdtitle').focus();
		$('dvdtitle').addClassName('highlight');
		if (selectedLang == "ja" && (BrowserDetect.browser == "Explorer"))
			modalWin(Data.requesterror[selectedLang].fillrequiredfields);
		else
			alert(Data.requesterror[selectedLang].fillrequiredfields);

	} else if ($F('mediatype') == Data.selectlabel[selectedLang].label
			|| $F('mediatype') == null) {
		$('mediatype').focus();
		$('mediatype').addClassName('highlight');
		if (selectedLang == "ja" && (BrowserDetect.browser == "Explorer"))
			modalWin(Data.requesterror[selectedLang].fillrequiredfields);
		else
			alert(Data.requesterror[selectedLang].fillrequiredfields);

	} else if ($F('os') == Data.selectlabel[selectedLang].label
			|| $F('os') == null) {
		$('os').focus();
		$('os').addClassName('highlight');
		if (selectedLang == "ja" && (BrowserDetect.browser == "Explorer"))
			modalWin(Data.requesterror[selectedLang].fillrequiredfields);
		else
			alert(Data.requesterror[selectedLang].fillrequiredfields);

	} else if ($F('wmp') == Data.selectlabel[selectedLang].label
			|| $F('wmp') == null) {
		$('wmp').focus();
		$('wmp').addClassName('highlight');
		if (selectedLang == "ja" && (BrowserDetect.browser == "Explorer"))
			modalWin(Data.requesterror[selectedLang].fillrequiredfields);
		else
			alert(Data.requesterror[selectedLang].fillrequiredfields);

	} else if ($F('srt') == Data.selectlabel[selectedLang].label
			|| $F('srt') == null) {
		$('srt').focus();
		$('srt').addClassName('highlight');
		if (selectedLang == "ja" && (BrowserDetect.browser == "Explorer"))
			modalWin(Data.requesterror[selectedLang].fillrequiredfields);
		else
			alert(Data.requesterror[selectedLang].fillrequiredfields);

	} else if ($('authCodeDiv').style.display != 'none' && $F('authcode') == '') {
		$('authcode').focus();
		$('authcode').addClassName('highlight');
		if (selectedLang == "ja" && (BrowserDetect.browser == "Explorer"))
			modalWin(Data.requesterror[selectedLang].fillrequiredfields);
		else
			alert(Data.requesterror[selectedLang].fillrequiredfields);

	} else {
		// faqCounter = 0;
		setTitle($F('dvdtitle'));
		// send info to omniture
		var omniVars = new Object();
		var formatOmniture = '';
		omniVars.pageName = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": DCAIRS";
		omniVars.channel = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": DCAIRS";
		omniVars.prop1 = "DVD Support: " + selectedCountry + "-" + selectedLang
				+ ": DCAIRS";
		omniVars.prop3 = "DVD Support: " + selectedCountry + "-" + selectedLang
				+ ": " + getDiscTitle($F('dvdtitle')) + ": "
				+ getDiscEdition($F('dvdtitle'));
		omniVars.prop26 = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + getDiscSource($F('dvdtitle'));
		if (getDiscFormat(selectedTitle, 'WMV') != '') {
			if (getDiscFormat(selectedTitle, 'iTunes') != '') {
				formatOmniture = getDiscFormat(selectedTitle, 'WMV') + " and "
						+ getDiscFormat(selectedTitle, 'iTunes');
			} else {
				formatOmniture = getDiscFormat(selectedTitle, 'WMV');
			}
		} else {
			if (getDiscFormat(selectedTitle, 'iTunes') != '') {
				formatOmniture = getDiscFormat(selectedTitle, 'iTunes');
			}
		}
		omniVars.prop27 = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + $F('mediatype');
		omniVars.prop28 = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + $F('os') + " | " + $F('wmp') + " | "
				+ $F('pmdm') + " | " + $F('pmd') + " | " + $F('srt');
		omniVars.prop29 = "DVD Support: " + selectedCountry + "-"
				+ selectedLang + ": " + $F('srt');

		// send info to omniture
		if (BrowserDetect.browser == "Explorer") {
			omniVars.prop30 = navigator.userAgent;
			omniVars.prop31 = ref.wmpversion;
			omniVars.prop32 = ref.securityversion;
		}
		doOmnitureTrackData(omniVars);
		// var vendor = TitleMap.getVendor($F('dvdtitle'));

		Titlemap.list.each( function(item) {
			var dId = '';
			item.list.each( function(arg) {
				if (arg.discId == $F('dvdtitle')) {
					dId = arg.discId;
					flag = true;
				}
			});
			if (dId == $F('dvdtitle')) {
				var format = '';
				item.list.each( function(arg) {
					if (arg.name != undefined) {
						// selectedTitle = arg.name;
						throw $break;
					}
				});
				item.country.each( function(c) {
					if (c.id == selectedCountry) {
						c.formatArr.each( function(arg) {
							if (arg.name != undefined
									&& arg.name == $F('mediatype')) {
								format = arg.name;
							}
							if (arg.provider != undefined && format != '') {
								selectedVendor = arg.provider;
								selectedVendorEmail = Data
										.getProviderEmail(arg.provider);
								throw $break;
							}
						});
					}
				});
			}
		});
		isUsingComputerForDC = Form.getInputs('csform', 'radio', 'dccomp')
				.find( function(radio) {
					return radio.checked;
				}).value; // $('csform').getInputs('radio', 'dccomp');

		log("selected Title's SKU: " + $F('dvdtitle'));
		log("selectedTitle: " + getDiscTitle($F('dvdtitle')))
		log("selectedVendorEmail: " + selectedVendorEmail)
		log("selectedVendor: " + selectedVendor)

		// SPECIAL CHECK: check if title is from CinemaNow
		if (selectedVendor.include("CINEMANOW")) {
			// if srt is Authorisation Code or Other then send mail to ADS
			/*
			 * if($F('srt') == "authorization_code" || $F('srt') == "other") {
			 * selectedVendorEmail = Data.getProviderEmail("ADS");
			 * log("selectedVendorEmail changed: " + selectedVendorEmail); }
			 */
			loadFAQ('cinemanow_' + selectedLang);

		}// SPECIAL CHECK: check for Speed Racer Blu-Ray for iTunes
		else if ($F('dvdtitle') == '06126FE7-7572-46C6-ADE1-454F0EE39444'
				&& $F('mediatype').include("iTunes")) {
			loadFAQ('speed_racer');

		} else {
			if (selectedVendor.include("APPLE")) {
				// if srt is Authorisation Code or Other then send mail to ADS
				if ($F('srt') == "authorization_code" || $F('srt') == "other") {
					selectedVendorEmail = Data.getProviderEmail("ADS");
					log("selectedVendorEmail changed: " + selectedVendorEmail);
				}
				// document.location = itunesSupportURL;
				loadFAQ('FAQ_iTunes');
			}
			// check if the mediatype is iTunes and the vendor is APPLE
			else if ($F('mediatype').include("iTunes")
					|| selectedVendor.include("APPLE")) {
				// redirect to apple iTunes KB article
				// document.location = itunesSupportURL;
				loadFAQ('FAQ_iTunes');

			} else {

				// check if they are using the same computer for Digital Copy
				// and it's IE
				if (selectedVendor.include("ADS")
						|| selectedVendor.include("DELUX")) {
					if (isUsingComputerForDC == "true"
							&& BrowserDetect.browser == "Explorer") {
						TestForUpgrades();
					} else {
						selectFAQ();
					}
				} else {
					document.location = cinemanowSupportURL;
				}
			}
		}
	}
}

/**
 * Submits the request form
 */
function submitRequestForm(evt) {

	log('Submit Request Form');
	if ($(evt.target).hasClassName('disabled')) {
		log('Button is disabled. Disallowing request.');
		return;
	}

	$(evt.target).addClassName('disabled');

	Data.srt[selectedLang].selections.each( function(item) {
		if ($F('srt') == item.id)
			selectedRequestType = item.label;
	});
	// temp - remove later
	var authCode = "";
	if ($('authcode') != null)
		authCode = $F('authcode');// $F('authcode');//+ '-' + $F('authcode2')
									// + '-' + $F('authcode3') + '-' +
									// $F('authcode4') + '-' + $F('authcode5');

	log('DVD SKU: ' + $F('dvdtitle'));
	log('DVD Title vendor: ' + selectedVendor);
	log('DVD Title email: ' + selectedVendorEmail);
	log('Media Type: ' + $F('mediatype'));
	log('O/S: ' + $F('os'));
	log('Windows Media Player: ' + $F('wmp'));
	log('Portable Media Device: ' + $F('pmd'));
	log('Portable Media Device Manufacturer: ' + $F('pmdm'));
	log('Is using same computer for Digital Copy?: ' + isUsingComputerForDC);
	log('Support Request Type: ' + selectedRequestType);
	log('Authorization Code: ' + authCode);
	log('First Name: ' + $F('firstname'));
	log('Last Name: ' + $F('lastname'));
	log('Email: ' + $F('email'));
	log('Comments: ' + $F('comments'));

	/*
	 * var selectedCountryConversion = formcountryConversion(selectedCountry);
	 * 
	 * var emailData =new Hash({ recipient: selectedVendorEmail, authcode:
	 * authCode, type: 'customerSupport', disctitle:
	 * getDiscTitle(selectedTitle), firstname: $F('firstname'), lastname:
	 * $F('lastname'), emailaddress: $F('email'), os: $F('os'), wmp: $F('wmp'),
	 * pmdm: $F('pmdm'), pmd: $F('pmd'), description: $F('comments'),
	 * mediaformat: $F('mediatype'), samecomputer:isUsingComputerForDC, ie:
	 * getBrowser(), detectedos: getOS(), wmpversion:'wmpversion
	 * field',//wmpversion, securityversion:'security1982',//securityversion,
	 * country:selectedCountryConversion, discid:selectedTitle,
	 * edition:getDiscEdition(selectedTitle), isLoyaltyRequest:false,
	 * dcRequestType:selectedRequestType, source:selectedSource,
	 * language:selectedLang, srt:$F('srt') });
	 */
	discInfo = gatherSingleDiscInfo(selectedTitle);
	// alert($F('wmp') +"windows media player");
	// alert(paratureTranslate(isUsingComputerForDC)+ "using same pc?");
	var selectedCountryConversion = formcountryConversion(selectedCountry);

	var dropdownObj = [];
	dropdownObj.push( {
		"id" :"60",
		"value" :"797"
	});
	dropdownObj.push( {
		"id" :"24",
		"value" :"1"
	});
	dropdownObj.push( {
		"id" :"77",
		"value" :"122"
	});

	if (paratureTranslate(40, $F('mediatype')) != "")
		dropdownObj.push( {
			"id" :"40",
			"value" :paratureTranslate(40, $F('mediatype'))
		});
	if (paratureTranslate(43, $F('pmdm')) != "")
		dropdownObj.push( {
			"id" :"43",
			"value" :paratureTranslate(43, $F('pmdm'))
		});
	if (paratureTranslate(70, isUsingComputerForDC) != "")
		dropdownObj.push( {
			"id" :"70",
			"value" :paratureTranslate(70, isUsingComputerForDC)
		});
	if (paratureTranslate(42, $F('wmp')) != "")
		dropdownObj.push( {
			"id" :"42",
			"value" :paratureTranslate(42, $F('wmp'))
		});
	if (paratureTranslate(35, getspecificdiscInfo('gettitle', '')) != "")
		dropdownObj.push( {
			"id" :"35",
			"value" :paratureTranslate(35, getspecificdiscInfo('gettitle', ''))
		});
	if (paratureTranslate(41, $F('os')) != "")
		dropdownObj.push( {
			"id" :"41",
			"value" :paratureTranslate(41, $F('os'))
		});
	if (paratureTranslate(34, $F('srt')) != "")
		dropdownObj.push( {
			"id" :"34",
			"value" :paratureTranslate(34, $F('srt'))
		});
	if (paratureTranslate(67, getspecificdiscInfo('getedition', '')) != "")
		dropdownObj.push( {
			"id" :"67",
			"value" :paratureTranslate(67,
					getspecificdiscInfo('getedition', ''))
		});
	if (paratureTranslate(62, selectedLang) != "")
		dropdownObj.push( {
			"id" :"62",
			"value" :paratureTranslate(62, selectedLang)
		});
	if (paratureTranslate(61, getspecificdiscInfo('getsource', '')) != "")
		dropdownObj
				.push( {
					"id" :"61",
					"value" :paratureTranslate(61, getspecificdiscInfo(
							'getsource', ''))
				});
	if (paratureTranslate(32, selectedCountryConversion) != "")
		dropdownObj.push( {
			"id" :"32",
			"value" :paratureTranslate(32, selectedCountryConversion)
		});

	var entryFieldsObj = [];
	entryFieldsObj.push( {
		"id" :"37",
		"value" :authCode
	});
	entryFieldsObj.push( {
		"id" :"85",
		"value" :$F('os')
	});
	entryFieldsObj.push( {
		"id" :"84",
		"value" :wmpversion
	});
	entryFieldsObj.push( {
		"id" :"75",
		"value" :securityversion
	});
	entryFieldsObj.push( {
		"id" :"72",
		"value" :getspecificdiscInfo('redemptionURL', 'redemptionURL',
				selectedTitle)
	});
	entryFieldsObj.push( {
		"id" :"73",
		"value" :getBrowser()
	});
	entryFieldsObj.push( {
		"id" :"74",
		"value" :getspecificdiscInfo('expire', 'date', selectedTitle)
	});
	var pmdParatureField = $F('pmd');

	if (pmdParatureField != null && pmdParatureField.include("AT&T")) {
		var tmpParField = pmdParatureField.split(" ");
		if (tmpParField.length > 2) {
			var restofParstr = "";
			for ( var i = 1; i < tmpParField.length; i++) {
				restofParstr += " " + tmpParField[i];
			}
			pmdParatureField = "AT &amp; T " + restofParstr;
		} else {
			pmdParatureField = "AT &amp; T " + tmpParField[1];
		}
	} else {
		// pmdParatureField = "";
	}
	entryFieldsObj.push( {
		"id" :"68",
		"value" :pmdParatureField
	});
	var commentsParatureField = "";
	if ($F('comments').include("&")) {
		commentsParatureField = $F('comments');
		commentsParatureField = commentsParatureField.replace(/&/g, "&amp;");
	} else {
		commentsParatureField = $F('comments');
	}

	entryFieldsObj.push( {
		"id" :"28",
		"value" :commentsParatureField
	});
	entryFieldsObj.push( {
		"id" :"66",
		"value" :selectedTitle
	});

	if (paratureTranslate(35, getspecificdiscInfo('gettitle', '')) == "")
		entryFieldsObj.push( {
			"id" :"65",
			"value" :getspecificdiscInfo('gettitle', '')
		});
	entryFieldsObj.push( {
		"id" :"27",
		"value" :"WB Digital Copy Support - "
				+ getspecificdiscInfo('gettitle', '')
	});

	var emailData = $H( {
		"customDropDownFields" :dropdownObj,
		"customEntryFields" :entryFieldsObj,
		"departmentId" :"15027",
		"email" :$F('email'),
		"firstName" :$F('firstname'),
		"lastName" :$F('lastname'),
		"memeberOf" : {
			"id" :"33",
			"value" :"30"
		}
	}).toJSON();

	// email reqular expression
	var emailFormat = /^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/;

	// some form validation
	if ($F('firstname').empty()) {
		$('cs-error').update(Data.requesterror[selectedLang].firstnamemissing);
		$('firstname').addClassName('highlight');
		$('firstname').focus();
		$(evt.target).removeClassName('disabled');
	} else if ($F('lastname').empty()) {
		$('cs-error').update(Data.requesterror[selectedLang].lastnamemissing);
		$('lastname').addClassName('highlight');
		$('lastname').focus();
		$(evt.target).removeClassName('disabled');
	} else if ($F('email').empty()) {
		$('cs-error').update(Data.requesterror[selectedLang].emailmissing);
		$('email').addClassName('highlight');
		$('email').focus();
		$(evt.target).removeClassName('disabled');
	} else if (!emailFormat.test($F('email'))) {
		$('cs-error').update(Data.requesterror[selectedLang].emailinvalid);
		$('email').addClassName('highlight');
		$('email').focus();
		$(evt.target).removeClassName('disabled');
	} else if ($F('comments').empty()) {
		$('cs-error').update(Data.requesterror[selectedLang].commentsmissing);
		$('comments').addClassName('highlight');
		$('comments').focus();
		$(evt.target).removeClassName('disabled');
	} else {
		log('****************************************************');
		log('DISC TITLE: ' + getDiscTitle(selectedTitle));
		$(evt.target).setValue('Please Wait...');

		RequestForm.loadXML(emailData, function() {
			$(evt.target).removeClassName('disabled');
			$(evt.target).setValue('Submit');
		});

	}
}

/**
 * Builds a single faq
 */
function buildFAQ(arg) {
	log('buildFaq: arg = ' + arg + ', selectedLang = ' + selectedLang);

	var omniVars = new Object();
	// clearOmnitureParams(omniVars);
	omniVars.prop28 = '';
	var formatOmniture = '';
	omniVars.pageName = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS FAQ";
	omniVars.channel = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS FAQ";
	omniVars.prop1 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS FAQ";
	omniVars.prop5 = userID;
	omniVars.prop3 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + getDiscTitle($F('dvdtitle')) + ": "
			+ getDiscEdition($F('dvdtitle'));
	omniVars.prop26 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + getDiscSource($F('dvdtitle'));
	if (getDiscFormat($F('dvdtitle'), 'WMV') != '') {
		if (getDiscFormat($F('dvdtitle'), 'iTunes') != '') {
			formatOmniture = getDiscFormat($F('dvdtitle'), 'WMV') + " and "
					+ getDiscFormat($F('dvdtitle'), 'iTunes');
		} else {
			formatOmniture = getDiscFormat($F('dvdtitle'), 'WMV');
		}
	} else {
		if (getDiscFormat($F('dvdtitle'), 'iTunes') != '') {
			formatOmniture = getDiscFormat($F('dvdtitle'), 'iTunes');
		}
	}
	omniVars.prop27 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + $F('mediatype');
	omniVars.prop34 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + FAQ.list.last().question;
	// show the faq div only
	$('cs-entry').hide();
	$('faq-content').removeClassName('hidden');
	$('faq-resolve').removeClassName('hidden');

	// if(faqCounter == 0)
	// {
	// $('faq-prevqnode').hide();
	// $('faq-prevqnode1').hide();
	// }
	// else
	// {
	$('faq-prevqnode').show();
	$('faq-prevqnode1').show();
	// }

	// display the question and answer
	$('faq-question').update(FAQ.list.last().question);

	$('faq-answer').update(FAQ.list.last().answer);

	$('faq-qnodes').update();

	if (FAQ.list.last().qnodes.size() > 0)
		$('faq-qnodes-header').show();
	else
		$('faq-qnodes-header').hide();

	$('resolve-label').update(SupportForm.getTextLabel('resolvelabel'));

	// display the qnode questions
	FAQ.list.last().qnodes.each( function(item) {

		var que = new Element('a').update(item.question);
		var qnodeQues = new Element('div', {
			id :'qNode'
		}).addClassName('question').update(que);

		Event.observe(qnodeQues, 'click', function() {
			omniVars.prop33 = "DVD Support: " + selectedCountry + "-"
					+ selectedLang + ": " + item.id + ": " + $F('srt');
			// faqCounter = faqCounter+1;
				loadFAQ(item.id);
			});
		Event.observe(que, 'mouseover', function() {
			que.addClassName('onhover');
		});
		Event.observe(que, 'mouseout', function() {
			que.removeClassName('onhover');
		});

		$('faq-qnodes').insert(qnodeQues);
	});
	doOmnitureTrackData(omniVars);
	clearLanguageSelector();
}

/**
 * Load the proper FAQ based on user's selection
 */
function loadFAQ(arg) {
	log('AUTH CODE: ' + $F('authcode'));

	// check if the passed argument is a number then get the qnode by node id
	if (Number(arg) > 0) {
		FAQ.loadXML('/dvdsupport/stellent/Getnode.jsp?language=' + selectedLang
				+ '&qnode=' + arg);
	} else {
		if (arg.toLowerCase() == "authorization_code") {
			if (discInfo == null)
				discInfo = gatherSingleDiscInfo(selectedTitle);

			var checkcollection = false;
			if (getspecificdiscInfo('collection', 'PID', selectedTitle) != '')
				checkcollection = true;

			if (checkcollection == true) {
				if ($F('srt') == 'authorization_code') {
					if ($F('authcode') != '') {// FAQ.loadXML('/dvdsupport/stellent/Getnode.jsp?language='+selectedLang+'&qnode=066138');
						// alert("There exist an authcode go here")
						FAQ
								.loadXML('/dvdsupport/stellent/Getnode.jsp?language=' + selectedLang + '&qnode=071860');
					} else {
						// check if the passed argument is a string then get the
						// qnode by title id
						// FAQ.loadXML('/dvdsupport/stellent/Questionnode.jsp?language='
						// + selectedLang + '&title=' + arg );
						// alert("no authcode exists go here");
						FAQ
								.loadXML('/dvdsupport/stellent/Getnode.jsp?language=' + selectedLang + '&qnode=071861');
					}
				}
			} else {
				if ($F('authcode') != '') {// FAQ.loadXML('/dvdsupport/stellent/Getnode.jsp?language='+selectedLang+'&qnode=066138');
					FAQ
							.loadXML('/dvdsupport/stellent/Getnode.jsp?language=' + selectedLang + '&qnode=069723');
				} else
					// check if the passed argument is a string then get the
					// qnode by title id
					FAQ
							.loadXML('/dvdsupport/stellent/Questionnode.jsp?language='
									+ selectedLang + '&title=' + arg);

			}
		} else {
			// check if the passed argument is a string then get the qnode by
			// title id
			FAQ.loadXML('/dvdsupport/stellent/Questionnode.jsp?language='
					+ selectedLang + '&title=' + arg);
		}

	}
	$('csform').scrollTo(0, 0);
}
/*
 * function loadFAQ(arg) { log('AUTH CODE: '+$F('authcode'));
 *  // check if the passed argument is a number then get the qnode by node id if
 * (Number(arg) > 0) { FAQ.loadXML('/dvdsupport/stellent/Getnode.jsp?language=' +
 * selectedLang +'&qnode=' + arg); } else { if(arg.toLowerCase() ==
 * "authorization_code") { if($F('authcode') != '')
 * FAQ.loadXML('/dvdsupport/stellent/Getnode.jsp?language='+selectedLang+'&qnode=066138');
 * else // check if the passed argument is a string then get the qnode by title
 * id FAQ.loadXML('/dvdsupport/stellent/Questionnode.jsp?language=' +
 * selectedLang + '&title=' + arg );
 *  } else{ // check if the passed argument is a string then get the qnode by
 * title id FAQ.loadXML('/dvdsupport/stellent/Questionnode.jsp?language=' +
 * selectedLang + '&title=' + arg ); } } $('csform').scrollTo(0,0); }
 */

/**
 * Selects the proper FAQ based on user's selection
 */
function selectFAQ() {
	// display the proper FAQ by the selected support request type
	if ($F('srt').include('min_sys_req')) {
		loadFAQ('min_sys_req');

	} else if ($F('srt').include('application_support')) {
		loadFAQ('application_support');

	} else if ($F('srt').include('authorization_code')) {
		loadFAQ('authorization_code');

	} else if ($F('srt').include('playback')) {
		if (isUsingComputerForDC == "true") {
			loadFAQ('pc_portable_playback_dcpc');
		} else {
			loadFAQ('pc_portable_playback_notdcpc');
		}
	} else {
		buildRequestForm();

	}
}

/**
 * Builds the thank you page which is shown after sumitting the feedback form
 */
function buildThankYouForFeedback(arg) {
	buildLoadingPopup();
	// build support form container
	var supportDiv = new Element('div', {
		id :'supportform-content'
	});

	// build middle div
	var middleDiv = new Element('div', {
		id :'middle'
	}).addClassName('middle');

	var suppForm = new Element('form', {
		id :'csform'
	});

	var thankUDiv = new Element('div', {
		id :'cs-thankyou'
	});
	var thankULabel = new Element('div', {
		id :'thankyou-label'
	}).update('Thank you for using the support site');
	thankUDiv.insert(thankULabel);

	suppForm.insert(thankUDiv);
	middleDiv.insert(suppForm);
	supportDiv.insert(middleDiv);

	if (inApp == 'true') { // adjusting functionalty of in app, dispalaying
							// full page now
		// $('bounding-area').update(supportDiv);
		// $('bounding-area').setStyle({width:'620px',height:'370px'});
		$('main-content').update(supportDiv);
	} else
		$('main-content').update(supportDiv);

	if (arg == '4')
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou4);
	else if (arg == '1')
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou1);
	else
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou2);

	if (inApp != 'true') {
		// lang selector already built at this state
		// calling this function more then once results in duplicate text
		// buildLanguageSelector();

	}
	removeLoadingPopup();
}
/**
 * Builds auto response feed back form content
 */
function buildAutoResponseContent(arg) {
	var response;

	response = arg.responseText.evalJSON();
	// alert(response.authCode);
	// alert(response.status);
	// **alert(response.status);
	// **alert(response.authCode);
	// alert(Data.responsedata["Authorization Code
	// Reset"].responseArray["en"].content );
	// alert(Data.salutationandclosing["en"].salutation );

	// build support form container
	var supportDiv = new Element('div', {
		id :'supportform-content'
	});

	// build middle div
	var middleDiv = new Element('div', {
		id :'middle'
	}).addClassName('middle');

	var suppForm = new Element('form', {
		id :'csform'
	});

	var thankUDiv = new Element('div', {
		id :'response-thankyou'
	});
	var thankULabel = new Element('div', {
		id :'thankyou-label'
	});

	thankUDiv.insert(thankULabel);

	suppForm.insert(thankUDiv);
	middleDiv.insert(suppForm);
	supportDiv.insert(middleDiv);

	$('main-content').update(supportDiv);

	if (response.status == 'false')
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou2);
	else {
		$('thankyou-label')
				.update(
						Data.responsedata[selectedForm].responseArray[selectedLang].content);

		if (response.authCode != "")
			$('thankyou-label')
					.insert(
							"<br/><br/>"
									+ Data.formlabels[selectedLang].labelArray[0].authcode
									+ " " + "  <font color=\"#FF540E\">"
									+ response.authCode + "</font>");
		if (discInfo == null) {
			discInfo = gatherSingleDiscInfo(selectedTitle);
		}

		if (getspecificdiscInfo('getsource', '') == 'DCON') {
			if (getspecificdiscInfo('redemptionURL', 'redemptionURL',
					selectedTitle) != "")
				$('thankyou-label').insert(
						"<br/><br/>URL: <a href=\""
								+ getspecificdiscInfo('redemptionURL',
										'redemptionURL', selectedTitle)
								+ "#override"
								+ "\" target=\"_blank\">"
								+ getspecificdiscInfo('redemptionURL',
										'redemptionURL', selectedTitle)
								+ "</a>");
		}

	}

	removeLoadingPopup();

}
/**
 * Builds the thank you page
 */
function buildThankYou(arg) {
	log('Thank You: ' + arg);

	var omniVars = new Object();
	clearOmnitureParams(omniVars);
	var formatOmniture = '';
	omniVars.pageName = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS Thank You";
	omniVars.channel = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS Thank You";
	omniVars.prop1 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS Thank You";
	omniVars.prop5 = userID;
	omniVars.prop3 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + getDiscTitle(selectedTitle) + ": "
			+ getDiscEdition(selectedTitle);
	omniVars.prop26 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + getDiscSource(selectedTitle);
	if (getDiscFormat(selectedTitle, 'WMV') != '') {
		if (getDiscFormat(selectedTitle, 'iTunes') != '') {
			formatOmniture = getDiscFormat(selectedTitle, 'WMV') + " and "
					+ getDiscFormat(selectedTitle, 'iTunes');
		} else {
			formatOmniture = getDiscFormat(selectedTitle, 'WMV');
		}
	} else {
		if (getDiscFormat(selectedTitle, 'iTunes') != '') {
			formatOmniture = getDiscFormat(selectedTitle, 'iTunes');
		}
	}
	omniVars.prop27 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + formatOmniture;
	doOmnitureTrackData(omniVars);

	$('faq-content').hide();
	$('faq-resolve').hide();
	$('cs-request').hide();

	if (arg == 2) {
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou2);
	} else if (arg == 3) {
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou3);
	} else {
		$('thankyou-label').update(Data.thankyou[selectedLang].thankyou1);
	}

	$('cs-thankyou').removeClassName('hidden');
	$('cs-thankyou').show();
	// buildLanguageSelector();
}

/**
 * 
 */
function buildRequestForm() {

	var omniVars = new Object();
	clearOmnitureParams(omniVars);
	var formatOmniture = '';
	omniVars.pageName = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS Request Form";
	omniVars.channel = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS Request Form";
	omniVars.prop1 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": DCAIRS Request Form";
	omniVars.prop5 = userID;
	omniVars.prop3 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + getDiscTitle(selectedTitle) + ": "
			+ getDiscEdition(selectedTitle);
	omniVars.prop26 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + getDiscSource(selectedTitle);
	if (getDiscFormat(selectedTitle, 'WMV') != '') {
		if (getDiscFormat(selectedTitle, 'iTunes') != '') {
			formatOmniture = getDiscFormat(selectedTitle, 'WMV') + " and "
					+ getDiscFormat(selectedTitle, 'iTunes');
		} else {
			formatOmniture = getDiscFormat(selectedTitle, 'WMV');
		}
	} else {
		if (getDiscFormat(selectedTitle, 'iTunes') != '') {
			formatOmniture = getDiscFormat(selectedTitle, 'iTunes');
		}
	}
	omniVars.prop27 = "DVD Support: " + selectedCountry + "-" + selectedLang
			+ ": " + formatOmniture;
	doOmnitureTrackData(omniVars);

	SupportForm.groups.each( function(item) {
		if (item.id == 'required')
			$('req-label').update(item.label);
	});

	$('cs-entry').hide();
	$('faq-content').hide();
	$('faq-resolve').hide();
	$('cs-thankyou').hide();

	// clear fields
	$('cs-error').update();
	$('firstname').clear();
	$('lastname').clear();
	$('email').clear();
	$('comments').clear();

	$('cs-request').removeClassName('hidden');
	$('csform').scrollTo(0, 0);
}

/**
 * Builds the DVD title list in dropdown
 */
function buildTitleMap() {
	log('build title map list');
	// check if the list of title is present
	if (Titlemap.list == undefined) {
		log("TitleMap: list of titles is missing");
		Titlemap.loadXML();
		// return;
	}

	log("amount of items in title map: " + Titlemap.list.length);
	if (selectedSource != undefined && selectedSource != false
			&& selectedSource != "") {
		if ((selectedTitle != "" && selectedTitle != undefined && selectedTitle != null)
				&& selectedSection != 'LandingPage') {
			if (selectedSource == 'EC'
					&& (selectedSection != 'Feedback' && selectedSection != 'SupportForm'))
				$('dvdtitle-ec').update(
						new Element('option', {
							value :selectedTitle
						}).update(getDiscTitle(selectedTitle) + " ("
								+ getDiscEdition(selectedTitle) + ")"));
			else {
				if ($('dvdtitle') != null)
					$('dvdtitle').update(
							new Element('option', {
								value :selectedTitle
							}).update(getDiscTitle(selectedTitle) + " ("
									+ getDiscEdition(selectedTitle) + ")"));
			}
		} else {
			if (selectedSource == 'EC'
					&& (selectedSection != 'Feedback' && selectedSection != 'SupportForm'))
				$('dvdtitle-ec').update(
						new Element('option')
								.update(Data.selectlabel[selectedLang].label));
			else {
				if ($('dvdtitle') != null)
					$('dvdtitle')
							.update(
									new Element('option')
											.update(Data.selectlabel[selectedLang].label));
			}
		}

		Titlemap.list
				.each( function(item) {
					var discId = "";
					var source = "";
					var country = "";
					var edition = "";

					item.list
							.each( function(arg) {

								arg.country.each( function(c) {
									if (c.id != undefined) {
										country = c.id;
										// alert(country);
									}

									if (arg.discId != undefined) {
										discId = arg.discId;

									}
									if (arg.source != undefined) {
										source = arg.source;
									}
									if (arg.edition != undefined) {
										edition = arg.edition;
									}

									if (arg.name != undefined) {
										if (source.include(selectedSource)
												&& selectedSource == 'EC') {
											if (selectedSection == 'Feedback'
													|| selectedSection == 'SupportForm'
													&& country == selectedCountry) {
												if (selectedSection == 'LandingPage')
													$('dvdtitle')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
												else if (discId != selectedTitle)
													$('dvdtitle')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
											} else if (country == selectedCountry) {
												if (selectedSection == 'LandingPage')
													$('dvdtitle-ec')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
												else if (discId != selectedTitle)
													$('dvdtitle-ec')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
											}
										} else if ((source.include("DC"))
												&& country == selectedCountry
												&& selectedSource != 'EC') {
											// if(discId ==
											// '24A1947E-2789-46b2-9188-FB998A97CE0E'){alert(discId);}
											var currentURL = document.location.href
													.split(".");
											var currentDomain = currentURL[0]
													.charAt(7);

											// current domain should yield
											// either
											// 'w'=live;'p'=preview/preview2;'d'=dev
											switch (currentDomain) {
											case 'd':

												if (selectedSection == 'LandingPage') {
													$('dvdtitle')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
												} else if (discId != selectedTitle) {
													if (BrowserDetect.browser == "Explorer") {
														var dvdtitlebox = document
																.getElementById('dvdtitle');
														var dvdtitleOpt = document
																.createElement('option');
														dvdtitleOpt.text = arg.name
																+ " ("
																+ edition + ")";
														dvdtitleOpt.value = discId;
														dvdtitlebox
																.add(dvdtitleOpt);

													} else
														$('dvdtitle')
																.insert(
																		new Element(
																				'option',
																				{
																					value :discId
																				})
																				.update(arg.name
																						+ " ("
																						+ edition
																						+ ")"));
												}
												break;

											case 'p':

												if (selectedSection == 'LandingPage') {
													$('dvdtitle')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
												} else if (discId != selectedTitle) {
													if (BrowserDetect.browser == "Explorer") {
														var dvdtitlebox2 = document
																.getElementById('dvdtitle');
														var dvdtitleOpt2 = document
																.createElement('option');
														dvdtitleOpt2.text = arg.name
																+ " ("
																+ edition + ")";
														dvdtitleOpt2.value = discId;
														dvdtitlebox2
																.add(dvdtitleOpt2);

													} else
														$('dvdtitle')
																.insert(
																		new Element(
																				'option',
																				{
																					value :discId
																				})
																				.update(arg.name
																						+ " ("
																						+ edition
																						+ ")"));

												}
												break;
											case 'l':

												if (selectedSection == 'LandingPage') {
													$('dvdtitle')
															.insert(
																	new Element(
																			'option',
																			{
																				value :discId
																			})
																			.update(arg.name
																					+ " ("
																					+ edition
																					+ ")"));
												} else if (discId != selectedTitle) {
													if (BrowserDetect.browser == "Explorer") {
														var dvdtitlebox2 = document
																.getElementById('dvdtitle');
														var dvdtitleOpt2 = document
																.createElement('option');
														dvdtitleOpt2.text = arg.name
																+ " ("
																+ edition + ")";
														dvdtitleOpt2.value = discId;
														dvdtitlebox2
																.add(dvdtitleOpt2);

													} else
														$('dvdtitle')
																.insert(
																		new Element(
																				'option',
																				{
																					value :discId
																				})
																				.update(arg.name
																						+ " ("
																						+ edition
																						+ ")"));

												}
												break;

											default:
												// special Disc Id's not to show
												// up in Live
												var specialDiscId1 = '24A1947E-2789-46b2-9188-FB998A97CE0E';
												var specialDiscId2 = '35921231-123F-4ee5-AEF3-99D330589458';
												var specialDiscId3 = 'FILM2HOMEDEV';
												noshowTitles = new Array();
												for ( var i = 1; i < 29; i++) {
													noshowTitles
															.push('TESTTITLE' + i);
												}

												if (selectedSection == 'LandingPage') {
													if (($('dvdtitle') != null)
															&& (discId != specialDiscId1)
															&& (discId != specialDiscId2)
															&& (discId != specialDiscId3)
															&& (checkTitle(discId))) {
														$('dvdtitle')
																.insert(
																		new Element(
																				'option',
																				{
																					value :discId
																				})
																				.update(arg.name
																						+ " ("
																						+ edition
																						+ ")"));
													}
												} else if (discId != selectedTitle) {
													if (($('dvdtitle') != null)
															&& (discId != specialDiscId1)
															&& (discId != specialDiscId2)
															&& (discId != specialDiscId3)
															&& (checkTitle(discId))) {
														if (BrowserDetect.browser == "Explorer") {
															var dvdtitlebox3 = document
																	.getElementById('dvdtitle');
															var dvdtitleOpt3 = document
																	.createElement('option');
															dvdtitleOpt3.text = arg.name
																	+ " ("
																	+ edition
																	+ ")";
															dvdtitleOpt3.value = discId;
															dvdtitlebox3
																	.add(dvdtitleOpt3);

														} else
															$('dvdtitle')
																	.insert(
																			new Element(
																					'option',
																					{
																						value :discId
																					})
																					.update(arg.name
																							+ " ("
																							+ edition
																							+ ")"));

													}
												}

											}// end switch

										}
									}
								});
							});
				});

		if ($('dvdtitle') != null) {
			// $('dvdtitle').setStyle({width:"auto"});

			// build the media type dropdown when a title is selected
			Event.observe($('dvdtitle'), 'change', function() {
				// log('buildTitleMap(): change the media type list ' +
				// $F('dvdtitle'));
					this.removeClassName('highlight');
					if ($('mediatype') != null)
						buildMediaTypeList();
				});
			// populate media type when the title is already selected(Support
			// form page)
			if ($F('dvdtitle') != Data.selectlabel[selectedLang].label) {
				if ($('mediatype') != null)
					buildMediaTypeList();
			}
		}
	} else {
		log('WARNING: title map not built because selectedSource is ' + selectedSource);
	}
	log('build title map done');
	return;
}
function checkTitle(dID) {
	var bool = true;
	for ( var i = 0; i < noshowTitles.length; i++) {
		if (dID == noshowTitles[i]) {
			bool = false;
			break;
		}

	}

	return bool;
}

/**
 * Builds the media type list
 */
function buildMediaTypeList() {
	log('build media type list.');
	var mediatype = "";

	// clear the media type list
	$('mediatype').update();

	var discId = "";
	var title = [];
	Titlemap.list.each( function(item) {
		item.list.each( function(x) {
			if (x.discId != undefined) {

				if (x.discId == $F('dvdtitle')) {
					discId = x.discId;
					title = x.country;
					throw $break;
				}
			}
		});
	});
	// log('build media type list: loop through each item.');
	var formatArr = [];
	/*
	 * New edits optimized media type list
	 */
	if (discId != "")
		discInfo = gatherSingleDiscInfo($F('dvdtitle'));

	/*
	 * alert(getspecificdiscInfo('format','iTunes',selectedTitle));
	 * alert(getspecificdiscInfo('format','wmv',selectedTitle));
	 * alert(getspecificdiscInfo('format','dcmanager',selectedTitle));
	 * alert(getspecificdiscInfo('format','dcmmobile',selectedTitle));
	 */
	if (getspecificdiscInfo('format', 'iTunes', selectedTitle) == "iTunes") {
		formatArr.push(new Element('option', {
			value :'iTunes'
		}).update("iTunes"));
	}
	if (getspecificdiscInfo('format', 'WMV', selectedTitle) == "WMV")
		formatArr.push(new Element('option', {
			value :'WMV'
		}).update("Windows Media Player"));
	if (getspecificdiscInfo('format', 'DCMANAGER', selectedTitle) == "DCMANAGER")
		formatArr.push(new Element('option', {
			value :'DCMANAGER'
		}).update("Digital Copy Manager"));
	if (getspecificdiscInfo('format', 'DCMMOBILE', selectedTitle) == "DCMMOBILE")
		formatArr.push(new Element('option', {
			value :'DCMMOBILE'
		}).update("Digital Copy Mobile"));
	// if(getspecificdiscInfo('source','DCON',selectedTitle) == 'DCON')
	// disc_Source = 'DCON';

	// End new optimized media type list

	/*
	 * title.each(function(c){
	 * 
	 * if(c.id == selectedCountry) { c.formatArr.each(function(arg){ if(arg.name !=
	 * undefined) { //the selected format should be selected in the media type
	 * drop down if(selectedFormat != "") { if(selectedFormat ==
	 * (arg.name).toLowerCase()) { if(arg.name == "WMV")
	 * $('mediatype').update(new Element('option', {value:
	 * arg.name}).update("Windows Media")); else if(arg.name == "DCMANAGER")
	 * $('mediatype').update(new Element('option', {value:
	 * arg.name}).update("Digital Copy Manager")); else if(arg.name ==
	 * "DCMMOBILE") $('mediatype').update(new Element('option', {value:
	 * arg.name}).update("Digital Copy Mobile")); else $('mediatype').update(new
	 * Element('option').update(arg.name)); } else { if(arg.name == "WMV")
	 * formatArr.push("Windows Media"); else if(arg.name == "DCMANAGER")
	 * formatArr.push("Digital Copy Manager"); else if(arg.name == "DCMMOBILE")
	 * formatArr.push("Digital Copy Mobile"); else formatArr.push(arg.name); } }
	 * else { if(arg.name == "WMV") $('mediatype').update(new Element('option',
	 * {value: arg.name}).update("Windows Media")); else
	 * $('mediatype').insert(new Element('option').update(arg.name)); } } }); }
	 * });
	 */

	formatArr.each( function(item) {
		// $('mediatype').insert(new Element('option').update(item));
			$('mediatype').insert(item);
		});
	$('mediatype').setStyle( {
		width :"auto"
	});

	Event.observe($('mediatype'), 'change', function() {
		// log('remove media type highlight');
			this.removeClassName('highlight');
		});
	return;
}

/**
 * Builds the transitional message for the FAQ
 */
function buildTransitionToFAQ(arg) {

	var faq = arg;
	// show the redirect popup
	var msgDiv = new Element('div').setStyle( {
		padding :'10px'
	}).update(SupportForm.getTextLabel('detectmessage'));
	buildLoadingPopup(msgDiv);

	// change the page in 4 seconds
	new PeriodicalExecuter( function(pe) {
		loadFAQ(arg);
		removeLoadingPopup();
		pe.stop();
	}, 5);
}

/**
 * Build Question Areas Menu
 */
var SupportedFormatsArray = [];
// holder divs
var wmvQTab_DIV;
var itunesQTab_DIV
var dcmanagerQTab_DIV;
var dcmobileQTab_DIV;
var vuduQTab_DIV;
// holder
var wmvQTab_holder;
var itunesQTab_holder;
var dcmanagerQTab_holder;
var dcmobileQTab_holder;
var vuduQTab_holder;
// inactive
var wmvQTab_inactive;
var itunesQTab_inactive;
var dcmanagerQTab_inactive;
var dcmobileQTab_inactive;
var vuduQTab_inactive;
// active
var wmvQTab_active;
var itunesQTab_active;
var dcmanagerQTab_active;
var dcmobileQTab_active;
var vuduQTab_active;
function buildQuestionArea(format, section) {
	var questionarea = new Element('div', {
		id :'questionarea'
	});
	questionarea.update('Question Areas');
	$('currentformat-tab').update(questionarea);

	// var tmp45 = getspecificdiscInfo('format','dcm',selectedTitle);
	// alert(tmp45);

	// Figure out supported for particular disc and only show those options
	//
	//
	// inactive
	wmvQTab_inactive = new Element('img', {
		src :'images/common/logo_tmp_wmv_inactive.png',
		id :'wmvq',
		width :'122px',
		height :'93px'
	}).addClassName('tab button');
	itunesQTab_inactive = new Element('img', {
		src :'images/common/logo_tmp_itunes_inactive.png',
		id :'itunesq',
		width :'122px',
		height :'93px'
	}).addClassName('tab button');
	dcmanagerQTab_inactive = new Element('img', {
		src :'images/common/logo_tmp_dcmanager_inactive.png',
		id :'dcmanagerq',
		width :'122px',
		height :'93px'
	}).addClassName('tab button');
	dcmobileQTab_inactive = new Element('img', {
		src :'images/common/logo_tmp_dcmobile_inactive.png',
		id :'dcmobileq',
		width :'122px',
		height :'93px'
	}).addClassName('tab button');
	// active
	wmvQTab_active = new Element('img', {
		src :'images/common/logo_tmp_wmv.png',
		id :'wmvq',
		width :'122px',
		height :'93px'
	}).addClassName('tab button');
	itunesQTab_active = new Element('img', {
		src :'images/common/logo_tmp_itunes.png',
		id :'itunesq',
		width :'122px',
		height :'93px'
	}).addClassName('tab button');
	dcmanagerQTab_active = new Element('img', {	src :'images/common/logo_tmp_dcmanager.png', id :'dcmanagerq',width :'122px',height :'93px'	}).addClassName('tab button');
	dcmobileQTab_active = new Element('img', {	src :'images/common/logo_tmp_dcmobile.png',	id :'dcmanagerq',width :'122px',	height :'93px'	}).addClassName('tab button');

	
	vuduQTab_active = new Element('img', {	src :'images/common/logo_tmp_vudu.png', id :'vuduq',width :'122px',height :'93px'	}).addClassName('tab button');
	vuduQTab_inactive = new Element('img', {	src :'images/common/logo_tmp_vudu_inactive.png',	id :'vuduq',width :'122px',	height :'93px'	}).addClassName('tab button');

	/*
	 * Internet explore Hack
	 */

	if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
		// inactive
		wmvQTab_inactive = new Element('img', {
			src :'images/common/logo_tmp_wmv.gif',
			id :'wmvq',
			width :'122px',
			height :'93px'
		}).addClassName('tab button');
		itunesQTab_inactive = new Element('img', {
			src :'images/common/logo_tmp_itunes.gif',
			id :'itunesq',
			width :'122px',
			height :'93px'
		}).addClassName('tab button');
		dcmanagerQTab_inactive = new Element('img', {
			src :'images/common/logo_tmp_dcmanager.gif',
			id :'dcmanagerq',
			width :'122px',
			height :'93px'
		}).addClassName('tab button');
		dcmobileQTab_inactive = new Element('img', {src :'images/common/logo_tmp_dcmobile.gif',	id :'dcmobileq',width :'122px',	height :'93px'}).addClassName('tab button');
		vuduQTab_inactive = new Element('img', {src :'images/common/logo_tmp_vudu.png',	id :'dcmobileq',width :'122px',	height :'93px'}).addClassName('tab button');

		// active
		wmvQTab_active = new Element('img', {
			src :'images/common/logo_tmp_wmv.gif',
			id :'wmvq',
			width :'122px',
			height :'93px'
		}).addClassName('tab button');
		itunesQTab_active = new Element('img', {
			src :'images/common/logo_tmp_itunes.gif',
			id :'itunesq',
			width :'122px',
			height :'93px'
		}).addClassName('tab button');
		dcmanagerQTab_active = new Element('img', {
			src :'images/common/logo_tmp_dcmanager.gif',
			id :'dcmanagerq',
			width :'122px',
			height :'93px'
		}).addClassName('tab button');
		dcmobileQTab_active = new Element('img', {src :'images/common/logo_tmp_dcmobile.gif',id :'dcmobileq',width :'122px',height :'93px'}).addClassName('tab button');
		vuduQTab_active = new Element('img', {src :'images/common/logo_tmp_vudu.png',id :'dcmobileq',width :'122px',height :'93px'}).addClassName('tab button');

		wmvQTab_inactive.addClassName('opacity');
		itunesQTab_inactive.addClassName('opacity');
		dcmanagerQTab_inactive.addClassName('opacity');
		dcmobileQTab_inactive.addClassName('opacity');
		vuduQTab_inactive.addClassName('opacity');
	}

	wmvQTab_DIV = new Element('div', {id :'wmvQTab_DIV'	}).insert(wmvQTab_inactive);
	itunesQTab_DIV = new Element('div', {id :'itunesQTab_DIV'}).insert(itunesQTab_inactive);
	dcmanagerQTab_DIV = new Element('div', {id :'dcmanagerQTab_DIV'}).insert(dcmanagerQTab_inactive);
	dcmobileQTab_DIV = new Element('div', {	id :'dcmobileQTab_DIV'}).insert(dcmobileQTab_inactive);
	vuduQTab_DIV = new Element('div', {	id :'vuduQTab_DIV'}).insert(vuduQTab_inactive);
	// ///////////////////////////////////////////////////////////////listeners
	// for div elements

	if (section == 'gettingstarted') {
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			wmvQTab_inactive.observe('mouseover', function() {
				wmvQTab_inactive.removeClassName('opacity');
			});
			wmvQTab_inactive.observe('mouseout', function() {
				wmvQTab_inactive.addClassName('opacity');
			});
		} else {
			wmvQTab_inactive.observe('mouseover', function() {
				wmvQTab_inactive.src = "images/common/logo_tmp_wmv.png";
			});

			wmvQTab_inactive
					.observe(
							'mouseout',
							function() {
								wmvQTab_inactive.src = "images/common/logo_tmp_wmv_inactive.png";
							});
		}
		wmvQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('wmv', section);
		});
		// ------------------------
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			itunesQTab_inactive.observe('mouseover', function() {
				itunesQTab_inactive.removeClassName('opacity');
			});
			itunesQTab_inactive.observe('mouseout', function() {
				itunesQTab_inactive.addClassName('opacity');
			});

		} else {
			itunesQTab_inactive.observe('mouseover', function() {
				itunesQTab_inactive.src = "images/common/logo_tmp_itunes.png";
			});

			itunesQTab_inactive
					.observe(
							'mouseout',
							function() {
								itunesQTab_inactive.src = "images/common/logo_tmp_itunes_inactive.png";
							});

		}

		itunesQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('itunes', section);
		});
		// ------------------------
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			dcmanagerQTab_inactive.observe('mouseover', function() {
				dcmanagerQTab_inactive.removeClassName('opacity');
			});

			dcmanagerQTab_inactive.observe('mouseout', function() {
				dcmanagerQTab_inactive.addClassName('opacity');
			});
		} else {
			dcmanagerQTab_inactive
					.observe(
							'mouseover',
							function() {
								dcmanagerQTab_inactive.src = "images/common/logo_tmp_dcmanager.png";
							});

			dcmanagerQTab_inactive
					.observe(
							'mouseout',
							function() {
								dcmanagerQTab_inactive.src = "images/common/logo_tmp_dcmanager_inactive.png";
							});
		}
		dcmanagerQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('dcmanager', section);
		});
		// ------------------------
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			dcmobileQTab_inactive.observe('mouseover', function() {
				dcmobileQTab_inactive.removeClassName('opacity');
			});

			dcmobileQTab_inactive.observe('mouseout', function() {
				dcmobileQTab_inactive.addClassName('opacity');
			});
		} else {
			dcmobileQTab_inactive.observe('mouseover',function() {
								dcmobileQTab_inactive.src = "images/common/logo_tmp_dcmobile.png";
							});

			dcmobileQTab_inactive.observe(	'mouseout',	function() {
								dcmobileQTab_inactive.src = "images/common/logo_tmp_dcmobile_inactive.png";
							});
		}
		dcmobileQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('dcmobile', section);
		});
		//-----------------Vudu additions
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			vuduQTab_inactive.observe('mouseover', function() {
				vuduQTab_inactive.removeClassName('opacity');
			});

			vuduQTab_inactive.observe('mouseout', function() {
				vuduQTab_inactive.addClassName('opacity');
			});
		} else {
			vuduQTab_inactive.observe('mouseover',function() {
								vuduQTab_inactive.src = "images/common/logo_tmp_vudu.png";
							});

			vuduQTab_inactive.observe(	'mouseout',	function() {
								vuduQTab_inactive.src = "images/common/logo_tmp_vudu_inactive.png";
							});
		}
		vuduQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('vudu', section);
		});
		//--------------------------------------End Getting Started Check ------------------------------//
	} else {

		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			wmvQTab_inactive.observe('mouseover', function() {
				wmvQTab_inactive.removeClassName('opacity');
			});

			wmvQTab_inactive.observe('mouseout', function() {
				wmvQTab_inactive.addClassName('opacity');
			});
		} else {
			wmvQTab_inactive.observe('mouseover', function() {
				wmvQTab_inactive.src = "images/common/logo_tmp_wmv.png";
			});

			wmvQTab_inactive
					.observe(
							'mouseout',
							function() {
								wmvQTab_inactive.src = "images/common/logo_tmp_wmv_inactive.png";
							});
		}
		wmvQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('wmv', '');

		});

		// ------------------------
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			itunesQTab_inactive.observe('mouseover', function() {
				itunesQTab_inactive.removeClassName('opacity');
			});

			itunesQTab_inactive.observe('mouseout', function() {
				itunesQTab_inactive.addClassName('opacity');
			});
		} else {
			itunesQTab_inactive.observe('mouseover', function() {
				itunesQTab_inactive.src = "images/common/logo_tmp_itunes.png";
			});

			itunesQTab_inactive
					.observe(
							'mouseout',
							function() {
								itunesQTab_inactive.src = "images/common/logo_tmp_itunes_inactive.png";
							});
		}
		itunesQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('itunes', '');
		});
		// ------------------------
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			dcmanagerQTab_inactive.observe('mouseover', function() {
				dcmanagerQTab_inactive.removeClassName('opacity');
			});

			dcmanagerQTab_inactive.observe('mouseout', function() {
				dcmanagerQTab_inactive.addClassName('opacity');
			});
		} else {
			dcmanagerQTab_inactive
					.observe(
							'mouseover',
							function() {
								dcmanagerQTab_inactive.src = "images/common/logo_tmp_dcmanager.png";
							});

			dcmanagerQTab_inactive
					.observe(
							'mouseout',
							function() {
								dcmanagerQTab_inactive.src = "images/common/logo_tmp_dcmanager_inactive.png";
							});
		}
		dcmanagerQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('dcmanager', '');
		});
		// ------------------------
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			dcmobileQTab_inactive.observe('mouseover', function() {
				dcmobileQTab_inactive.removeClassName('opacity');
			});

			dcmobileQTab_inactive.observe('mouseout', function() {
				dcmobileQTab_inactive.addClassName('opacity');
			});
		} else {
			dcmobileQTab_inactive
					.observe(
							'mouseover',
							function() {
								dcmobileQTab_inactive.src = "images/common/logo_tmp_dcmobile.png";
							});

			dcmobileQTab_inactive
					.observe(
							'mouseout',
							function() {
								dcmobileQTab_inactive.src = "images/common/logo_tmp_dcmobile_inactive.png";
							});
		}
		dcmobileQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('dcmobile', '');
		});
		//---------------------- vudu addition
		if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
			vuduQTab_inactive.observe('mouseover', function() {
				vuduQTab_inactive.removeClassName('opacity');
			});

			vuduQTab_inactive.observe('mouseout', function() {
				vuduQTab_inactive.addClassName('opacity');
			});
		} else {
			vuduQTab_inactive
					.observe(
							'mouseover',
							function() {
								vuduQTab_inactive.src = "images/common/logo_tmp_vudu.png";
							});

			vuduQTab_inactive
					.observe(
							'mouseout',
							function() {
								vuduQTab_inactive.src = "images/common/logo_tmp_vudu_inactive.png";
							});
		}
		vuduQTab_inactive.observe('click', function() {
			updateSupportSelectionTab('vudu', '');
		});
		//------ end vudu addition
	}

	// //////////////////////////////////////////////////////////end listeners
	// for div elements

	SupportedFormatsArray = [];
	// getspecificdiscInfo('getsource', '')
	// getspecificdiscInfo('gettitle', '')
	// getspecificdiscInfo('getcountry', 'us')
	// getspecificdiscInfo('getedition','')
	// getspecificdiscInfo('collection','')
	var STring = "<||>itunes: "	+ getspecificdiscInfo('qformat', 'itunes', selectedCountry);
	STring += " <||>wmv: "	+ getspecificdiscInfo('qformat', 'wmv', selectedCountry);
	STring += " <||>dcmanager: " + getspecificdiscInfo('qformat', 'dcmanager', selectedCountry);
	STring += " <||>dcmobile: "	+ getspecificdiscInfo('qformat', 'dcmmobile', selectedCountry);
	STring += " <||>vudu: "	+ getspecificdiscInfo('qformat', 'vudu', selectedCountry);
	// STring+= " <||> " + getspecificdiscInfo('getsource', '');
	// STring+= " <||> " + getspecificdiscInfo('gettitle', '');
	// STring+= " <||> " + getspecificdiscInfo('getedition','');
	// STring+= " <||> country:" + getspecificdiscInfo('getcountry', 'at');
	// STring+= " <||> country:" + getspecificdiscInfo('getcountry', 'de');
	 //alert(STring);

	if (getspecificdiscInfo('qformat', 'wmv', selectedTitle).toLowerCase() != "") {
		
		if (getspecificdiscInfo('qformat', 'wmv', selectedTitle).toLowerCase() == 'wmv') {
			SupportedFormatsArray.push( {	format :'wmv',	qtab_inactive :wmvQTab_inactive,qtab_active :wmvQTab_active	});
		}
		if (getspecificdiscInfo('qformat', 'vudu', selectedTitle).toLowerCase() == 'vudu') {
			SupportedFormatsArray.push( {format :'vudu',qtab_inactive :vuduQTab_inactive,qtab_active :vuduQTab_active});
		}
		if (getspecificdiscInfo('qformat', 'itunes', selectedTitle).toLowerCase() == 'itunes') {
			SupportedFormatsArray.push( {format :'itunes',qtab_inactive :wmvQTab_inactive,qtab_active :wmvQTab_active});
		}
		if (getspecificdiscInfo('qformat', 'dcmanager', selectedTitle).toLowerCase() == 'dcmanager') {
			SupportedFormatsArray.push( {format :'dcmanager',qtab_inactive :dcmanagerQTab_inactive,qtab_active :dcmanagerQTab_active});
		}
		if (getspecificdiscInfo('qformat', 'dcmmobile', selectedTitle).toLowerCase() == 'dcmmobile') {
			SupportedFormatsArray.push( {format :'dcmobile',qtab_inactive :dcmobileQTab_inactive,qtab_active :dcmobileQTab_active});
		}
		
	} else {
		
		// no disc id provided so show everything
		SupportedFormatsArray.push( {format :'wmv',	qtab_inactive :dcmobileQTab_inactive,qtab_active :dcmobileQTab_active});
		SupportedFormatsArray.push( {format :'itunes',qtab_inactive :dcmobileQTab_inactive,	qtab_active :dcmobileQTab_active});
		SupportedFormatsArray.push( {format :'dcmobile',qtab_inactive :dcmobileQTab_inactive,qtab_active :dcmobileQTab_active});
		SupportedFormatsArray.push( {format :'dcmanager',qtab_inactive :dcmobileQTab_inactive,qtab_active :dcmobileQTab_active});
		SupportedFormatsArray.push( {format :'vudu',qtab_inactive :vuduQTab_inactive,qtab_active :vuduQTab_active});
	}
	//*3_9_2011  with total of 5 format selections now, this area is overlapping the footer bar so increase #bounding-area height attribute
	SupportedFormatsArray.length >4 ?  $('bounding-area').setStyle({height:'600px'}) : $('bounding-area').setStyle({height:'550px'});
		

	SupportedFormatsArray.each( function(item) {

		if (item.format == 'wmv') {
			$('currentformat-tab').insert(wmvQTab_DIV);
		}
		if (item.format == 'itunes') {
			$('currentformat-tab').insert(itunesQTab_DIV);
		}
		if (item.format == 'dcmanager') {
			$('currentformat-tab').insert(dcmanagerQTab_DIV);
		}
		if (item.format == 'dcmobile') {
			$('currentformat-tab').insert(dcmobileQTab_DIV);
		}
		if (item.format == 'vudu') {
			$('currentformat-tab').insert(vuduQTab_DIV);
		}
	});
	updateCurrentSectionHighlight(format, section);

}

function updateCurrentSectionHighlight(format, section) {

	if (section == 'gettingstarted') {
		switch (format) {
		case 'wmv':
			wmvQTab_DIV.update(wmvQTab_active);
			onChangeWMV();
			break;
		case 'itunes':
			itunesQTab_DIV.update(itunesQTab_active);
			onChangeITunes();
			break;
		case 'dcmanager':
			dcmanagerQTab_DIV.update(dcmanagerQTab_active);
			onChangedcManager();
			break;
		case 'dcmobile':
			dcmobileQTab_DIV.update(dcmobileQTab_active);
			onChangedcMobile();
			break;
		case 'vudu':
			vuduQTab_DIV.update(vuduQTab_active);
			onChangeVudu();
			break;

		default:
		}
	} else {
		switch (format) {
		case 'wmv':
			wmvQTab_DIV.update(wmvQTab_active);
			onChangeWMVSupport();
			break;
		case 'itunes':
			itunesQTab_DIV.update(itunesQTab_active);
			onChangeITunesSupport();
			break;
		case 'dcmanager':
			dcmanagerQTab_DIV.update(dcmanagerQTab_active);
			onChangedcManagerSupport();
			break;
		case 'dcmobile':
			dcmobileQTab_DIV.update(dcmobileQTab_active);
			onChangedcMobileSupport();
			break;
		case 'vudu':
			vuduQTab_DIV.update(vuduQTab_active);
			onChangeVuduSupport();
			break;

		default:
		}
	}

}

function updateSupportSelectionTab(format, section) {
	SupportedFormatsArray.each( function(item) {
				if (item.format == 'wmv') {
					if ((BrowserDetect.version >= 5.5)
							&& (BrowserDetect.version < 7))
						wmvQTab_inactive.addClassName('opacity');
					else
						wmvQTab_inactive.src = "images/common/logo_tmp_wmv_inactive.png";
					wmvQTab_DIV.update(wmvQTab_inactive);
				}
				if (item.format == 'itunes') {
					if ((BrowserDetect.version >= 5.5)
							&& (BrowserDetect.version < 7))
						itunesQTab_inactive.addClassName('opacity');
					else
						itunesQTab_inactive.src = "images/common/logo_tmp_itunes_inactive.png";
					itunesQTab_DIV.update(itunesQTab_inactive);
				}
				if (item.format == 'dcmanager') {
					if ((BrowserDetect.version >= 5.5)
							&& (BrowserDetect.version < 7))
						dcmanagerQTab_inactive.addClassName('opacity');
					else
						dcmanagerQTab_inactive.src = "images/common/logo_tmp_dcmanager_inactive.png";
					dcmanagerQTab_DIV.update(dcmanagerQTab_inactive);
				}
				if (item.format == 'dcmobile') {
					if ((BrowserDetect.version >= 5.5)
							&& (BrowserDetect.version < 7))
						dcmobileQTab_inactive.addClassName('opacity');
					else
						dcmobileQTab_inactive.src = "images/common/logo_tmp_dcmobile_inactive.png";
					dcmobileQTab_DIV.update(dcmobileQTab_inactive);
				}
				if (item.format == 'vudu') {
					if ((BrowserDetect.version >= 5.5)
							&& (BrowserDetect.version < 7))
						vuduQTab_inactive.addClassName('opacity');
					else
						vuduQTab_inactive.src = "images/common/logo_tmp_vudu_inactive.png";
					vuduQTab_DIV.update(vuduQTab_inactive);
				}
			});

	if (section == 'gettingstarted') {
		switch (format) {
		case 'wmv':
			wmvQTab_DIV.update(wmvQTab_active);
			onChangeWMV();
			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG($('wmvq'));
			}
			break;
		case 'itunes':
			itunesQTab_DIV.update(itunesQTab_active);
			onChangeITunes();
			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG($('itunesq'));
			}
			break;
		case 'dcmanager':
			dcmanagerQTab_DIV.update(dcmanagerQTab_active);
			onChangedcManager();
			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG($('dcmanagerq'));
			}
			break;
		case 'dcmobile':
			dcmobileQTab_DIV.update(dcmobileQTab_active);
			onChangedcMobile();
			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG($('dcmobileq'));
			}
			break;
		case 'vudu':
			vuduQTab_DIV.update(vuduQTab_active);
			onChangeVudu();
			if ((BrowserDetect.version >= 5.5) && (BrowserDetect.version < 7)) {
				fixPNG($('vuduq'));
			}
			break;

		default:
		}
	} else {

		switch (format) {
		case 'wmv':
			wmvQTab_DIV.update(wmvQTab_active);
			onChangeWMVSupport();
			break;
		case 'itunes':
			itunesQTab_DIV.update(itunesQTab_active);
			onChangeITunesSupport();
			break;
		case 'dcmanager':
			dcmanagerQTab_DIV.update(dcmanagerQTab_active);
			onChangedcManagerSupport();
			break;
		case 'dcmobile':
			dcmobileQTab_DIV.update(dcmobileQTab_active);
			onChangedcMobileSupport();
			break;
		case 'vudu':
			vuduQTab_DIV.update(vuduQTab_active);
			onChangeVuduSupport();
			break;

		default:
		}
	}

}

/**
 * Retrieve all the necessary info needed to display the Support or Getting
 * Started section
 */
function getRequiredInfo() {

	selectedLang = getLanguage();
	selectedOS = getOS();
	selectedMediaType = getMediaType();
	selectedTitle = getTitle();
	selectedSource = getSource();
	selectedCountry = getCountry();
	selectedFormat = getFormat();

}

/**
 * Displays the country flag on the header
 */
function buildStoredInfo() {
	/*
	 * $('stored-info').update();
	 * 
	 * //if the section is not LandingPage then show the selected country's flag
	 * if(selectedSection != 'LandingPage') { var label =
	 * Data.getChangeCountryLabel(selectedLang); var country = new
	 * Element('span').update(label).addClassName('button'); var countryImg =
	 * new Element('img',{src:'images/common/flags/'+selectedCountry+'_flag.png'
	 * }).addClassName('countryflag').addClassName('button'); var imgDiv = new
	 * Element('div'); imgDiv.insert(country); imgDiv.insert(countryImg);
	 * 
	 * Event.observe(country,'click',function(){ buildLandingPage(); });
	 * Event.observe(countryImg,'click',function(){ buildLandingPage(); });
	 * $('stored-info').insert(imgDiv); } else {
	 *  }
	 */
}

/** ************************ SET ********************************** */

/**
 * Store currently selected title in cookie
 */
function setTitle(arg) {
	selectedTitle = arg;
	writePersistentCookie('selectedTitle', arg, 'days', 30);
}

/**
 * Store currently selected title in cookie
 */
function setFormat(arg) {
	selectedFormat = arg;

	writePersistentCookie('selectedFormat', arg, 'days', 30);
}
/**
 * Store currently selected language in cookie
 */
function setLanguage(arg) {
	selectedLang = arg;

	writePersistentCookie('selectedLang', arg, 'days', 30);
}

/**
 * Store the current user id in cookie
 */
function setUserID(arg) {
	userID = arg;

	writePersistentCookie('userID', arg, 'days', 30);
}

/**
 * Store currently selected source(CD/EC) in cookie
 */
function setSource(arg) {
	selectedSource = arg;

	writePersistentCookie('selectedSource', arg, 'days', 30);
}

/**
 * Store currently selected country in cookie
 */
function setCountry(arg) {
	selectedCountry = arg;

	writePersistentCookie('selectedCountry', arg, 'days', 30);
}

/**
 * Store currently selected media type in cookie
 */
function setMediaType(arg) {
	selectedMediaType = arg;

	writePersistentCookie('selectedMediaType', arg, 'days', 30);
}

/**
 * Store currently selected OS in cookie
 */
function setOS(arg) {
	selectedOS = arg;

	writePersistentCookie('selectedOS', arg, 'days', 30);
}

/** ************************ GET ********************************** */

/**
 * Retrieve the stored language from cookie
 */

function getLanguage() {
	var langParam = getParamValue('lang');
	if (langParam == undefined || langParam == null) {
		var arg = getCookieValue('selectedLang');

		if (arg == undefined || arg == null || arg == false) {
			return "en";
		} else {
			return arg;
		}
	} else {
		return langParam
	}
}

/**
 * Retrieve the user id from cookie
 */
function getUserID() {
	var arg = getCookieValue('userID');

	if (arg == undefined || arg == null || arg == false) {
		return new Date();
	} else {
		return arg;
	}
}

/**
 * Retrieve the stored source from cookie
 */
function getSource() {
	var sourceParam = getParamValue('source');

	if (sourceParam == undefined || sourceParam == null) {
		var arg = getCookieValue('selectedSource');
		return arg;
	} else {
		return sourceParam;
	}
}

/**
 * Retrieve the stored format from cookie
 */
function getFormat() {
	var formatParam = getParamValue('format');

	if (formatParam == undefined || formatParam == null) {
		var arg = getCookieValue('selectedFormat');
		return arg;
	} else {
		return formatParam;
	}
}
/**
 * Retrieve the stored country from cookie
 */
function getCountry() {
	var countryParam = getParamValue('country');

	if (countryParam == undefined || countryParam == null) {
		var arg = getCookieValue('selectedCountry');
		if (arg == undefined || arg == null || arg == false)
			return "us";
		else
			return arg;
	} else {
		return countryParam;
	}
}

/**
 * Retrieve the stored movie title from cookie
 */
function getTitle() {
	var arg = getCookieValue('selectedTitle');

	if (arg == undefined || arg == null || arg == false) {

		return null;
	} else {

		return arg;
	}
}

/**
 * Retrieve the stored media type from cookie
 */
function getMediaType() {
	var arg = getCookieValue('selectedMediaType');

	if (arg == undefined || arg == null || arg == false) {
		return null;
	} else {
		return arg;
	}
}

/**
 * Retrieve the stored O/S from cookie, otherwise get version detected by
 * javascript
 */
function getOS() {
	var arg = getCookieValue('selectedOS');

	if (arg == undefined || arg == null || arg == false) {
		return BrowserDetect.OS;
	} else {
		return arg;
	}
}

/**
 * Submit the Feedback form
 */
function submitFeedback() {
	log('thank you for the feedback');
}
/**
 * Method formcountryConversion params ( country String: <<two digit country
 * code>>) description: For form submital take the country code and return its
 * full name example pass in 'ca' returns 'Canada'
 */

function formcountryConversion(selectedCountry) {
	var countrystr = "";
	switch (selectedCountry) {
	case 'au':
		countrystr = 'Australia';
		break;
	case 'be':
		countrystr = 'Belgique';
		break;
	case 'br':
		countrystr = 'Brasil';
		break;
	case 'ca':
		countrystr = 'Canada';
		break;
	case 'dk':
		countrystr = 'Danmark';
		break;
	case 'de':
		countrystr = 'Deutschland';
		break;
	case 'es':
		countrystr = 'Espana';
		break;
	case 'ch':
		countrystr = 'Die Schweiz';
		break;
	case 'ch':
		countrystr = 'Suisse';
		break;
	case 'ch':
		countrystr = 'Svizzera';
		break;
	case 'ie':
		countrystr = 'Ireland';
		break;
	case 'it':
		countrystr = 'Italia';
		break;
	case 'jp':
		countrystr = '&#26085;&#26412;';
		break;
	case 'mx':
		countrystr = 'Mexico';
		break;
	case 'nl':
		countrystr = 'Nederland';
		break;
	case 'nz':
		countrystr = 'New Zealand';
		break;
	case 'no':
		countrystr = 'Norge';
		break;
	case 'at':
		countrystr = 'Österreich';
		break;
	case 'se':
		countrystr = 'Sverige';
		break;
	case 'gb':
		countrystr = 'United Kingdom';
		break;
	case 'us':
		countrystr = 'United States';
		break;
	default:
	}

	return countrystr;
}
/**
 * Displays the page in the selected language
 */
function localizePage(lang) {
	log('Localize ' + selectedSection + ' to language (' + lang + ')');
	log('selectedLang is  ' + selectedLang);

	if (lang != selectedLang) {
		setLanguage(lang);

		log('language is now ' + selectedLang);

		if (selectedSection != "LandingPage") {
			buildHeader();
			buildFooter();
		}

		buildStoredInfo();
		buildCopyright();

		if (selectedSection == "LandingPage") {
			buildLandingPage();
		} else if (selectedSection == "Home") {
			loadHome();
		} else if (selectedSection == "SupportForm") {
			loadSupportForm();
		} else if (selectedSection == 'GettingStarted') {
			buildStoredInfo();
			loadGettingStarted()
		} else if (selectedSection == 'Expire') {
			gotoFORM(selectedForm);
		} else if (selectedSection == 'Feedback') {
			loadFeedbackForm()
		} else if (selectedSection == 'Privacy') {
			loadPrivacyPolicy()
		} else if (selectedSection == 'Terms') {
			loadTermsOfUse();
		} else if (selectedSection == 'Support') {
			buildLoadingPopup();
			buildSupport();

		} else {
			// ("<script>build" + selectedSection +
			// "()</script>").evalScripts();
		}
	} else {
		log('language is the same ' + lang);
	}
}

/**
 * This method returns the dvd title based on the disc id.
 * 
 * @param {}
 *            discId
 * @return {}
 */
function getDiscTitle(discId) {
	getspecificdiscInfo('gettitle', '')
	if (discInfo == null)
		discInfo = gatherSingleDiscInfo(discId);
	return getspecificdiscInfo('gettitle', '');
}

/**
 * This method returns the disc format based on the disc id and format.
 * 
 * @param {}
 *            discId
 * @param {}
 *            format
 * @return {}
 */
function getDiscFormat(discId, format) {
	if (discInfo == null)
		discInfo = gatherSingleDiscInfo(discId);
	if (getspecificdiscInfo('format', format, discId) == format) {
		return format;
	} else {
		return "";
	}
}

/**
 * This method returns the source based on disc id and source.
 * 
 * @param {}
 *            discId
 * @param {}
 *            sName
 * @return {}
 */
function getDiscSource(discId, sName) {
	if (discInfo == null)
		discInfo = gatherSingleDiscInfo(discId);
	return getspecificdiscInfo('getsource', '');
}

/**
 * This method returns the edition based on disc id .
 * 
 * @param {}
 *            discId
 * @param {}
 *            sName
 * @return {}
 */
function getDiscEdition(discId, sName) {
	if (discInfo == null)
		discInfo = gatherSingleDiscInfo(discId);
	return getspecificdiscInfo('getedition', '');
}

/**
 * This method returns the country the disc belongs to based on the disc id and
 * country.
 * 
 * @param {}
 *            discId
 * @param {}
 *            format
 * @return {}
 */
function getDiscCountry(discId, _thecountry) {
	if (discInfo == null)
		discInfo = gatherSingleDiscInfo(discId);
	return getspecificdiscInfo('getcountry', _thecountry);
}
/**
 * This method returns all disc information.
 * 
 * @param {}
 *            Option *
 * @return {} :String
 */
function getspecificdiscInfo(content, option, _selectedTitle) {

	// example call :
	// getspecificdiscInfo('formatmatchprovider','DCMANAGER',selectedTitle);
	// getspecificdiscInfo('getsource', '')
	// getspecificdiscInfo('gettitle', '')
	// getspecificdiscInfo('getcountry', 'us')
	// getspecificdiscInfo('getedition','')
	// getspecificdiscInfo('collection','')
	// getspecificdiscInfo('format','itunes',selectedTitle)
	
	if (option != undefined) {
		var _discinfo = "";
		var thediscformat = "";
		var thequestiondiscformat = "";
		var thediscprovider = "";
		var thediscsource = "";
		var disccollection = "";
		var getdiscsource = "";
		var getdisctitle = "";
		var getdiscedition = "";
		var expiredate = "";
		var redeemURL = "";
		var getdisccountry = "";
		var formatMatchprovider = false;
		// var discInfo =[];
		// discInfo = gatherSingleDiscInfo(_selectedTitle);

		if (discInfo != undefined) {
			discInfo.each( function(all) {
				// alert(all.discName +" "+all.discLang+" "+all.discSource);
					if (all.discSource != undefined) {
						getdiscsource = all.discSource;
						if (all.discSource.toLowerCase() == option
								.toLowerCase()) {
							thediscsource = all.discSource;
						}
						if (all.expire != '' && all.expire != undefined
								&& option.toLowerCase() == 'date') {
							expiredate = all.expire;
						}
						if (all.discName != '' && all.discName != undefined) {
							getdisctitle = all.discName;
						}
						if (all.redemptionURL != ''
								&& all.redemptionURL != undefined
								&& option.toLowerCase() == 'redemptionurl') {
							redeemURL = all.redemptionURL;
						}
						if (all.discEdition != ''
								&& all.discEdition != undefined
								&& content == 'getedition') {
							getdiscedition = all.discEdition;
						}
						all.disccountryArr.each( function(discdetail) {

							if (content == 'getcountry'
									&& discdetail.countryId != undefined
									&& option == discdetail.countryId)// alert(discdetail.countryId);
								{ // alert(discdetail.countryId + " disc
									// detail country id Option="+ option);
									getdisccountry = discdetail.countryId;
									throw $break;
								}
								discdetail.discformatArr.each( function(discdetailformat) {
									
//									if(content == 'provider')
//										alert("look to see if disc has provider info");	
									
									if (content == 'formatmatchprovider') {
										var params = option.split(',');
										// alert(params[0] +" = "+
										// discdetailformat.formatName);//Format
										// alert(params[1] + " = "+
										// discdetailformat.formatProvider);//Provider
										// alert(discdetailformat.formatName
										// +"<>"+
										// discdetailformat.formatProvider);
										if (params[0].toLowerCase() == discdetailformat.formatName.toLowerCase()
												&& params[1].toLowerCase() == discdetailformat.formatProvider
														.toLowerCase()) {
											formatMatchprovider = true;
											throw $break;
										}
									}
									if ('qformat' == content  && selectedCountry == discdetail.countryId && discdetailformat.formatName.toLowerCase() == option.toLowerCase()) {
										// alert( _paramCtry + " found country
										// of the disc detail information " +
										// discdetailformat.formatName +" "+
										// discdetail.countryId );
										thequestiondiscformat = discdetailformat.formatName;
										throw $break;
										// alert(discdetailformat.formatName);
									}
									//alert(discdetailformat.formatName + " " + discdetailformat.formatProvider);
									
									
									
									
									if (content == 'format' && discdetailformat.formatName.toLowerCase() == option.toLowerCase()) {
										thediscformat = discdetailformat.formatName;
										// if(content== 'provider') 
											//thediscprovider = discdetailformat.formatProvider;
										
										throw $break;
										// alert(discdetailformat.formatName);
										
									}
									//if('provider' == content)
									//alert("discArray="+discdetailformat.formatProvider +" looking for=" + option.toLowerCase());
									if (content =='provider' && discdetailformat.formatProvider.toLowerCase() == option.toLowerCase()) {
										thediscprovider = discdetailformat.formatProvider;
										throw $break;
									}
								});
								// alert(discdetail.countryId + "disc country");
								// alert(discdetail.collectionArr[0]);
								discdetail.collectionArr.each( function(m) {
									// alert(discdetail.collectionArr.length +
									// "collection array length " + m.info + "
									// country="+m.cid );
										// var cllID = m.info.split(",");
										for ( var i = 0; i < m.info.length; i++) {
											if (selectedCountry == m.cid
													&& m.info[i] == option) {
												disccollection = m.info[i];
											}

										}

									});

							});

					}// end if

				});
		}// end if discInfo != undefined
		
		switch (content) {

		case "provider":
			 return thediscprovider;
			break;
		case "format":
			return thediscformat;
			break;
		case "qformat":
			return thequestiondiscformat;
			break;
		case "source":
			return thediscsource;
			break;
		case "expire":
			return expiredate;
			break;
		case "formatmatchprovider":
			return formatMatchprovider;
			break;
		case "redemptionURL":
			return redeemURL;
			break;
		case "getedition":
			return getdiscedition;
			break;
		case "getsource":
			return getdiscsource;
			break;
		case "gettitle":
			return getdisctitle;
			break;
		case "collection":
			return disccollection;
			break;
		case "getcountry":
			return getdisccountry;
			break;
		default:
			log("no method found");
			return "";
		}
	}
	// return _discinfo;
}

/**
 * This method returns all disc information.
 * 
 * @param {}
 *            discId *
 * @return {} :array
 */
function gatherSingleDiscInfo(title) {
	if (title == "")
		return;
	var singlediscInfo = [];
	var _disccountryArr = [];
	var _discformatArr = [];
	var _collectionArr = [];
	var _discId, _discName, _discLang, _discSource, _discEdition;
	var _countryId, _prodUrl;
	var _formatName, _formatProvider;
	var _expire;
	var _redemptionURL;
	var flag = false;

	if (!useDTM) {

		Titlemap.list.each( function(item) {

			var dId = '';
			item.list.each( function(arg) {
				var id = arg.discId;

				flag = false;
				if (arg.discId != undefined) {
					id = id.toLowerCase();
				}
				if (title != "" && id == title.toLowerCase()) { // found the
																// title in
																// title map
																// that matches
																// param title
						dId = id;
						flag = true;
					}
					if (flag == true && dId == title.toLowerCase()) {// at
																		// this
																		// point
																		// found
																		// the
																		// disc,
																		// now
																		// retrieve
																		// specific
																		// information
						if (arg.discId != undefined) {
							_discId = arg.discId;
							// alert(arg.discId +"=discID");
						}
						if (arg.name != undefined) {
							_discName = arg.name;
							// alert(arg.name);
						}
						if (arg.language != undefined) {
							_discLang = arg.language;
							// alert(arg.language);
						}
						if (arg.source != undefined) {
							_discSource = arg.source;
							// alert(arg.source);
						}
						if (arg.expire != undefined) {
							_expire = arg.expire;
							// alert(arg.expire);
						}
						if (arg.redemptionURL != undefined) {
							_redemptionURL = arg.redemptionURL;
							// alert(arg.expire);
						}
						if (arg.edition != undefined) {
							_discEdition = arg.edition;
							// alert(arg.edition);
						}
						// alert("country length" + arg.countryList.length);

						arg.country.each( function(x) {
							// alert("selected country" +selectedCountry + " x="
							// +x.id);
								// if(x.id != undefined && x.id ==
								// selectedCountry)
								if (x.id != undefined) { // alert(x.id +
															// "x.id");
									_countryId = x.id;
									_discformatArr = [];
									x.formatArr.each( function(f) {
										if (f.name != undefined) {
											_formatName = f.name
											// alert(f.name);
										}
										if (f.provider != undefined) {
											_formatProvider = f.provider;
										}
										
										_discformatArr.push( {	formatName :_formatName, formatProvider :_formatProvider});
									});
								}
								if (x.pidhubsppt != undefined) {
									// for collectionID information
									x.pidhubsppt.each( function(f) {
										if (f.pidhubinfo != null
												&& f.pidhubinfo != undefined) {
											_collectionArr.push( {
												info :f.pidhubinfo,
												cid :_countryId
											});
										}
									});
								}
								// testing
								/*
								 * if('60072DA4-9E77-4aff-8A76-20924F0B0D84' ==
								 * arg.discId ) { alert('country id'+ _countryId + " > "+
								 * _discformatArr.length +
								 * _discformatArr[0].formatName ); }
								 */

								_disccountryArr.push( {
									countryId :_countryId,
									discformatArr :_discformatArr,
									collectionArr :_collectionArr
								});
							});
					}
				});
		});
		singlediscInfo.push( {
			discId :_discId,
			discName :_discName,
			discLang :_discLang,
			discSource :_discSource,
			disccountryArr :_disccountryArr,
			expire :_expire,
			redemptionURL :_redemptionURL,
			discEdition :_discEdition
		});

	} else {

		/* New updates for dynamic gathering of disc info */
		new Ajax.Request('mydata/discinfo.php', {
			method :'get',
			asynchronous :false,
			parameters : {
				discid :title,
				country :selectedCountry
			},
			// onComplete: this.processResponse2.bind(this),
			onComplete : function(obj) {
				var response;
				response = obj.responseText.evalJSON();

				_discId = response.Disc.DiscID;
				_discName = response.Disc.Name;
				_discLang = response.Disc.Language;
				_discSource = response.Disc.Source;

				_countryId = response.Disc.Country.Id;

				// var fArray = response.Disc.Country.Format;
			// alert(fArray.length);
			for ( var i = 0; i < response.Disc.Country.Format.length; i++) {
				_formatName = response.Disc.Country.Format[i].Name;
				_formatProvider = response.Disc.Country.Format[i].Provider;
				_discformatArr.push( {
					formatName :_formatName,
					formatProvider :_formatProvider
				});
			}
			_disccountryArr.push( {
				countryId :_countryId,
				discformatArr :_discformatArr
			});
			_expire = response.Disc.ExpireDate;
			_redemptionURL = response.Disc.RedemptionURL;

			singlediscInfo.push( {
				discId :_discId,
				discName :_discName,
				discLang :_discLang,
				discSource :_discSource,
				disccountryArr :_disccountryArr,
				expire :_expire,
				redemptionURL :_redemptionURL
			});
		}
		});

	}

	return singlediscInfo;
}

/**
 * This method returns the collection value based on the disc id and collection
 * value.
 * 
 * @param {}
 *            discId
 * @param {}
 *            format
 * @return {}
 */
function getDiscCollection(discId, collection) {
	var collectName = "";
	var flag = false;
	Titlemap.list.each( function(item) {
		var dId = '';
		item.list.each( function(arg) {
			var id = arg.discId;
			if (arg.discId != undefined) {
				id = id.toLowerCase();
			}
			if (discId != "" && id == discId.toLowerCase()) {
				dId = id;
				flag = true;
			}
			if (item.collection != undefined && flag == true
					&& dId == discId.toLowerCase()) {
				for ( var i = 0; i < item.collection.length; i++) {
					if (item.collection[i] == collection)
						collectName = item.collection[i];
					else if (collection == undefined)
						collectName = collectName = item.collection[i];

				}

			}
		})
	});
	return collectName;
}

function clearOmnitureParams(omniVars) {
	omniVars.pageName = '';
	omniVars.channel = '';
	omniVars.prop1 = '';
	omniVars.prop5 = '';
	omniVars.prop3 = '';
	omniVars.prop26 = '';
	omniVars.prop27 = '';
	omniVars.prop28 = '';
	omniVars.prop29 = '';
	omniVars.prop30 = '';
	omniVars.prop31 = '';
	omniVars.prop32 = '';
	omniVars.prop33 = '';
	omniVars.prop34 = '';

}

// phased out
/*
 * function getPIDHUBCountry(title, country,SPPT) {
 * 
 * var option=false; var pidcountry=""; var flag = false; pidcountry = country;
 * Titlemap.list.each(function(item){ var dId = '';
 * item.list.each(function(arg){ var id = arg.discId; if(arg.discId !=
 * undefined) { id = id.toLowerCase(); } if(title != "" && id ==
 * title.toLowerCase()) { //found the title in title map that matches param
 * title dId = id; flag = true; } if(flag == true && dId == title.toLowerCase())
 * {//at this point found the disc, now retrieve country information
 * item.country.each(function(x){
 * 
 * x.pidhubsppt.each(function(f){ if(f.pidhubinfo != null && f.pidhubinfo !=
 * undefined && x.id == country) { if(f.pidhubinfo.length>1)//PID && HUB {
 * if(f.pidhubinfo[0]==SPPT) option=true; if(f.pidhubinfo[1]==SPPT) option=true; }
 * else if(f.pidhubinfo[0]==SPPT) { option=true; } else{option=false;}
 * //alert(x.id +" pid/hub " + f.pidhubinfo[0]+ " array
 * length"+f.pidhubinfo.length); } }); }); } }) });
 * 
 * return option;
 *  }
 */
function gotoFAQ(id) {
	if ($(id)) {
		selectedTopSupportQue = id;
		buildSupport();
	} else {
		log("FAQ id (" + id + ") does not exist");
	}
}

function showhideLangList(option, currLang, currSect) {
	var chglabel = "";
	LangSelector.languageNav.langHeader.each( function(m) {
		if (m.langid == currLang) {
			chglabel = m.langlabel;
			throw $break;
		}
	});
	var langmenuBtn = new Element('label').update(chglabel);
	var landPageBtn = new Element('label').addClassName('button maindc')
			.update(HeaderNav[4].strip());
	Event.observe(landPageBtn, 'click', function(event) {
		window.location.href = '/home/';
	});
	Event.observe(landPageBtn, 'mouseover', function(event) {
		landPageBtn.addClassName('onhover');
	});
	Event.observe(landPageBtn, 'mouseout', function(event) {
		landPageBtn.removeClassName('onhover');
	});

	if (currSect == 'Privacy' || currSect == 'Terms') {

		langmenuBtn.update();
		$('langmenu-content').update();
		$('langmenu-content').update(landPageBtn);

	}
	// show language list
	if (option && currSect != 'Privacy' && currSect != 'Terms') {
		$('menu-content').insert(langmenuBtn).insert("<br>");
		$('menu-content').insert(langmenuBtn);

		var langList = new Element('div');
		var menuBtn = new Element('img', {
			src :'images/common/menu_btn.png',
			width :'27px',
			height :'27px'
		});
		try {
			LangSelector.languageNav.list.each( function(item) {
				var langBtn = new Element('label').addClassName('button')
						.update(item.label);
				Event.observe(langBtn, 'click', function(event) {
					localizePage(item.id);
				});
				Event.observe(langBtn, 'mouseover', function(event) {
					langBtn.addClassName('onhover');
				});
				Event.observe(langBtn, 'mouseout', function(event) {
					langBtn.removeClassName('onhover');
				});
				langList.insert(langBtn).insert("<br>");
			});
			$('langmenu-content').update(langList);
			$('langmenu-content').insert(landPageBtn);
		} catch (error) {
			log("Error populating Language List Side Menu" + error);
		}
	}
	return;
}

/*******************************************************************************
 * Go to URL
 */
function visit(url) {
	window.location.href = url;
}

/**
 * This method opens third party app so select phone
 * 
 * @return {}
 * 
 * 
 */
var mobiclipwindow;
function openPhoneSelect() {
	mobiclipwindow = window.open('/mobiclip?view=adddevice&source=supportsite',
			'phone_popup', 'width=1000,height=600,scrollbars=1');
	return false;
}
var phoneArray = [];

/**
 * This method supports third party app so select phone
 * 
 * @return {}
 * 
 * 
 */

function setPhoneInfo(cons, phonemodel) {
	mobiclipwindow.window.close();

	if (inMobiClipList(cons)) {

		// in list
		$('pmd').update('');
		selector = document.getElementById('pmd');
		selector.options[0] = new Option(phonemodel, phonemodel);

		selector = document.getElementById('pmdm');

		for (i = 0; i <= selector.options.length - 1; i++) {
			if (selector.options[i].text == 'Refer to device model') {
				selector.selectedIndex = i;
				break;
			} else if (selector.options[i].text == cons) {
				selector.selectedIndex = i;
				break;
			}
		}

	} else {
		// not in list
		phoneArray.push( {
			cns :cons,
			pmodel :phonemodel
		});
		var selector = document.getElementById('pmdm');
		selector.options[selector.options.length] = new Option(cons);
		selector.selectedIndex = selector.options.length - 1;

		$('pmd').update('');
		selector = document.getElementById('pmd');
		selector.options[0] = new Option(phonemodel, phonemodel);
	}

}

/**
 * This method supports third party app so select phone
 * 
 * @return {}
 * 
 * 
 */

function inMobiClipList(selected) {

	var found = false;
	var search_Term = document.getElementById('pmdm');

	for (i = 0; i <= search_Term.options.length - 1; i++) {
		if (search_Term.options[i].text == selected) {
			found = true;
			break;
		}
	}
	return found;
}

function findPhoneManufacturer(phone) {
	var str = "";
	for ( var i = 0; i < phoneArray.length; i++) {
		if (phone == phoneArray[i].cns) {

			foundphone = true;
			str = phone;
		}
	}
	return str;
}
/*******************************************************************************
 * Method datecountryFormat() Params(date:String , country:String) Returns the
 * date in the country format
 */

function datecountryFormat(expirationDate, country) {
	dstr = '';
	if (expirationDate == '')
		return dstr;

	formatdate = expirationDate.split('/');
	// Month
	m = formatdate[0];
	// Day
	d = formatdate[1];
	// Year
	y = formatdate[2];

	if (country == 'us') {
		dstr = m + '/' + d + '/' + y;
	}// United States
	else if (country == 'ca') {
		dstr = m + '/' + d + '/' + y;
	}// Canada
	else if (country == 'mx') {
		dstr = d + '/' + m + '/' + y;
	}// Mexico
	else if (country == 'br') {
		dstr = d + '/' + m + '/' + y;
	}// Brazil
	else if (country == 'gb') {
		dstr = d + '/' + m + '/' + y;
	}// United Kingdom
	else if (country == 'ie') {
		dstr = d + '/' + m + '/' + y;
	}// Ireland
	else if (country == 'de') {
		dstr = d + '/' + m + '/' + y;
	}// Germany
	else if (country == 'at') {
		dstr = d + '/' + m + '/' + y;
	}// Austria
	else if (country == 'be') {
		dstr = d + '/' + m + '/' + y;
	}// Netherlands-Belgium
	else if (country == 'nl') {
		dstr = d + '/' + m + '/' + y;
	}// Netherlands-Holland
	else if (country == 'it') {
		dstr = d + '/' + m + '/' + y;
	}// Italy
	else if (country == 'es') {
		dstr = d + '/' + m + '/' + y;
	}// Spain
	else if (country == 'be') {
		dstr = d + '/' + m + '/' + y;
	}// Belgique
	else if (country == 'dk') {
		dstr = d + '/' + m + '/' + y;
	}// Denmark
	else if (country == 'no') {
		dstr = d + '/' + m + '/' + y;
	}// Norway
	else if (country == 'se') {
		dstr = d + '/' + m + '/' + y;
	}// Sweden
	else if (country == 'fi') {
		dstr = d + '/' + m + '/' + y;
	}// Finland
	else if (country == 'ch') {
		dstr = d + '/' + m + '/' + y;
	}// Switzerland
	else if (country == 'au') {
		dstr = d + '/' + m + '/' + y;
	}// Austrailia
	else if (country == 'nz') {
		dstr = d + '/' + m + '/' + y;
	}// New Zealand
	else if (country == 'jp') {
		dstr = y + '/' + m + '/' + d;
	}// Japan
	else {
		dstr = m + '/' + d + '/' + y;
	}
	return dstr;
}
/**
 * compared two dates
 * 
 */

function compDate(date1, dateformat1, date2, dateformat2) {
	 
	var d1 = getDateFromFormat(date1, dateformat1);
	var d2 = getDateFromFormat(date2, dateformat2);

	if (d1 == 0 || d2 == 0) {
		return -1;
	} else if (d1 > d2) {
		return 1;
	}
	return 0;
}
function _isInteger(val) {
	var digits = "1234567890";
	for ( var i = 0; i < val.length; i++) {
		if (digits.indexOf(val.charAt(i)) == -1) {
			return false;
		}
	}
	return true;
}
function _getInt(str, i, minlength, maxlength) {
	for ( var x = maxlength; x >= minlength; x--) {
		var token = str.substring(i, i + x);
		if (token.length < minlength) {
			return null;
		}
		if (_isInteger(token)) {
			return token;
		}
	}
	return null;
}

function getDateFromFormat(val, format) {
	val = val + "";
	format = format + "";
	var i_val = 0;
	var i_format = 0;
	var c = "";
	var token = "";
	var token2 = "";
	var x, y;
	var now = new Date();
	var year = now.getYear();
	var month = now.getMonth() + 1;
	var date = 1;
	var hh = now.getHours();
	var mm = now.getMinutes();
	var ss = now.getSeconds();
	var ampm = "";

	while (i_format < format.length) {
		// Get next token from format string
		c = format.charAt(i_format);
		token = "";
		while ((format.charAt(i_format) == c) && (i_format < format.length)) {
			token += format.charAt(i_format++);
		}
		// Extract contents of value based on format token
		if (token == "yyyy") {
			if (token == "yyyy") {
				x = 4;
				y = 4;
			}
			year = _getInt(val, i_val, x, y);
			if (year == null) {
				return 0;
			}
			i_val += year.length;
		} else if (token == "MM" || token == "M") {
			month = _getInt(val, i_val, token.length, 2);
			if (month == null || (month < 1) || (month > 12)) {
				return 0;
			}
			i_val += month.length;
		} else if (token == "dd" || token == "d") {
			date = _getInt(val, i_val, token.length, 2);
			if (date == null || (date < 1) || (date > 31)) {
				return 0;
			}
			i_val += date.length;
		} else {
			if (val.substring(i_val, i_val + token.length) != token) {
				return 0;
			} else {
				i_val += token.length;
			}
		}
	}
	// If there are any trailing characters left in the value, it doesn't match
	if (i_val != val.length) {
		return 0;
	}
	// Is date valid for month?
	if (month == 2) {
		// Check for leap year

		if (((year % 4 == 0) && (year % 100 != 0)) || (year % 400 == 0)) { // leap
																			// year
			if (date > 29) {
				return 0;
			}
		} else {
			if (date > 28) {
				return 0;
			}
		}
	}
	if ((month == 4) || (month == 6) || (month == 9) || (month == 11)) {
		if (date > 30) {
			return 0;
		}
	}
	var newdate = new Date(year, month - 1, date, hh, mm, ss);
	return newdate.getTime();
}
/*
 * function to compare to dates
 * 
 */
function compareDates() {

	var dateexpired;
	var today = new Date();
	var dd = today.getDate();
	var mm = today.getMonth() + 1;
	var yyyy = today.getFullYear();
	if (dd < 10) {
		dd = '0' + dd
	}
	if (mm < 10) {
		mm = '0' + mm
	}
	var now = mm + '/' + dd + '/' + yyyy;
	var expDate = getspecificdiscInfo('expire', 'date', selectedTitle);

	if (compDate(expDate, 'MM/dd/yyyy', now, 'MM/dd/yyyy') == 1) { // date is
																	// not
																	// expired
																	// yet
																	// display
																	// regular
																	// questions
		dateexpired = false;
	} else {
		dateexpired = true;
	}
	return dateexpired;
}
function captchaFormVisible(){
	
captchaVisible = true;
}
function gotoFORM(id) {

	selectedForm = id;
	selectedSection = "Expire";
	positionMainContent(selectedSection);
	buildHash("expire-area");
	log('display the expire form');

	Data.formlabels[selectedLang].labelArray[0].lname

	// alert(Data.formlabels[selectedLang].labelArray.fname);

	// create Expire-content container
	var expireformDiv = new Element('div', {
		id :'expire-content',
		name :'expire-content'
	});

	// create middle div
	var middleDiv = new Element('div', {
		id :'middle'
	});
	expireformDiv.insert(middleDiv);

	// display text (ie 'Please submit the feedback form')
	var faqDiv = new Element('div').addClassName('faq');
	middleDiv.insert(faqDiv);

	// display instructions
	var instructDiv = new Element('div', {
		id :'instructdiv'
	}).addClassName('feedbackquestion').update();
	faqDiv.insert(instructDiv);

	// build first name
	var fNameDiv = new Element('div').addClassName('group');
	var fNameLabel = new Element('span', {
		id :'firstname-label'
	}).addClassName('dd-label').update(
			Data.formlabels[selectedLang].labelArray[0].fname);
	var req = new Element('span').addClassName('required').update('*');
	var fName = new Element('input', {
		type :'text',
		id :'firstname'
	});
	fNameLabel.insert(req);
	fNameDiv.insert(fNameLabel);
	fNameDiv.insert(fName);

	// build last name
	var lNameDiv = new Element('div').addClassName('group');
	var lNameLabel = new Element('span', {
		id :'lastname-label'
	}).addClassName('dd-label').update(
			Data.formlabels[selectedLang].labelArray[0].lname);
	var lreq = new Element('span').addClassName('required').update('*');
	var lName = new Element('input', {
		type :'text',
		id :'lastname'
	});
	lNameLabel.insert(lreq);
	lNameDiv.insert(lNameLabel);
	lNameDiv.insert(lName);

	// build email address
	var emailDiv = new Element('div').addClassName('group');
	var emailLabel = new Element('span', {
		id :'email-label'
	}).addClassName('dd-label').update(
			Data.formlabels[selectedLang].labelArray[0].email);
	var req = new Element('span').addClassName('required').update('*');
	var email = new Element('input', {
		type :'text',
		id :'email'
	});
	emailLabel.insert(req);
	emailDiv.insert(emailLabel);
	emailDiv.insert(email);

	// Build AuthCode Field
	var authcodeDiv = new Element('div').addClassName('group');
	var authcodeLabel = new Element('span', {
		id :'email-label'
	}).addClassName('dd-label').update(
			Data.formlabels[selectedLang].labelArray[0].authcode);
	var req = new Element('span').addClassName('required').update('*');
	var authcode = new Element('input', {
		type :'text',
		id :'authcode'
	});
	// authcodeLabel.insert(req);
	authcodeDiv.insert(authcodeLabel);
	authcodeDiv.insert(authcode);

	// Build Comments Field
	var commentsDiv = new Element('div').addClassName('group');
	var commentsLabel = new Element('span', {
		id :'email-label'
	}).addClassName('dd-label').update(
			Data.formlabels[selectedLang].labelArray[0].comments);
	// var req = new Element('span').addClassName('required').update('*');
	var comments = new Element('textarea', {
		id :'comments',
		rows :'3',
		cols :'35',
		wrap :'soft'
	}).setStyle( {
		overflow :'auto'
	});

	// authcodeLabel.insert(req);
	commentsDiv.insert(commentsLabel);
	commentsDiv.insert('<br/>').insert(comments);

	// Build Captcha Div
	var captchaDiv = new Element('div', {
		id :'captchaDIV'
	});

	faqDiv.insert(fNameDiv);
	faqDiv.insert('<p></p>');
	faqDiv.insert(lNameDiv);
	faqDiv.insert('<p></p>');
	faqDiv.insert(emailDiv);
	faqDiv.insert('<p></p>');
	faqDiv.insert(authcodeDiv);
	faqDiv.insert('<p></p>');
	faqDiv.insert(commentsDiv);
	faqDiv.insert('<p></p>');
	faqDiv.insert(captchaDiv);

	// build Submit button
	var submitDiv = new Element('div');
	submitDiv.setStyle( {
		marginLeft :'130px',
		padding :'20px'
	});
	var submitLabel = new Element('input', {
		type :'button',
		id :'submitfaqform',
		value :"Submit"
	});
	submitDiv.insert(submitLabel);
	faqDiv.insert(submitDiv);

	$('main-content').update(expireformDiv);

	// Insert Captcha Module After it is found on the DOM
	Recaptcha.create("6LcutLoSAAAAANen64H1Aq5t2sOjhZUaTljwYUHl", 'captchaDIV',
			{
				theme :'blackglass',
				lang :selectedLang,
				tabindex :0,
				callback: captchaFormVisible(true)
			});

	$('instructdiv').update(
			Data.formlabels[selectedLang].labelArray[0].formheader);
	$('submitfaqform').value = "Submit";
	$('submitfaqform')
			.observe(
					'click',
					function() {

						if(captchaVisible){
						if ($('submitfaqform').hasClassName('disabled')) {
							log('Button is disabled. Disallowing request.');
							return;
						}

						$('submitfaqform').addClassName('disabled');

						var captchavalid = validateCaptcha();
						var emailFormat = /^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/;
						var ip = '<!--#echo var="REMOTE_ADDR"-->';

						if ($F('firstname') == null || $F('firstname') == '') {
							$('firstname').focus();
							$('firstname').addClassName('highlight');
							$('submitfaqform').removeClassName('disabled');
						} else if ($F('lastname') == null
								|| $F('lastname') == '') {
							$('lastname').focus();
							$('lastname').addClassName('highlight');
							$('submitfaqform').removeClassName('disabled');
						} else if (!emailFormat.test($F('email'))
								|| $F('email') == null) {
							$('email').focus();
							$('email').addClassName('highlight');
							$('submitfaqform').removeClassName('disabled');
						}/*
							 * else if ($F('authcode')== null ||
							 * $F('authcode')== '' ) { $('authcode').focus();
							 * $('authcode').addClassName('highlight');
							 * $('submitfaqform').removeClassName('disabled'); }
							 */else if (Recaptcha.get_response() == '') {
							Recaptcha.focus_response_field();
							$('submitfaqform').removeClassName('disabled');
						} else if (!captchavalid) {
							alert('invalid captcha');
							$('submitfaqform').removeClassName('disabled');
							Recaptcha.reload();

						} else {
							discInfo = gatherSingleDiscInfo(selectedTitle);
							var selectedCountryConversion = formcountryConversion(selectedCountry);

							var dropdownObj = [];
							dropdownObj.push( {
								"id" :"60",
								"value" :"797"
							});
							dropdownObj.push( {
								"id" :"24",
								"value" :"1"
							});
							dropdownObj.push( {
								"id" :"77",
								"value" :"123"
							});

							if (paratureTranslate(35, getspecificdiscInfo(
									'gettitle', '')) != "")
								dropdownObj
										.push( {
											"id" :"35",
											"value" :paratureTranslate(35,
													getspecificdiscInfo(
															'gettitle', ''))
										});
							if (paratureTranslate(34, selectedForm) != "")
								dropdownObj
										.push( {
											"id" :"34",
											"value" :paratureTranslate(34,
													selectedForm)
										});
							if (paratureTranslate(32, selectedCountryConversion) != "")
								dropdownObj.push( {
									"id" :"32",
									"value" :paratureTranslate(32,
											selectedCountryConversion)
								});
							if (paratureTranslate(67, getspecificdiscInfo(
									'getedition', '')) != "")
								dropdownObj.push( {
									"id" :"67",
									"value" :paratureTranslate(67,
											getspecificdiscInfo('getedition',
													''))
								});
							if (paratureTranslate(62, selectedLang) != "")
								dropdownObj
										.push( {
											"id" :"62",
											"value" :paratureTranslate(62,
													selectedLang)
										});
							if (paratureTranslate(61, getspecificdiscInfo(
									'getsource', '')) != "")
								dropdownObj
										.push( {
											"id" :"61",
											"value" :paratureTranslate(61,
													getspecificdiscInfo(
															'getsource', ''))
										});

							var entryFieldsObj = [];
							var commentsParatureField = "";
							if ($F('comments').include("&")) {
								commentsParatureField = $F('comments');
								commentsParatureField = commentsParatureField
										.replace(/&/g, "&amp;");
							} else {
								commentsParatureField = $F('comments');
							}

							var autoresponseaparaturefield = Data.salutationandclosing[selectedLang].salutation
									+ ",<br/><br/>"
									+ Data.responsedata[selectedForm].responseArray[selectedLang].content
									+ "<br/><br/>"
									+ Data.salutationandclosing[selectedLang].closing;

							autoresponseaparaturefield = autoresponseaparaturefield
									.replace(/</g, "&lt;");
							autoresponseaparaturefield = autoresponseaparaturefield
									.replace(/>/g, "&gt;");

							entryFieldsObj.push( {
								"id" :"88",
								"value" :autoresponseaparaturefield
							});

							entryFieldsObj.push( {
								"id" :"28",
								"value" :commentsParatureField
							});
							entryFieldsObj.push( {
								"id" :"66",
								"value" :selectedTitle
							});
							entryFieldsObj.push( {
								"id" :"74",
								"value" :getspecificdiscInfo('expire', 'date',
										selectedTitle)
							});
							entryFieldsObj.push( {
								"id" :"37",
								"value" :$F('authcode')
							});

							if (getspecificdiscInfo('getsource', '') == "DCOD") { // build
																					// this
																					// URL
																					// for
																					// deeplink
																					// example
																					// below
								// http://dev.wbdigitalcopy.com/support/?lang=en#GetStarted&discid=C19115C9-B882-4664-B3CB-C6C5D54D56BF&country=us
								try {

									var str = document.location + "";
									var _instructionSplit = str.split("#");

									if (_instructionSplit[0].include("?")) {
										var str2 = _instructionSplit[0]
												.split("?");
										var deeplinkinstrunctionsURL = str2[0]
												+ "?lang=" + selectedLang
												+ "#GetStarted&amp;discid="
												+ selectedTitle
												+ "&amp;country="
												+ selectedCountry;
									} else {
										var deeplinkinstrunctionsURL = _instructionSplit[0]
												+ "?lang="
												+ selectedLang
												+ "#GetStarted&amp;discid="
												+ selectedTitle
												+ "&amp;country="
												+ selectedCountry;
									}

									var DLIURL = "&lt;a href=\""
											+ deeplinkinstrunctionsURL
											+ "\"&gt;"
											+ Data.salutationandclosing[selectedLang].clickhere
											+ "&lt;/a&gt;";
								} catch (e) {
								}
								entryFieldsObj.push( {
									"id" :"72",
									"value" :DLIURL
								});
							} else if (getspecificdiscInfo('getsource', '') == "DCON") {
								entryFieldsObj.push( {
									"id" :"72",
									"value" :getspecificdiscInfo(
											'redemptionURL', 'redemptionURL',
											selectedTitle)
								});
							}

							if (paratureTranslate(35, getspecificdiscInfo(
									'gettitle', '')) == "")
								entryFieldsObj
										.push( {
											"id" :"65",
											"value" :getspecificdiscInfo(
													'gettitle', '')
										});
							entryFieldsObj.push( {
								"id" :"27",
								"value" :"Special FAQ Support Request - "
										+ getspecificdiscInfo('gettitle', '')
							});

							var emailData = $H( {
								"customDropDownFields" :dropdownObj,
								"customEntryFields" :entryFieldsObj,
								"requestType" :selectedForm,
								"departmentId" :"15027",
								"email" :$F('email'),
								"firstName" :$F('firstname'),
								"lastName" :$F('lastname'),
								"memeberOf" : {
									"id" :"33",
									"value" :"30"
								}
							}).toJSON();

							var autoitunesProcess = false;
							if (getspecificdiscInfo('format', 'iTunes',
									selectedTitle) == 'iTunes')
								autoitunesProcess = true;

							var autoresponseemailData = $H( {
								"customDropDownFields" :dropdownObj,
								"customEntryFields" :entryFieldsObj,
								"requestType" :selectedForm,
								"format" :autoitunesProcess,
								"departmentId" :"15027",
								"email" :$F('email'),
								"firstName" :$F('firstname'),
								"lastName" :$F('lastname'),
								"memeberOf" : {
									"id" :"33",
									"value" :"30"
								}
							}).toJSON();

							// RequestForm.loadXML(emailData);

							if (selectedForm == 'Expired Offer: New Redemption') {
								RequestForm.loadXML(emailData);
							} else {
								buildLoadingPopup();
								AutoResponse.loadXML(autoresponseemailData);
							}

						}
					}//end captcha visible if
						else{alert("captcha not there");}
					});
}

function validateCaptcha() {
	var bool = false;
	if (Recaptcha.get_response() != '') {
		var url = '../captcha?';
		var response = 'response=' + Recaptcha.get_response();
		var challenge = '&challenge=' + Recaptcha.get_challenge();
		var privatekey = '&privatekey=6LcutLoSAAAAAH0UNMmayyKXW0QyS6ceKBHxUFn_'
		var remoteip = '&remoteip=' + "168.161.241.15";//ipaddress;
		var fullURL = url + response + challenge + privatekey +remoteip;

		new Ajax.Request(fullURL, {
			method :'post',
			asynchronous :false,
			onSuccess : function(transport) {
				var captchaReturnstr = transport.responseText;
				// alert(captchaReturnstr);
			var captchaStr = captchaReturnstr.split('\n');
			if (captchaStr[0] == 'true')
				bool = true;
			else
				bool = false;
		},
		onComplete : function(transport) {
			log(ref.xml + " loaded completely");
		},
		onFailure : function(transport) {
			log(ref.xml + " failed to load");
		}
		});
	}
	return bool;

}
/**
 * ParatureTranslate(id, string) params (id: Id of the category from parature
 * string: item we are looking for)
 */
function paratureTranslate(id, string) {

	if (string.include('DVD Edici')) {
		string = "DVD Special Edition";
	}
	if (string == "min_sys_req") {
		string = "Minimum System Requirements";
	}
	if (string == "application_support") {
		string = "Digital Copy Application Support";
	}
	if (string == "mobile_support") {
		string = "Digital Copy Manager Mobile";
	}
	if (string == "authorization_code") {
		string = "Authorization Code and Licenses";
	}
	if (string == "pc_portable_playback") {
		string = "PC and Portable Digital Copy Playback";
	}
	if (string == "other") {
		string = "Other";
	}

	if (paratureSchemaInfo == null) {
		ParatureSchema.loadXML();
		paratureSchemaInfo = ParatureSchema.Parature_Field;
	}
	var val = "";
	if (id == "")
		return val;
	paratureSchemaInfo[id].values.each( function(item) {

		if (id == 32) {
			if (string.substring(0, 3) == 'Esp'
					&& item.value.substring(0, 3) == string.substring(0, 3)) {
				val = item.id;
				throw $break;
			}
		}
		if (item.value == string) {
			val = item.id;
			throw $break;
		}
	});

	return val;
}